[HOLD for payment 2023-06-29] [HOLD for payment 2023-06-28] Concierge - Concierge icon is not displaying in popup

[lanitochka17]

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Issue found when executing PR #20665

Action Performed:

1. Access staging.new.expensify.com
2. Sign into a valid account
3. Search for concierge
4. Hover on concierge name or avatar

Expected Result:

User should see the concierge icon along with the email address

Actual Result:

User only sees the email address and the icon is not displayed

Workaround:

Unknown

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android / native
• Android / Chrome
• iOS / native
• iOS / Safari
• MacOS / Chrome / Safari
• MacOS / Desktop

Version Number: 1.3.29.0

Reproducible in staging?: Yes

Reproducible in production?: No

If this was caught during regression testing, add the test name, ID and link from TestRail:

Email or phone of affected tester (no customers):

Logs: https://stackoverflow.com/c/expensify/questions/4856

Notes/Photos/Videos: Any additional supporting documentation

Recording.2656.mp4

Expensify/Expensify Issue URL:

Issue reported by: Applause - Internal Team

Slack conversation:

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[OSBotify]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[melvin-bot]

Triggered auto assignment to @AndrewGable (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[allroundexperts]

Proposal

Please re-state the problem that we are trying to solve in this issue.

Concierge icon not showing up in tooltip

What is the root cause of that problem?

The root cause of the issue is that getAccountIDForLogin function here is not migrated to use account ids and still assumes that the personalDetails are keyed by login instead of account ids . The function always returns '' for any login. This causes UserUtils.getAvatar(userDetails.avatar, userDetails.accountID) function to return the default avatar since the account id is empty. This can be seen here

What changes do you think we should make in order to solve the problem?

We can alter the getAccountIDForLogin function such that is correctly returns the accountID for a given login. We can change the function to:

    return lodashGet(_.find(_.values(allPersonalDetails), (detail) => detail.login === login), 'accountID', '');

What alternative solutions did you explore? (Optional)

We can also just change this condition to:

    return isDefaultAvatar(avatarURL) && accountID ? getDefaultAvatar(accountID) : avatarURL;

[dhairyasenjaliya]

dupe and known issue solved here @AndrewGable #20801

[Beamanator]

Agreed, should be handled in #20822

[Beamanator]

Contrib has a fix up! ^

[melvin-bot]

⚠️ Looks like this issue was linked to a Deploy Blocker here

If you are the assigned CME please investigate whether the linked PR caused a regression and leave a comment with the results.

If a regression has occurred and you are the assigned CM follow the instructions here.

If this regression could have been avoided please consider also proposing a recommendation to the PR checklist so that we can avoid it in the future.

[melvin-bot]

⚠️ Looks like this issue was linked to a Deploy Blocker here

If you are the assigned CME please investigate whether the linked PR caused a regression and leave a comment with the results.

If a regression has occurred and you are the assigned CM follow the instructions here.

If this regression could have been avoided please consider also proposing a recommendation to the PR checklist so that we can avoid it in the future.

[Beamanator]

No longer a deploy blocker - fix was pushed to staging

[melvin-bot]

⚠️ Looks like this issue was linked to a Deploy Blocker here

If you are the assigned CME please investigate whether the linked PR caused a regression and leave a comment with the results.

If a regression has occurred and you are the assigned CM follow the instructions here.

If this regression could have been avoided please consider also proposing a recommendation to the PR checklist so that we can avoid it in the future.

[melvin-bot]

Reviewing label has been removed, please complete the "BugZero Checklist".

[melvin-bot]

The solution for this issue has been 🚀 deployed to production 🚀 in version 1.3.29-11 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

• fix avatar tooltip issues across the app #21026

If no regressions arise, payment will be issued on 2023-06-28. 🎊

After the hold period is over and BZ checklist items are completed, please complete any of the applicable payments for this issue, and check them off once done.

• External issue reporter
• Contributor that fixed the issue
• Contributor+ that helped on the issue and/or PR

As a reminder, here are the bonuses/penalties that should be applied for any External issue:

• Merged PR within 3 business days of assignment - 50% bonus
• Merged PR more than 9 business days after assignment - 50% penalty

[melvin-bot]

The solution for this issue has been 🚀 deployed to production 🚀 in version 1.3.30-5 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

• fix avatar tooltip issues across the app #21026

If no regressions arise, payment will be issued on 2023-06-29. 🎊

After the hold period is over and BZ checklist items are completed, please complete any of the applicable payments for this issue, and check them off once done.

• External issue reporter
• Contributor that fixed the issue
• Contributor+ that helped on the issue and/or PR

As a reminder, here are the bonuses/penalties that should be applied for any External issue:

• Merged PR within 3 business days of assignment - 50% bonus
• Merged PR more than 9 business days after assignment - 50% penalty