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Update Edit-or-cancel-travel-arrangements.md #43850

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Update Edit-or-cancel-travel-arrangements.md
ryanschaffer Jun 17, 2024
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Update Edit-or-cancel-travel-arrangements.md
ryanschaffer Jun 17, 2024
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Update Edit-or-cancel-travel-arrangements.md
ryanschaffer Jun 17, 2024
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55 changes: 48 additions & 7 deletions docs/articles/expensify-classic/travel/Edit-or-cancel-travel-arrangements.md
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Expand Up @@ -3,9 +3,55 @@ title: Edit or cancel travel arrangements
description: Modify travel arrangements booked with Expensify Travel
---
<div id="expensify-classic" markdown="1">
It's easy to change/cancel a flight booked with Expensify Travel.

Click **Get Support** on your emailed travel itinerary for real-time help with the booking. Any modifications, exchanges, or voidings made to a trip via support will incur a $25 booking change fee.
To modify or cancel a travel arrangement,
<br>
1. Navigate to Expensify Travel on an internet browser by clicking **Travel** and then **Book or Manage Travel**
![image](https://github.com/Expensify/App/assets/3697042/c2d0959e-3428-489b-80ee-bfc3477fe96e)
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@ryanschaffer please follow the instructions here to add images.

The URL is incorrect. It should be of this format - ![Image description here]({{site.url}}/assets/images/your_image_name_here.png){:width="100%"}

Suggested change
![image](https://github.com/Expensify/App/assets/3697042/c2d0959e-3428-489b-80ee-bfc3477fe96e)
![image](https://github.com/Expensify/App/assets/3697042/c2d0959e-3428-489b-80ee-bfc3477fe96e)


<br>
<br>
Comment on lines +13 to +14
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can you remove all of these extra line breaks? there's a ton of extra space on the page as a result

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@ryanschaffer ryanschaffer Jun 17, 2024 •
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Those are intentional - the spacing looks bad without it


2. Along the top of the screen, find **Trips**, then find **Individual** and click **Trips**
<br>
![image](https://github.com/Expensify/App/assets/3697042/8e3b4be4-0a07-4969-af97-f34c33ce0132)

<br>
<br>

3. You are now in the **Trips** page. Make sure you have **Upcoming** selected and then click on the trip you wish to modify. (Not you can see past and cancelled trips here too by click on the appropriate selctor.
<br>
<br>
![image](https://github.com/Expensify/App/assets/3697042/cfc2bf85-01ce-4ab1-b6ad-0e9ed0a51aed)

<br>
<br>

4. You will now see the trip details. Below the header, you should see a series of actions you can take on the trip in green font. Click either Modify or Cancel depending on what you want to accomplish.
<br>
<br>
![image](https://github.com/Expensify/App/assets/3697042/3882c93d-0a4a-42db-8429-b99ebd8fb930)

<br>
<br>

5a. **If canceling** - You are taken the cancellation screen. Confirm your cancellation by clicking **Confirm cancellation** on the right hand side of the screen. You're done! (**Note:** If you want to review this information in the future, just navigate to the Trips page as described in step #2 and then select **Canceled**)
<br>
<br>
![image](https://github.com/Expensify/App/assets/3697042/6fcad82d-dc13-4fc9-b5fa-400f24bf544e)

<br>
<br>

5b. **If modifying** - Click the checkbox next the flight you want to modify. This will open up a new trip selection window. Enter the new details for the modified flight you want to take. Click **Search Flights**. You will then be taken through the normal booking flow. If the new flight selected is more expensive you will need to pay the difference in the cost of flights. If the new flight is less expensive, you will either get a refund or booking credit depending on the fareclass purchased and the airline.
<br>
<br>
![image](https://github.com/Expensify/App/assets/3697042/f0e0db1c-af60-4d18-9458-2a3aaf764294)



Note: We recommend self-servicing your trip modifications as it is the quickest and easiest way to manage your flights, however, you can also click **Get Support** on your emailed travel itinerary or call the number listed there for real-time help with the booking. It is important to note that any modifications, exchanges, or voidings made to a trip via human support will incur a $25 booking change fee.
</div>

<div id="new-expensify" markdown="1">
Expand All @@ -19,10 +65,5 @@ To edit or cancel a travel arrangement,
4. Tap into the booking to see more details.
5. Click **Trip Support**.

If there is an unexpected change to the itinerary (for example, a flight cancellation), Expensify’s travel partner **Spotnana** will reach out to the traveler to provide updates on those changes.

{% include info.html %}
You can click **Get Support** on your emailed travel itinerary for real-time help with the booking. Any modifications, exchanges, or voidings made to a trip via support will incur a $25 booking change fee.
{% include end-info.html %}

Note: We recommend self-servicing your trip modifications as it is the quickest and easiest way to manage your flights, however, you can also click **Get Support** on your emailed travel itinerary or call the number listed there for real-time help with the booking. It is important to note that any modifications, exchanges, or voidings made to a trip via human support will incur a $25 booking change fee.
</div>
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