Handover to https://new.expensify.com/r/concierge is not seamless

[muttmuure]

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Version Number:
Reproducible in staging?: Y
Reproducible in production?: Y
If this was caught on HybridApp, is this reproducible on New Expensify Standalone?:
If this was caught during regression testing, add the test name, ID and link from TestRail:
Email or phone of affected tester (no customers):
Logs: https://stackoverflow.com/c/expensify/questions/4856
Expensify/Expensify Issue URL:
Issue reported by: @muttmuure
Slack conversation (hyperlinked to channel name): https://expensify.slack.com/archives/C07NMDKEFMH/p1730316136748629?thread_ts=1730247644.696569&cid=C07NMDKEFMH

Action Performed:

Break down in numbered steps

Log into Expensify Classic
Navigate to https://new.expensify.com/r/concierge

Expected Result:

Describe what you think should've happened

Your chat with Concierge is loaded fully in a short time

Actual Result:

Describe what actually happened

The chat loads for a long time, and only the latest message is shown

Workaround:

Can the user still use Expensify without this being fixed? Have you informed them of the workaround?

None

Platforms:

Which of our officially supported platforms is this issue occurring on?

• Android: Standalone
• Android: HybridApp
• Android: mWeb Chrome
• iOS: Standalone
• iOS: HybridApp
• iOS: mWeb Safari
• MacOS: Chrome / Safari
• MacOS: Desktop

Screenshots/Videos

Add any screenshot/video evidence

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Issue Owner

Current Issue Owner: @RachCHopkins

[melvin-bot]

Triggered auto assignment to @RachCHopkins (Bug), see https://stackoverflow.com/c/expensify/questions/14418 for more details. Please add this bug to a GH project, as outlined in the SO.

[youssef-lr]

Auth is merged. I'll have the App PR ready by the time Auth deploys.

[melvin-bot]

Reviewing label has been removed, please complete the "BugZero Checklist".

[melvin-bot]

The solution for this issue has been 🚀 deployed to production 🚀 in version 9.0.60-3 and is now subject to a 7-day regression period 📆. Here is the list of pull requests that resolve this issue:

• Use conciergeChatReportID returned from OpenApp #52141

If no regressions arise, payment will be issued on 2024-11-20. 🎊

[melvin-bot]

@youssef-lr @RachCHopkins @youssef-lr The PR fixing this issue has been merged! The following checklist (instructions) will need to be completed before the issue can be closed. Please copy/paste the BugZero Checklist from here into a new comment on this GH and complete it. If you have the K2 extension, you can simply click: [this button]

[youssef-lr]

No payment is needed here, this has been worked on internally.

[Ollyws]

@youssef-lr @RachCHopkins I'm due payment for the review of #52141, could we open this back up? Thanks.

[RachCHopkins]

@Ollyws I see you are paid via NewDot Manual Request, so no offer needed. But @youssef-lr do you know if this has a standard $250 pricetag?

[youssef-lr]

This was a pretty simple PR so I think the payout is $125 here.

[RachCHopkins]

Payment Summary:

• Contributor+: @Ollyws to be paid $125 via NewDot manual request

No Upwork job

[Ollyws]

Requested in ND.

[garrettmknight]

$250 approved for @Ollyws