Mac FF app constantly freezes randomly

[itsstevenliu]

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• I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

Mac FF app commonly freeze randomly...there's no common trend

Bug report.txt

Expected Behavior

Should run fine...

Steps to Reproduce

1. Use FlutterFlow

Bug report.txt

Reproducible from Blank

• The steps to reproduce above start from a blank project.

Bug Report Code (Required)

IT4KiMmBw891ofVZ0KXIL+9V+TwQOVs7bb80lsEaTUgaF4zyG7YMS8+kMxJVXemndGNEL06GkXEx7t7Ov/PuA+UoF0mVR4BF+JdUchXvRXyuM7WaCs28SX8lHZ9JJVPC0Z2zsQhRCPt2WGRk2lOMOPKiTgPdHu/uIVYwRPH/OoX4nVGpQ0SLb3kNh1JWeC/v

Visual documentation

Bug report.txt

Environment

- FlutterFlow version:  5.2.9
- Platform: Mac OS
- Browser name and version: Version 134.0.6998.118 
- Operating system and version affected: MacOS

Additional Information

No response

[timdcochran]

I am also experiencing this randomly. I sent in a suggestion through the app asking where is the right place to send details, but only got an automated response. Can provide the spindump I captured if it's useful to debug.

[rzambroni]

Hey everyone, this one might be a bit challenging to troubleshoot since we don't have clear steps to reproduce or a consistent pattern. I’ll reach out to the ENG team to see if someone can take a look at the logs provided.

@timdcochran, if you happen to have any additional details or context that could help, please feel free to share them here!

In the meantime, here are a couple of questions that could help our team troubleshoot more effectively:

• What version of macOS are you currently using?
• Did this issue start happening recently, or have you been experiencing it for a while?

Thanks a lot!

[timdcochran]

@rzambroni here's a link to the spindump: https://drive.google.com/file/d/1tScqz2A0andQ8yz-79vYxSgRVh690SNx/view?usp=sharing

I started getting hangs of the macOS client about 2 weeks ago. They seem most common when initiating a local run session. Another guy on my team has also experienced hangs when initiating local run.

[itsstevenliu]

Froze again when I tried to hit deploy to prod...

[timdcochran]

@rzambroni the macOS client hung requiring a force quit after tapping the local run console button. Spindump here: https://drive.google.com/file/d/1gQ_SfrGg7dwwHV6PfYb9z71_CwpvBSk7/view?usp=drive_link

Pls advise if I should capture any other diagnostics when this happens. Would be good to have an exact set of commands to run so I can quickly capture the info needed and restart the app so I can get back to work.

[rzambroni]

Hey everyone, thanks so much for the additional details! I’ve gone ahead and escalated this to the Engineering team so they can begin investigating. Someone from our team will follow up with any updates or reach out if we need more information. Appreciate your patience!

[timdcochran]

@rzambroni had another freeze today, again while trying to open the local run console. Spindump: https://drive.google.com/file/d/10ko1Sm5oVAe8lg81i9y40tLkd20ImE-7/view?usp=drive_link

[btskyy]

To add to some data points (this may be a separate freeze issue?), When using two displays, and switching to another window, then back to flutterflow, the app hangs without responsiveness but eventually recovers to normal use speed after about 20 seconds.

[timdcochran]

@rzambroni another hang this morning when attempting to open the test panel. https://drive.google.com/file/d/10l28zUZgLE_Saa6hGXsVVRwmZbr5m64w/view?usp=drive_link

[timdcochran]

@rzambroni again: https://drive.google.com/open?id=10l9RNI1V2x6z_l0E6LQ-rrw9z0LHM1kV&usp=drive_fs

[timdcochran]

Hung again while attempting to refresh local run devices: https://drive.google.com/file/d/10lT1VzNKqBS3_Ve2xRXsNNtw-Un03psV/view?usp=drive_link

[timdcochran]

I haven't been tracking these as dilligently lately because running the spindump, uploading, updating this ticket, etc. take even more time out of my day when I'm trying to get this app built. I lose about 10 minutes each time this happens.

https://drive.google.com/file/d/194ycgED2lE1q07YntXlYvxbG0cMel5kX/view?usp=drive_link

Is there an initial assessment from engineering on this?

[github-actions]

This issue is stale because it has been open for 7 days with no activity. If there are no further updates, a team member will close the issue.