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Update questions.json
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| { | ||
| "helperbird": [ | ||
| { | ||
| "question": "What is Helperbird?", | ||
| "answer": "Helperbird is an easy-to-use tool that makes web pages, PDFs, and documents easier to read and use. It helps everyone by offering personalized support based on their needs and learning styles." | ||
| }, | ||
| { | ||
| "question": "Do you offer discounts?", | ||
| "answer": "Yes, we do! If you pay for a yearly subscription, you get two months for free. Let us know if you have any other questions about pricing or discounts." | ||
| }, | ||
| { | ||
| "question": "Do you accept purchase orders?", | ||
| "answer": "Yes, we do. If you want to use a purchase order, please contact our sales team. They will help you with the details and complete the process. We look forward to working with you!" | ||
| }, | ||
| { | ||
| "question": "Do I need a student email for the student pricing?", | ||
| "answer": "No, you don’t need a student email. We trust you to be honest about being a student when you sign up for the discount." | ||
| }, | ||
| { | ||
| "question": "Is Helperbird free?", | ||
| "answer": "Yes, we offer basic features for free and they will always be free. We also have a Pro version that helps support development and costs. We keep our prices as low as possible." | ||
| }, | ||
| { | ||
| "question": "Can I cancel Helperbird at any time?", | ||
| "answer": "Yes, you can cancel anytime without any penalties or hassles." | ||
| }, | ||
| { | ||
| "question": "Why do you charge for Helperbird?", | ||
| "answer": "We charge to cover the costs of making and maintaining Helperbird, including programming, design, servers, and support. The free version has some features, but the Pro version has more tools. We believe it’s worth the cost and hope you find it valuable too." | ||
| }, | ||
| { | ||
| "question": "What browsers does Helperbird run on?", | ||
| "answer": "Helperbird works on Google Chrome, Mozilla Firefox, Microsoft Edge, iPad, iPhone, Safari, and Google Docs & Slides." | ||
| }, | ||
| { | ||
| "question": "Do you accept suggestions?", | ||
| "answer": "Yes, we love hearing your ideas! Please email your suggestions to <a href='mailto:robert.gabriel@helperbird.com' title='Email your suggestion' class='leading-relaxed font-sans text-base link link-hover text-blue-500 hover:text-blue-700'>robert.gabriel@helperbird.com</a>." | ||
| }, | ||
| { | ||
| "question": "Why do some Helperbird features not work on Google Docs?", | ||
| "answer": "Some features might not work because Google Docs uses a different way to display text. They now use Canvas, which doesn’t support custom fonts like HTML does." | ||
| }, | ||
| { | ||
| "question": "How do I log in to Helperbird?", | ||
| "answer": "Helperbird uses the email you’re logged into your browser with. To learn how to log in or use your subscription key, follow this <a href='https://www.helperbird.com/help/how-to-login-to-helperbird/' title='How to login to Helperbird' class='leading-relaxed font-sans text-base link link-hover text-blue-500 hover:text-blue-700'>link</a>." | ||
| }, | ||
| { | ||
| "question": "What if I have more questions?", | ||
| "answer": "If you have more questions, please contact our support team. They are happy to help. You can reach them through our website or by emailing <a href='mailto:support@helperbird.com' title='Email support' class='leading-relaxed font-sans text-base link link-hover text-blue-500 hover:text-blue-700'>support@helperbird.com</a>. We look forward to assisting you!" | ||
| } | ||
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| { | ||
| "question": "What is Helperbird?", | ||
| "answer": "Helperbird is a tool designed to make websites, PDFs, and documents easier to read and use. It offers a range of features to support individual needs, from text adjustments to reading assistance, to help you get the most out of your online experience." | ||
| }, | ||
| { | ||
| "question": "Do you offer discounts?", | ||
| "answer": "Yes! When you choose an annual subscription, you’ll get two months free. If you have questions about pricing or other discounts, feel free to reach out!" | ||
| }, | ||
| { | ||
| "question": "Can I pay using a purchase order?", | ||
| "answer": "Yes, we accept purchase orders. Just reach out to our sales team, and they’ll guide you through the process to get Helperbird set up for your organization." | ||
| }, | ||
| { | ||
| "question": "Do I need a student email to get the student discount?", | ||
| "answer": "No student email is needed! We trust you to let us know if you’re a student, and you’ll qualify for the discounted rate. Enjoy all the benefits of Helperbird for less." | ||
| }, | ||
| { | ||
| "question": "Is Helperbird free?", | ||
| "answer": "Yes, we offer a free version with essential features that will always be free. We also have a Pro version with more advanced tools to support development costs and keep prices as low as possible." | ||
| }, | ||
| { | ||
| "question": "Can I cancel my Helperbird subscription anytime?", | ||
