LG-15065 Add new 'Issues with IPP' child page in Help Center (#1400)

* New Issues with IPP child page

* Update child order for chinese

* change urls to be root relative

* Change url to be root-relative and per language

* add trailing slash in relative url

content/_help/trouble-signing-in/issues-with-authentication-methods._en.md

@@ -68,7 +68,7 @@ Only the newest one-time code you receive will work. If you request and receive
 * If you’ve lost your security key, you will have to use a different authentication method or delete your account if you have no other authentication method, unless you have already set up a backup.
 
 ## My PIV/CAC card isn’t working
-* Login.gov may be missing an issuing certificate for your card. [Contact Login.gov support for additional help.](https://login.gov/contact/)
+* Login.gov may be missing an issuing certificate for your card. [Contact Login.gov support for additional help.](/contact/)
 
 ## Related articles
 

content/_help/trouble-signing-in/issues-with-authentication-methods._es.md

@@ -67,7 +67,7 @@ Solo funcionará el código de un solo uso más reciente que reciba. Si solicita
 * Si perdió su clave de seguridad, tendrá que utilizar un método de autenticación diferente o eliminar su cuenta si no dispone de otro método de autenticación, a menos que ya haya configurado una copia de seguridad.
 
 ## Mi tarjeta PIV o CAC no funciona
-* Puede ser que Login.gov no tenga un certificado de emisión para su tarjeta. [Contacte con el servicio de asistencia de Login.gov para obtener más ayuda.](https://login.gov/contact/)
+* Puede ser que Login.gov no tenga un certificado de emisión para su tarjeta. [Contacte con el servicio de asistencia de Login.gov para obtener más ayuda.](/es/contact/)
 
 ## Otros artículos
 

content/_help/trouble-signing-in/issues-with-authentication-methods._fr.md

@@ -67,7 +67,7 @@ Seul le dernier code à usage unique que vous recevrez fonctionnera. Si vous dem
 * Si vous avez perdu votre clé de sécurité, vous devrez utiliser une autre méthode d’authentification ou supprimer votre compte si vous n’avez pas d’autre méthode d’authentification, à moins que vous n’ayez déjà configuré une sauvegarde.
 
 ## Ma carte PIV/CAC ne fonctionne pas
-* Il se peut qu’il manque à Login.gov un certificat de délivrance pour votre carte. [Contactez le service d’assistance de Login.gov pour obtenir de l’aide supplémentaire.](https://login.gov/contact/)
+* Il se peut qu’il manque à Login.gov un certificat de délivrance pour votre carte. [Contactez le service d’assistance de Login.gov pour obtenir de l’aide supplémentaire.](/fr/contact/)
 
 ## Articles connexes
 

content/_help/trouble-signing-in/issues-with-authentication-methods._zh.md

@@ -51,7 +51,7 @@ order: 3
 * 如果你丢失了自己的安全密钥，则必须用一个不同的身份证实方法，或者如果没有别的身份证实方法的话，请删除你的账户，除非你已设置了备份。
 
 ## 我的 PIV/CAC 卡不行
-* Login.gov 可能缺乏你卡的发放证书。[联系 Login.gov 支持来获得更多帮助。](https://login.gov/contact/)
+* Login.gov 可能缺乏你卡的发放证书。[联系 Login.gov 支持来获得更多帮助。](/zh/contact/)
 
 ## 相关文章
 

content/_help/verify-your-identity/verify-your-identity-in-person._en.md

@@ -4,6 +4,7 @@ title: Verify your identity in person
 category: verify-your-identity
 children: 
   - /help/verify-your-identity/verify-your-identity-in-person/find-a-participating-post-office/
+  - /help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/
 permalink: /help/verify-your-identity/verify-your-identity-in-person/
 order: 7
 ---
@@ -71,31 +72,7 @@ If your identity verification was unsuccessful, you can:
 If you do not receive an email from us, there are a few steps you can take:
 
