"Internal Pandora error" due to invalid Pandora certificate #337

ljcatlin · 2018-06-18T13:07:04Z

Just reporting that I receive the message "An error has occurred with Pandora | Try Again | Internal Pandora error". Trying to use Hermes with OSX Mojave Beta.

dsemb · 2018-07-03T15:34:56Z

Same issue.

Kenshin0120 · 2018-07-10T03:33:48Z

Same issue...

riverLethe9 · 2018-07-11T01:24:21Z

Yes, I am getting that issue as well. It was working for a few hours, but then it gave me "An error has occurred with Pandora... Internal Pandora error" after I tried to skip a song. Quitting and restarting does not fix it.

lambdatec · 2018-07-16T05:47:38Z

Same issue.

jjisawesome · 2018-07-17T18:13:45Z

same, when i compile in xcode and then run, the error it gives is

2018-07-17 11:25:36.318573-0700 Hermes[35847:550770] Pandora.m:823 -[Pandora sendRequest:] https://tuner.pandora.com/services/json/?method=auth.partnerLogin&partner_id=&auth_token=&user_id=
2018-07-17 11:25:36.432753-0700 Hermes[35847:550770] CFNetwork SSLHandshake failed (-9807)
2018-07-17 11:25:36.432790-0700 Hermes[35847:550770] TCP Conn 0x600003717240 SSLHandshake failed (-9807)
2018-07-17 11:25:36.433253-0700 Hermes[35847:550770] HermesAppDelegate.m:713 -[HermesAppDelegate handlePandoraError:] error received {
    error = "The operation couldn\U2019t be completed. (OSStatus error -9807.)";
    request = "<PandoraRequest 0x600002141e50 auth.partnerLogin>";
}

stave · 2018-07-18T21:38:15Z

@jjisawesome An easy hack is to disable SSL.. Change Pandora.m:817 to [request tls] ? "" : "",.

It's certainly not the RIGHT answer, but hey, it makes my music play again.

Edit: Line 817, not 818.

dsemb · 2018-07-18T23:25:43Z

How do you do that? Terminal?

jjisawesome · 2018-07-19T01:28:03Z

@stave your fix worked, but i think you meant line 817 not 818

jjisawesome · 2018-07-19T01:28:31Z

@dsemb he means to change the file in the xcode project

jjisawesome · 2018-07-19T01:29:34Z

fyi, most of dark mode is supported with just that fix (icons and drawer need updating tho)

nriley · 2018-07-19T01:47:37Z

BTW folks — as it says on the front page, this project is unmaintained. I am the only former developer even looking at things from time to time, and I am only getting busier in my work, so I don't see much changing any time soon.

If anyone wants to work on the streaming issues or some dark mode-compatible icons or both, just start fixing stuff and file pull requests. If others don't pitch in, Hermes will continue to die a slow death.

(From the screenshot above It also looks like the drawer, which is a deprecated UI element in any case, essentially has no dark mode appearance so it'll look out of place no matter what. It might make sense to switch the station list/history to popovers, unless whoever does the work has a better idea.)

jjisawesome · 2018-07-19T04:04:37Z

Starting in September, I will be able to devote some time to things like icon design and learning the basics of app development. I am still pretty new when it comes to coding, but I don't think it will be too hard for me to learn how to wrangle the ui elements.

dsemb · 2018-07-19T22:17:07Z

I have not worked in Xcode before. The closest is some Terminal, Filemaker, and Access work. I am playing with Xcode now. Any resources you can suggest so that I can update and possibly help to maintain (in the future) Hermes. It is probably my favorite application I have installed and I will try to find time to maintain it.

oey192 · 2018-08-06T17:08:06Z

FYI I am having the same problem as described in this thread (Internal Pandora Error) on High Sierra 10.13.6. I'm guessing whatever causes this bug in Mojave was also included in the ".6" release of High Sierra

stave · 2018-08-06T17:33:43Z

Better workaround: Manually trust the tuner.pandora.com certificate. Follow the directions on Apple's KB article for trusting certificates, which I've kind of summarized here:

Point Safari to https://tuner.pandora.com. In the warning that pops up, pick "view the certificate," click on *.pandora.com. Drag the large certificate icon to the desktop. Double click it. Add it to the "login" certificate. Double click it in Keychain Access. Expand the Trust section. Change Secure Sockets Layer (SSL) from "no value specified" to "Always Trust". Launch Hermes. Enjoy music.

