Trouble importing a purchased template? ("Failed to Create Marketplace Project" error)

[we-bslinger]

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• I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

Good, Monday morning. This will be my last attempt. I have been very patient. Your template cost almost 400 CAD. I will be contacting visa by end of day, and doing my due diligence within the community. I have paid and have not received product.

Trouble importing a purchased template? ("Failed to Create Marketplace Project" error)

Expected Behavior

Purchased. From dashboard clicked to import. Named project, then nothing. Nothing at all. Not in my projects and no longer available in my dashboard.

Steps to Reproduce

Trouble importing a purchased template? ("Failed to Create Marketplace Project" error)

Reproducible from Blank

• The steps to reproduce above start from a blank project.

Bug Report Code (Required)

Trouble importing a purchased template? ("Failed to Create Marketplace Project" error)

Visual documentation

Environment

- FlutterFlow version: 
- Platform:
- Browser name and version:
- Operating system and version affected:

Additional Information

No response

[Alezanello]

Hi there!

For this type of issue, please reach out to our support team through the in-app chat or by emailing support@flutterflow.io. They’ll be best equipped to help you sort this out.