 * Check your email’s spam or junk folder for an email from [no-reply@login.gov](mailto:no-reply@login.gov).
-* If you haven’t heard from us after 24 hours from your visit to the Post Office, please contact Login.gov customer support at [login.gov/contact](https://login.gov/contact). 
-
-## Troubleshoot verifying your identity in person
-
-If you’ve encountered an issue while trying to verify your identity in person we would like to help you resolve it. Here are some tips for troubleshooting the process. 
-
-### What to do if you received an email, but did not attempt to verify your identity in person
-
-If you received an email informing you that you are ready to verify your identity or your identity could not be verified in person, and you did not attempt this action: 
-
-[Sign in](https://secure.login.gov/) and [change your password immediately](/help/manage-your-account/change-your-password/). If you’d like, you can also [delete your account](/help/manage-your-account/delete-your-account/). 
-
-### What to do if you were unable to successfully verify your identity in person
-
-If you are unable to successfully verify your identity in person, you can try to [verify your identity again](/help/verify-your-identity/how-to-verify-your-identity/), either online or in person, or you can contact the agency you are trying to access for [help with specific questions](/help/specific-agencies/overview/) about verifying your identity.
-
-Tips for verifying your identity in person: 
-
-* Your state-issued ID or driver’s license must not be expired. We do not currently accept any other forms of identification.
-
-### What to do if the deadline to verify your identity in person passed
-
-If you received an email informing you that the deadline to verify your identity passed, try [verifying your identity online again](/help/verify-your-identity/how-to-verify-your-identity/). 
-
-We automatically cancel requests after 30 days in order to protect applicants’ personal data. When you restart the process to verify your identity in person, you will receive a new deadline. 
+* If you haven’t heard from us after 24 hours from your visit to the Post Office, please contact Login.gov customer support at [login.gov/contact](/contact/). 
 
 ## Related Articles
 

content/_help/verify-your-identity/verify-your-identity-in-person._es.md

@@ -3,6 +3,7 @@ title: Verifique su identidad en persona
 category: verify-your-identity
 children:
   - /es/help/verify-your-identity/verify-your-identity-in-person/find-a-participating-post-office/
+  - /es/help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/
 permalink: /es/help/verify-your-identity/verify-your-identity-in-person/
 order: 7
 ---
@@ -70,31 +71,7 @@ Si no se logró la verificación de su identidad, usted puede:
 Si no recibe un correo electrónico de nosotros, estos son algunos pasos que puede seguir:
 
 * Busque en la carpeta de correo no deseado un mensaje de [no-reply@login.gov](mailto:no-reply@login.gov).
-* Si no recibe información de nosotros en las 24 horas después de su visita a la oficina de correos, póngase en contacto con el servicio de atención al cliente de Login.gov en [login.gov/contact](https://login.gov/contact).
-
-## Solución de problemas cuando verifica su identidad en persona
-
-Si tuvo algún problema al intentar verificar su identidad en persona, nos gustaría ayudarle a resolverlo. Estos son algunos consejos para solucionar problemas del proceso.
-
-### Qué hacer si recibió un correo electrónico, pero no ha intentado verificar su identidad en persona
-
-Si recibió un correo electrónico para informarle que está listo para verificar su identidad o que su identidad no pudo ser verificada en persona, y usted no intentó esta verificación:
-
-[Inicie sesión](https://secure.login.gov/es/) y [cambie su contraseña inmediatamente](/es/help/manage-your-account/change-your-password/). Si lo desea, también puede [eliminar su cuenta](/es/help/manage-your-account/delete-your-account/).
-
-### Qué hacer si no pudo verificar su identidad en persona
-
-Si no logra verificar su identidad en persona, puede intentar [verificar su identidad de nuevo](/es/help/verify-your-identity/how-to-verify-your-identity/), en línea o en persona, o puede comunicarse con la agencia a la que está intentando acceder para [obtener ayuda con preguntas específicas](/es/help/specific-agencies/overview/) sobre la verificación de su identidad.
-
-Consejos para verificar su identidad en persona:
-
-* Su licencia de conducir o identificación emitida por el estado no debe estar vencida. Por ahora, no aceptamos ningún otro tipo de identificación.
-
-### Qué hacer si venció el plazo para verificar su identidad en persona
-
-Si recibió un correo electrónico para informarle que venció el plazo para verificar su identidad, intente [verificar su identidad en línea de nuevo](/es/help/verify-your-identity/how-to-verify-your-identity/).
-
-Cancelamos automáticamente las solicitudes al cabo de 30 días para proteger los datos personales de los solicitantes. Cuando vuelva a iniciar el proceso para verificar su identidad en persona, recibirá otra fecha límite.
+* Si no recibe información de nosotros en las 24 horas después de su visita a la oficina de correos, póngase en contacto con el servicio de atención al cliente de Login.gov en [login.gov/contact](/es/contact/).
 
