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Update Quickbooks-Desktop-Troubleshooting.md
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Added a section to the bottom - Reports not exporting to QBD
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jliexpensify authored Sep 19, 2024
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Expand Up @@ -89,3 +89,15 @@ If the problem persists, download the QuickBooks Desktop log file via the Web Co
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If you’re using a remote server (e.g. RightNetworks), you may need to contact that support team to request your logs.
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# Reports not exporting to QuickBooks Desktop

Generally, this is the result of not having both the QuickBooks Web Connector and the Company File open, since the Report was exported.

## How to resolve

1. Make sure that the Web Connector and QuickBooks Desktop Company File are both open.
2. In the Web Connector, check that the Last Status is “Ok”.
3. Check the Report Comments in Expensify to confirm that the report has been successfully exported to QuickBooks Desktop.

If these general troubleshooting steps don’t work, reach out to Concierge with your Expensify Report ID and a screenshot of your QuickBooks Web Connector.

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