Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

Sign up for GitHub

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Jump to bottom

Update Dispute-A-Transaction.md #34705

Merged
merged 1 commit into from
Jan 22, 2024
Merged

Update Dispute-A-Transaction.md #34705

Changes from all commits
Commits
Show all changes
1 commit
Select commit
File filter

Filter by extension

Filter by extension
Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
6 changes: 3 additions & 3 deletions docs/articles/expensify-classic/expensify-card/Dispute-A-Transaction.md
View file
Open in desktop
Original file line number Diff line number Diff line change
Expand Up @@ -3,7 +3,7 @@ title: Expensify Card - Transaction Disputes & Fraud
description: Learn how to dispute an Expensify Card transaction.
---
# Overview
When using your Expensify Card, you may come across transaction errors, which can include things like:
When using your Expensify Visa® Commercial Card, you may come across transaction errors, which can include things like:
- Unrecognized, unauthorized, or fraudulent charges.
- Transactions of an incorrect amount.
- Duplicate charges for a single transaction.
Expand Down Expand Up @@ -44,7 +44,7 @@ You don't need to categorize your dispute; we'll handle that. However, this may
To ensure the dispute process goes smoothly, please:
- Provide detailed information about the disputed charge, including why you're disputing it, what occurred, and any steps you've taken to address the issue.
- If you recognize the merchant but not the charge, and you've transacted with them before, contact the merchant directly, as it may be a non-fraudulent error.
- Include supporting documentation like receipts or cancellation confirmations when submitting your dispute to enhance the likelihood of a favorable resolution.
- Include supporting documentation like receipts or cancellation confirmations when submitting your dispute to enhance the likelihood of a favorable resolution (not required but highly recommended).

{% include faq-begin.md %}

Expand All @@ -54,7 +54,7 @@ Real-time push notifications alert you of every card charge upfront, helping ide
Expensify cardholders can dispute suspicious transactions directly via Concierge, either within the Expensify app or by emailing [concierge@expensify.com](mailto:concierge@expensify.com). Cardholders can also cancel their Expensify Card anytime within our platform.

## **How long does the dispute process take?**
The dispute process can take a few days to a few months. It depends on the type of dispute.
The dispute process generally takes up to 90 days. It depends on the type of dispute.

## **Can I cancel a dispute?**
Contact Concierge if you've filed a dispute and want to cancel it. You might do this if you recognize a previously reported unauthorized charge or if the merchant has already resolved the issue.
Expand Down
Loading