 ## Otros artículos
 

content/_help/verify-your-identity/verify-your-identity-in-person._fr.md

@@ -3,6 +3,7 @@ title: Vérifier votre identité en personne
 category: verify-your-identity
 children:
   - /fr/help/verify-your-identity/verify-your-identity-in-person/find-a-participating-post-office/
+  - /fr/help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/
 permalink: /fr/help/verify-your-identity/verify-your-identity-in-person/
 order: 7
 ---
@@ -72,31 +73,7 @@ En cas d’échec de la vérification de votre identité, vous pouvez :
 Si vous ne recevez pas d’e-mail de notre part, il y a certaines mesures que vous pouvez prendre :
 
 - Vérifiez dans votre dossier de pourriels ou de courriers indésirables s'il contient un e-mail de [no-reply@login.gov](mailto:no-reply@login.gov).
-- Si vous n'avez pas eu de nos nouvelles après 24 heures de votre visite au bureau de poste, veuillez contacter le service clientèle de Login.gov sur [login.gov/contact](https://login.gov/contact).
-
-## Résolution des problèmes liés à la vérification de votre identité en personne
-
-Si vous avez rencontré un problème en essayant de vérifier votre identité en personne, nous aimerions vous aider à le résoudre. Voici quelques conseils pour résoudre le problème.
-
-### Ce qu’il faut faire si vous avez reçu un e-mail, mais n’avez pas essayé de vérifier votre identité en personne
-
-Si vous avez reçu un e-mail vous informant que vous êtes prêt à vérifier votre identité ou que votre identité n’a pas pu être vérifiée en personne alors que vous n’avez pas essayé de le faire :
-
-[Connectez-vous](https://secure.login.gov/fr) et [modifiez immédiatement votre mot de passe](/fr/help/manage-your-account/change-your-password/). Le cas échéant, vous pouvez également choisir de [supprimer votre compte](/fr/help/manage-your-account/delete-your-account/).
-
-### Ce qu’il faut faire si vous n’avez pas pu vérifier votre identité en personne
-
-Si vous ne parvenez pas à confirmer votre identité en personne, vous pouvez [réessayer de vérifier votre identité](/fr/help/verify-your-identity/how-to-verify-your-identity/) en ligne ou en personne, ou contacter l’organisme auquel vous essayez d’accéder pour [obtenir de l’aide sur des questions spécifiques](/fr/help/specific-agencies/overview/) relatives à la vérification de votre identité.
-
-Conseils pour vérifier votre identité en personne :
-
-- Votre carte d’identité délivrée par l’État ou votre permis de conduire ne doit pas être périmé. Nous n’acceptons actuellement aucune autre forme d’identification.
-
-### Ce qu’il faut faire si le délai pour vérifier votre identité en personne est passé
-
-Si vous avez reçu un e-mail vous informant que le délai de vérification de votre identité est passé, réessayez de [vérifier votre identité en ligne](/fr/help/verify-your-identity/how-to-verify-your-identity/).
-
-Nous annulons automatiquement les demandes après 30 jours afin de protéger les données personnelles des demandeurs. Lorsque vous recommencerez le processus de vérification de votre identité en personne, vous recevrez une nouvelle date limite.
+- Si vous n'avez pas eu de nos nouvelles après 24 heures de votre visite au bureau de poste, veuillez contacter le service clientèle de Login.gov sur [login.gov/contact](/fr/contact/).
 