| "answer": "Yes, you’re free to cancel your subscription whenever you like, with no penalties or extra charges." | ||
| }, | ||
| { | ||
| "question": "Why is Helperbird a paid tool?", | ||
| "answer": "The subscription covers the costs of development, design, servers, and support. While we keep a range of features free, the Pro version offers more powerful tools. We hope you find it worth the value!" | ||
| }, | ||
| { | ||
| "question": "What browsers is Helperbird available on?", | ||
| "answer": "Helperbird works on Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, as well as iPad and iPhone. You can also use Helperbird with Google Docs and Google Slides." | ||
| }, | ||
| { | ||
| "question": "Can I send suggestions to Helperbird?", | ||
| "answer": "Yes! We love to hear your ideas for new features or improvements. Please email your suggestions to robert.gabriel@helperbird.com." | ||
| }, | ||
| { | ||
| "question": "Why don’t some Helperbird features work on Google Docs?", | ||
| "answer": "Some features don’t work in Google Docs due to how they display text using a different format (called Canvas) instead of HTML. This limits certain customizations, like custom fonts." | ||
| }, | ||
| { | ||
| "question": "How do I log in to Helperbird?", | ||
| "answer": "Helperbird uses the email associated with your browser account to log in. For detailed steps or help with your subscription key, check out our login guide at https://www.helperbird.com/help/how-to-login-to-helperbird/" | ||
| }, | ||
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| { | ||
| "question": "How do I install Helperbird on my browser?", | ||
| "answer": "You can install Helperbird on Chrome, Firefox, or Edge by visiting your browser’s extension store. Just search for 'Helperbird' and click 'Add to Browser.' Once installed, you'll see the Helperbird icon in your toolbar. Click it to access the features." | ||
| }, | ||
| { | ||
| "question": "Can Helperbird help me with dyslexia?", | ||
| "answer": "Absolutely! Helperbird has a range of tools designed specifically for dyslexic users, like the OpenDyslexic font, text-to-speech, and a dyslexia ruler. These features make reading easier by improving text visibility and reducing visual stress." | ||
| }, | ||
| { | ||
| "question": "How do I adjust the text size and font in Helperbird?", | ||
| "answer": "To adjust text size and font, open Helperbird, go to the 'Appearance' section, and use the sliders to make text larger or smaller. You can also change the font to OpenDyslexic, Arial, and more based on what’s easiest for you to read." | ||
| }, | ||
| { | ||
| "question": "Can Helperbird read web pages out loud?", | ||
| "answer": "Yes! With Helperbird’s text-to-speech feature, you can have any webpage read out loud. Just highlight the text you want to hear, click the Helperbird icon, and choose 'Play.' You can adjust the speed and voice in the settings." | ||
| }, | ||
| { | ||
| "question": "Does Helperbird store any personal information?", | ||
| "answer": "Helperbird is privacy-friendly. It only saves your settings locally on your browser, so no personal data is shared or stored on servers. This keeps your preferences secure and private." | ||
| }, | ||
| { | ||
| "question": "How do I enable dark mode on Helperbird?", | ||
| "answer": "Helperbird's dark mode automatically follows your computer’s settings. So, if your system is set to dark mode, Helperbird will match it for a consistent look across your browser and desktop." | ||
| }, | ||
| { | ||
| "question": "Is there a way to customize the Quick Actions in Helperbird?", | ||
| "answer": "Yes, you can customize your Quick Actions to display the tools you use most. Go to 'Settings,' find 'Quick Actions,' and you’ll be able to enable or disable specific tools, keeping only your favorites on the toolbar." | ||
| }, | ||
| { | ||
| "question": "Can I use Helperbird offline?", | ||
| "answer": "Yes, Helperbird's features work offline, so you can access tools like font changes, text-to-speech (for downloaded voices), and dark mode without an internet connection." | ||
| }, | ||
| { | ||
| "question": "How can I contact Helperbird support if I have an issue?", | ||
| "answer": "If you run into any issues or have questions, you can contact Helperbird support directly through the app. Go to the 'Help' section and choose 'Contact Support,' or email support@helperbird.com." | ||
| }, | ||
| { | ||
| "question": "How do I redeem a Helperbird Pro voucher?", | ||
| "answer": "To redeem your Helperbird Pro voucher, go to helperbird.com/redeem, enter your voucher code, and follow the instructions. Once confirmed, your Pro subscription will be activated." | ||
| }, | ||
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| { | ||
| "question": "Who can I contact if I have more questions?", | ||
| "answer": "Our support team is here to help! You can reach us through our website or by emailing support@helperbird.com. We’re happy to assist with any questions or issues you may have." | ||
| } | ||
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| ] | ||
| } |