All the emails that get to the support email address are automatically retrieved by the DiamanteDesk system in order to create a separate ticket out of each received letter. EmailProcessing Bundle is required for the proper work of this functionality.
DiamanteDesk supports OroCRM version 1.7+.
Add as dependency in composer:
composer require diamante/email-processing-bundle:dev-masterTo start email processing, run this command on your console:
php app/console diamante:emailprocessing: pipe < /path/to/emails/test-email.emlYou can also run and configure email processing from the console. Two commands are available:
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using IMAP protocol for email retrieval from a remote email server.
php app/console oro:cron:diamante:emailprocessing:general
This command may be configured through a crontab, allowing to send polls periodically on a given schedule.
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or using the email piping method:
php app/console diamante:emailprocessing:pipe < /path/to/emails/stream
This command is only applicable when DiamanteDesk and email server are installed on the same server machine. It includes piping method which has a remarkable advantage over a IMAP, as, when using piping, all the emails get to the system and are converted into tickets or comments immediately, unlike when using IMAP which sends polls to the remote server within scheduled time (at least 1 minute). This advantage allows to quicky react on customer requests or solve any issues on a real-time basis.
We appreciate any effort to make DiamanteDesk functionality better; therefore, we welcome all kinds of contributions in the form of bug reporting, patches submition, feature requests or documentation enhancement. Please refer to the DiamanteDesk guidelines for contributing if you wish to be a part of the project.