Pandora's undocumented API that Hermes uses is at tuner.pandora.com, and it has an old certificate from GeoTrust, which is owned by Symantec. Apple, Google, and others aren't trusting these old certs anymore, because Symantec messed up pretty bad in its role as a root certificate authority. Until Pandora gets a better cert, your only options are to 1) stop using SSL or 2) trust their old cert for this specific purpose.

Once Pandora fixes the issue on their end (specifically, updates their tuner.pandora.com certificate), Hermes will start working again for everyone without any workaround.

bdausses · 2018-08-06T18:24:24Z

@stave, this works perfectly. Thanks for writing that up.

dlindquist · 2018-08-06T19:28:45Z

Same here - thanks @stave !

dsemb · 2018-08-06T20:33:40Z

Heck Yes! Take care, Dustin Dustin Semb, PhD 509.710.4186 dsemb@icloud.com PS Please consider the environment before printing this e-mail

…

On Aug 6, 2018, at 12:28 PM, David Lindquist ***@***.***> wrote: Same here - thanks @stave <https://github.com/stave> ! — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#337 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/Am6UK2UqZw2pXSm6CYibDfXE34LnJwF7ks5uOJjugaJpZM4UrtyO>.

fperez · 2018-08-07T03:11:46Z

Quick note: in my case Safari didn't pop up any warnings, instead giving me only a Forbidden - you don't have permission to access / on this server page.

If that happens to you, click on the padlock icon on the URL bar, and the dialog with a "Show Certificate" button will appear. You can then follow @stave's instructions above.

canturkisci · 2018-08-24T16:40:10Z

Thank you @stave works for me as well. Have been trying to figure this for couple of weeks.

darlinjgray · 2018-08-30T16:40:13Z

Thank you @stave! Worked like a charm. :)

tomvoss · 2018-09-07T18:22:52Z

Is it possible that Pandora updated their certificate recently? I had Hermes stuck with the Try Again button for weeks (months?). Today I decided to press the button again and to my surprise Hermes is working again.

MacOS 10.13.6

nriley · 2018-09-08T01:15:58Z

@tomvoss Yes! tuner.pandora.com (non-Pandora One users) seems to be fixed as of today. internal-tuner.pandora.com (Pandora One) is not, but I may be able to figure out a way around it without rewriting networking. Will look into it more this weekend.

nriley · 2018-09-10T21:14:16Z

It does so automatically - it checks if you have a Pandora One account and switches over. But last I checked the certificate isn't updated so you may still be getting errors.

…

On Mon, Sep 10, 2018 at 01:25:11PM -0700, Chad Gatesman wrote: Slightly off topic, but as a Pandora One user, how do I configure Hermes to use internal-tuner.pandora.com instead of tuner.pandora.com?

Djspaceg · 2018-09-19T01:30:10Z

fyi, most of dark mode is supported with just that fix (icons and drawer need updating tho)

Hi guys,
I actually made the current set of icons, so I'd be happy to make a light version too, for the dark skin mode. In fact, the work is even sitting on my github repo: https://github.com/Djspaceg/hermes-images

jpkossin · 2018-10-04T19:13:33Z

Thank you @stave, @fperez, and @nriley. I needed all three of your comments to make this work for me. As a Pandora One subscriber, I had to follow @stave's steps but with the certificate for https://internal-tuner.pandora.com. It did not work for me by trusting the https://tuner.pandora.com certificate. Perseverance paid off on this one...

Djspaceg · 2018-10-04T20:20:45Z

I had the same initial issue as @jpkossin, but I had not persevered, giving up. I did try @jpkossin's steps and those did work for me. So I'm all good now! Thanks for commenting!

antoncohen · 2018-10-30T18:29:36Z

https://internal-tuner.pandora.com/ now has a certificate from DigiCert, so it is working. I think this issue can be closed.

nriley · 2018-10-30T21:41:09Z

Confirmed. I’ll remove the workaround when I get a chance.