 ## Articles connexes
 

content/_help/verify-your-identity/verify-your-identity-in-person._zh.md

@@ -4,6 +4,7 @@ title: 亲身验证你的身份
 category: verify-your-identity
 children:
   - /zh/help/verify-your-identity/verify-your-identity-in-person/find-a-participating-post-office/
+  - /zh/help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/
 permalink: /zh/help/verify-your-identity/verify-your-identity-in-person/
 order: 7
 ---
@@ -71,31 +72,7 @@ Login.gov 提供到你附近件的美国邮局（USPS）亲身验证身份的选
 如果你没有收到我们电邮，可以采取以下步骤：
 
 * 检查你的垃圾邮箱，看看有没有来自 [no-reply@login.gov](mailto:no-reply@login.gov) 的邮件。
-* 如果你去邮局 24 小时后尚未收到来自我们的消息，请在[login.gov/contact](https://login.gov/contact) 联系 Login.gov 客户支持。
-
-## 亲身验证身份解疑
-
-如果你在亲身验证身份时遇到问题，我们很乐意帮你解决。以下是解决该流程中问题的一些小贴士。
-
-### 如果你收到了电邮，但却没有尝试亲身验证身份，该怎么办？
-
-如果你收到电邮，告诉你可以去验证身份了或者你亲身身份验证不成功，但是你实际上并没有去亲身验证身份：
-
-请马上[登录账户](https://secure.login.gov/zh)并[立即更改你的密码。](/zh/help/manage-your-account/change-your-password/)如果你愿意，也可以[删除你的账户。](/zh/help/manage-your-account/delete-your-account/)
-
-### 如果你亲身验证身份未能成功，该怎么办？
-
-如果你无法成功亲身验证你的身份，你可以尝[试在网上或再次亲身验证你的身份](/zh/help/verify-your-identity/how-to-verify-your-identity/), 或者你可以联系你试图访问的机构，以[获取有关验证身份具体问题的帮助](/zh/help/specific-agencies/overview/)。
-
-有关亲身验证身份的小贴士：
-
-* 你的州政府颁发的身份证件或驾照绝对没有过期。我们目前不接受任何其他形式的身份证件。
-
-### 要是亲身验证身份的截止日期已过，怎么办？
-
-如果你收到电邮，告诉你验证你身份的截止日期已过，请尝试[再次在网上验证身份。](/zh/help/verify-your-identity/how-to-verify-your-identity/)
-
-为了保护申请人的个人数据，我们会在 30 天后自动取消身份验证请求。你重新开始亲身验证身份这一流程后，会收到一个新截止日期。
+* 如果你去邮局 24 小时后尚未收到来自我们的消息，请在[login.gov/contact](/zh/contact/) 联系 Login.gov 客户支持。
 
 ## 相关文章
 

content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._en.md

@@ -0,0 +1,28 @@
+---
+title: Issues with verifying your identity in person
+meta_title: Issues with verifying your identity in person
+child: false
+order: 2
+permalink: /help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/
+---
+## I received an email from Login.gov, but I did not attempt to verify my identity at a Post Office
+
+Sign into your Login.gov account and [change your password immediately](/help/manage-your-account/change-your-password/). If you’d like, you can also [delete your account](/help/manage-your-account/delete-your-account/).
+
+## I received an unsuccessful email result after going to the Post Office
+
+  * Try to verify your identity again, either online or in person. Your state-issued ID or driver’s license must not be expired. We do not currently accept any other forms of identification.
+  * Contact the partner agency’s help center for support.
+
+## I didn’t receive any emails from Login.gov after going to the Post Office
+
+  * You'll get an email within 24 hours of visiting a Post Office. We'll tell you if your identity verification was successful or unsuccessful. Check your email for a message from no-reply@login.gov. 
+  * [Contact Login.gov customer support](/contact/) if you have not received an email after 24 hours.
+
+## I’m having a problem with my barcode
+
+Your barcode will not work at the Post Office if:
+  * You reset your password before visiting a Post Office. We strongly encourage you to always save your password and Personal Key in a secure location.
+  * Your deadline to visit a Post Office has passed. We cancel barcodes after 30 days to protect your personal data.
+
+You’ll have to restart the process to verify your identity from the beginning. If you verify in person, you will receive a new barcode and deadline to visit a Post Office.

