Levels of Support

Digital.gov focuses on content and events that will provide relevant, timely or evergreen resources for its target audiences – the community members and others looking to improve online customer experiences for federal products and services.

Based on our available resources, we will look to prioritize content requests that meet our primary focus or match our editorial calendar. Below are our various levels of support for content creation and event management.

• Basic. Content that does match our audience needs or editorial calendar may receive a low level of support or resources from our team.
• Moderate. Content that is relevant to our audience, but not a current focus for us based on our editorial calendar.
• Priority. Content that is relevant to our audience and matches a current focus for us based on our editorial calendar.

Digital.gov Support	Basic	Moderate	Priority
Recommends events and content for future development		✓	✓
Participates in regular meetings relate to content and event development			✓
Runs dry-runs and tech checks to prepare presenters for upcoming events	✓	✓	✓
Secures captioner or accessibility needs		✓	✓
Coordinate with GSA building services to confirm room availability, room setup and additional requirements (e.g., AV and signage)	✓	✓	✓
Manages conferencing technology on the day-of the event	✓	✓	✓
Sets up Digital.gov branded Eventbrite to manage attendees	(Not Digital.gov branded)	✓	✓
Promotion support across all of our available channels			✓
Set up a registration table for attendees and coordinate with security	✓	✓	✓
Provides recording of the event	✓	✓	✓
Edits and hosts content on Digital.gov and YouTube channel	(Unlisted YouTube video)	✓	✓
Collects metrics and feedback (using a PRA-approved survey) to provide future recommendations to content creators and hosts	✓	✓	✓
Drafts a resource, news or blog based on an interview or event			✓
Collect and post relevant resources on the page			✓
Promotes content via the newsletter		✓	✓

For any event or piece of content, Digital.gov will provide an initial template for the requester to complete to help us move the content through our event process and gather the necessary information.