Customer-Sentiment-Indicator-Extension

This extension shows customer sentiment based on recent survey scores.

UI

The rectangle box on the right side is the indicator.

This utilises the following objects>

Case > Contact > Survey_Results__c

UI Mock:

Color Coding Definition:

Green:
Score = 5
Highlight Text = "Customer Feedback - Happy Customer"

Tangerine Yellow:
5 > Score > 3
Highlight Text =  "Customer Feedback - Unsatisfied Customer"

Red:
Score < 3
Highlight Text = "Customer Feedback - Angry Customer"

Black:
In case of No Historical Data.
Highlight Text = "Customer Feedback - Not Enough Historical Data"

Exclamation Icon:
In case of error.

Active on below places:

• Case Details Page
• Contact Details Page.
• On other pages, it will be hidden.

Future Enhancements:

• OnClick Dialog to show the historical trend with case hyperlink.

Credits:

• jsforce wrapper to connect with SF API.
• Chrome-Salesforce-inspector inspiration for base structure.