content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._es.md

@@ -0,0 +1,28 @@
+---
+title: Issues with verifying your identity in person
+meta_title: Issues with verifying your identity in person
+child: true
+order: 2
+permalink: /es/help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/
+---
+## I received an email from Login.gov, but I did not attempt to verify my identity at a Post Office
+
+Sign into your Login.gov account and [change your password immediately](/es/help/manage-your-account/change-your-password/). If you’d like, you can also [delete your account](/es/help/manage-your-account/delete-your-account/).
+
+## I received an unsuccessful email result after going to the Post Office
+
+  * Try to verify your identity again, either online or in person. Your state-issued ID or driver’s license must not be expired. We do not currently accept any other forms of identification.
+  * Contact the partner agency’s help center for support.
+
+## I didn’t receive any emails from Login.gov after going to the Post Office
+
+  * You'll get an email within 24 hours of visiting a Post Office. We'll tell you if your identity verification was successful or unsuccessful. Check your email for a message from no-reply@login.gov. 
+  * [Contact Login.gov customer support](/es/contact/) if you have not received an email after 24 hours.
+
+## I’m having a problem with my barcode
+
+Your barcode will not work at the Post Office if:
+  * You reset your password before visiting a Post Office. We strongly encourage you to always save your password and Personal Key in a secure location.
+  * Your deadline to visit a Post Office has passed. We cancel barcodes after 30 days to protect your personal data.
+
+You’ll have to restart the process to verify your identity from the beginning. If you verify in person, you will receive a new barcode and deadline to visit a Post Office.

content/_help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person._fr.md

@@ -0,0 +1,28 @@
+---
+title: Issues with verifying your identity in person
+meta_title: Issues with verifying your identity in person
+child: true
+order: 2
+permalink: /fr/help/verify-your-identity/verify-your-identity-in-person/issues-with-verifying-your-identity-in-person/
+---
+## I received an email from Login.gov, but I did not attempt to verify my identity at a Post Office
+
+Sign into your Login.gov account and [change your password immediately](/fr/help/manage-your-account/change-your-password/). If you’d like, you can also [delete your account](/fr/help/manage-your-account/delete-your-account/).
+
+## I received an unsuccessful email result after going to the Post Office
+
+  * Try to verify your identity again, either online or in person. Your state-issued ID or driver’s license must not be expired. We do not currently accept any other forms of identification.
+  * Contact the partner agency’s help center for support.
+
+## I didn’t receive any emails from Login.gov after going to the Post Office
+
+  * You'll get an email within 24 hours of visiting a Post Office. We'll tell you if your identity verification was successful or unsuccessful. Check your email for a message from no-reply@login.gov. 
+  * [Contact Login.gov customer support](/fr/contact/) if you have not received an email after 24 hours.
+
+## I’m having a problem with my barcode
+
+Your barcode will not work at the Post Office if:
+  * You reset your password before visiting a Post Office. We strongly encourage you to always save your password and Personal Key in a secure location.
+  * Your deadline to visit a Post Office has passed. We cancel barcodes after 30 days to protect your personal data.
+
+You’ll have to restart the process to verify your identity from the beginning. If you verify in person, you will receive a new barcode and deadline to visit a Post Office.