SimonSaysSmile · 2018-12-18T00:04:52Z

Could someone walk me through on how to get dark-mode for Hermes? Thank you to everyone who contributed to this issue thread! I'm so grateful that I can use Hermes again :).

kshafer1 mentioned this issue Aug 7, 2018

"An error has occured with Pandora" #339

Closed

nobecutan mentioned this issue Aug 11, 2018

An error has occurred with Pandora. [Try Again] - Internal Pandora error #340

Closed

haozhang96 mentioned this issue Sep 23, 2018

Didn't connect to pandora - "internal error" #195

Open

nriley mentioned this issue Sep 29, 2018

Immediately fails with "An error has occurred with Pandora". #345

Closed

nriley changed the title ~~Won't work with Mojave beta~~ "Internal Pandora error" due to invalid Pandora certificate Sep 29, 2018

nriley closed this as completed Oct 30, 2018

tomlogic mentioned this issue Jun 15, 2021

Internal Pandora error (Hermes 1.3.1) #368

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"Internal Pandora error" due to invalid Pandora certificate #337

"Internal Pandora error" due to invalid Pandora certificate #337

ljcatlin commented Jun 18, 2018

dsemb commented Jul 3, 2018

Kenshin0120 commented Jul 10, 2018

riverLethe9 commented Jul 11, 2018

lambdatec commented Jul 16, 2018

jjisawesome commented Jul 17, 2018 •

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stave commented Jul 18, 2018 •

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dsemb commented Jul 18, 2018

jjisawesome commented Jul 19, 2018

jjisawesome commented Jul 19, 2018

jjisawesome commented Jul 19, 2018 •

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nriley commented Jul 19, 2018

jjisawesome commented Jul 19, 2018

dsemb commented Jul 19, 2018

oey192 commented Aug 6, 2018

stave commented Aug 6, 2018 •

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bdausses commented Aug 6, 2018

dlindquist commented Aug 6, 2018

dsemb commented Aug 6, 2018 via email

fperez commented Aug 7, 2018

canturkisci commented Aug 24, 2018

darlinjgray commented Aug 30, 2018

tomvoss commented Sep 7, 2018

nriley commented Sep 8, 2018

nriley commented Sep 10, 2018 via email

Djspaceg commented Sep 19, 2018

jpkossin commented Oct 4, 2018

Djspaceg commented Oct 4, 2018

antoncohen commented Oct 30, 2018

nriley commented Oct 30, 2018

SimonSaysSmile commented Dec 18, 2018

"Internal Pandora error" due to invalid Pandora certificate #337

"Internal Pandora error" due to invalid Pandora certificate #337

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ljcatlin commented Jun 18, 2018

dsemb commented Jul 3, 2018

Kenshin0120 commented Jul 10, 2018

riverLethe9 commented Jul 11, 2018

lambdatec commented Jul 16, 2018

jjisawesome commented Jul 17, 2018 • edited Loading

stave commented Jul 18, 2018 • edited Loading

dsemb commented Jul 18, 2018

jjisawesome commented Jul 19, 2018

jjisawesome commented Jul 19, 2018

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nriley commented Jul 19, 2018

jjisawesome commented Jul 19, 2018

dsemb commented Jul 19, 2018

oey192 commented Aug 6, 2018

stave commented Aug 6, 2018 • edited Loading

bdausses commented Aug 6, 2018

dlindquist commented Aug 6, 2018

dsemb commented Aug 6, 2018 via email

fperez commented Aug 7, 2018

canturkisci commented Aug 24, 2018

darlinjgray commented Aug 30, 2018

tomvoss commented Sep 7, 2018

nriley commented Sep 8, 2018

nriley commented Sep 10, 2018 via email

Djspaceg commented Sep 19, 2018

jpkossin commented Oct 4, 2018

Djspaceg commented Oct 4, 2018

antoncohen commented Oct 30, 2018

nriley commented Oct 30, 2018

SimonSaysSmile commented Dec 18, 2018

jjisawesome commented Jul 17, 2018 •

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stave commented Jul 18, 2018 •

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