[ADD] add rma_reason

Specifying the RMA reason when creating an RMA order is crucial for effective inventory management, quality control, and customer service. It helps categorize returned items accurately, identify recurring product issues, and improve overall product quality. This data enables customer service to address issues more effectively and enhances the customer experience.

This addon allows RMA managers to pre-configure possible reasons users can specify when creating the RMA order.

rma_reason/README.rst

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+==========
+Rma Reason
+==========
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:cbc6042f5078d432134c3bb0f3aa3ca2eaaca763041004ab982997f8f44b9a58
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Frma-lightgray.png?logo=github
+    :target: https://github.com/OCA/rma/tree/16.0/rma_reason
+    :alt: OCA/rma
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/rma-16-0/rma-16-0-rma_reason
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/rma&target_branch=16.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+Specifying the RMA reason when creating an RMA order is crucial for
+effective inventory management, quality control, and customer service.
+It helps categorize returned items accurately, identify recurring
+product issues, and improve overall product quality. This data enables
+customer service to address issues more effectively and enhances the
+customer experience.
+
+This addon allows RMA managers to pre-configure possible reasons users
+can specify when creating the RMA order.
+
+In a multi-company setup, each company can define its own reasons and
+choose to make the reason mandatory or optional.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+To configure this module, you need to:
+
+-  Go to **Inventory > Settings > Settings** and select whether the
+   reason is mandatory or not.
+-  Go to **RMA > Settings > RMA Reasons** and create the RMA reasons for
+   your company.
+
+Usage
+=====
+
+When creating an RMA, select the reason for the return.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/rma/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/rma/issues/new?body=module:%20rma_reason%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Raumschmiede GmbH
+* BCIM
+* ACSONE SA/NV
+
+Contributors
+------------
+
+-  Jacques-Etienne Baudoux - BCIM je@bcim.be
+-  Souheil Bejaoui - ACSONE SA/NV souheil.bejaoui@acsone.eu.com
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-sbejaoui| image:: https://github.com/sbejaoui.png?size=40px
+    :target: https://github.com/sbejaoui
+    :alt: sbejaoui
+
+Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-sbejaoui| 
+
+This module is part of the `OCA/rma <https://github.com/OCA/rma/tree/16.0/rma_reason>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

rma_reason/__init__.py

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+from . import models

rma_reason/__manifest__.py

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+# Copyright 2024 Raumschmiede GmbH
+# Copyright 2024 BCIM
+# Copyright 2024 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Rma Reason",
+    "version": "16.0.1.0.0",
+    "license": "AGPL-3",
+    "author": "Raumschmiede GmbH,BCIM,ACSONE SA/NV,Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/rma",
+    "depends": ["rma"],
+    "maintainers": ["sbejaoui"],
+    "data": [
+        "security/rma_reason.xml",
+        "views/rma.xml",
+        "views/rma_reason.xml",
+        "views/res_config_settings.xml",
+        "views/rma_portal_templates.xml",
+    ],
+    "demo": [
+        "demo/rma_reason.xml",
+    ],
+}

rma_reason/demo/rma_reason.xml

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+<?xml version="1.0" encoding="utf-8" ?>
+<!-- Copyright 2024 Raumschmiede GmbH
+     Copyright 2024 BCIM
+     Copyright 2024 ACSONE SA/NV
+     License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl). -->
+<odoo noupdate="1">
+
+    <record model="rma.reason" id="rma_reason_defective_product">
+        <field name="name">Defective Product</field>
+        <field
+            name="description"
+        >The item is malfunctioning or has a defect that affects its intended use.</field>
+    </record>
+
+    <record model="rma.reason" id="rma_reason_wrong_item_shipped">
+        <field name="name">Wrong Item Shipped</field>
+        <field
+            name="description"
+        >The customer received a different product than what they ordered.</field>
+    </record>
+
+    <record model="rma.reason" id="rma_reason_damaged_in_transit">
+        <field name="name">Damaged in Transit</field>
+        <field
+            name="description"
+        >The product was damaged during shipping and is not in usable condition upon arrival.</field>
+    </record>
+
+    <record model="rma.reason" id="rma_reason_unwanted_changed_mind">
+        <field name="name">Unwanted/Changed Mind</field>
+        <field
+            name="description"
+        >The customer no longer wants the item or changed their mind after purchasing it.</field>
+    </record>
+
+    <record model="rma.reason" id="rma_reason_not_as_described">
+        <field name="name">Product Not as Described</field>
+        <field
+            name="description"
+        >The item does not match the description or specifications provided by the seller, leading to customer dissatisfaction.</field>
+    </record>
+
+</odoo>

rma_reason/models/__init__.py

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+from . import rma_reason
+from . import rma
+from . import res_company
+from . import res_config_settings

rma_reason/models/res_company.py

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+# Copyright 2024 Raumschmiede GmbH
+# Copyright 2024 BCIM
+# Copyright 2024 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class ResCompany(models.Model):
+
+    _inherit = "res.company"
+
+    is_rma_reason_required = fields.Boolean(
+        string="Indicates whether specifying an RMA reason is mandatory when creating "
+        "an RMA order."
+    )

rma_reason/models/res_config_settings.py

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+# Copyright 2024 Raumschmiede GmbH
+# Copyright 2024 BCIM
+# Copyright 2024 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class ResConfigSettings(models.TransientModel):
+
+    _inherit = "res.config.settings"
+
+    is_rma_reason_required = fields.Boolean(
+        related="company_id.is_rma_reason_required", readonly=False
+    )

rma_reason/models/rma.py

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+# Copyright 2024 Raumschmiede GmbH
+# Copyright 2024 BCIM
+# Copyright 2024 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class Rma(models.Model):
+
+    _inherit = "rma"
+
+    reason_id = fields.Many2one(comodel_name="rma.reason")
+    is_rma_reason_required = fields.Boolean(related="company_id.is_rma_reason_required")

rma_reason/models/rma_reason.py

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+# Copyright 2024 Raumschmiede GmbH
+# Copyright 2024 BCIM
+# Copyright 2024 ACSONE SA/NV
+# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
+
+from odoo import fields, models
+
+
+class RmaReason(models.Model):
+
+    _name = "rma.reason"
+    _description = "Rma Reason"
+
+    name = fields.Char(required=True, translate=True)
+    description = fields.Text(translate=True)
+    company_id = fields.Many2one(
+        "res.company",
+        required=True,
+        readonly=True,
+        default=lambda self: self.env.company,
+    )

rma_reason/readme/CONFIGURE.md

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+To configure this module, you need to:
+
+- Go to **Inventory > Settings > Settings** and select whether the reason is mandatory or not. 
+- Go to **RMA > Settings > RMA Reasons** and create the RMA reasons for your company.

rma_reason/readme/CONTRIBUTORS.md

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+- Jacques-Etienne Baudoux - BCIM <je@bcim.be>
+- Souheil Bejaoui - ACSONE SA/NV <souheil.bejaoui@acsone.eu.com>

rma_reason/readme/DESCRIPTION.md

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+Specifying the RMA reason when creating an RMA order is crucial for effective
+inventory management, quality control, and customer service.
+It helps categorize returned items accurately, identify recurring product
+issues, and improve overall product quality. This data enables customer
+service to address issues more effectively and enhances the customer
+experience.
+
+This addon allows RMA managers to pre-configure possible reasons users can 
+specify when creating the RMA order.
+
+In a multi-company setup, each company can define its own reasons and choose
+to make the reason mandatory or optional.

rma_reason/readme/USAGE.md

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+When creating an RMA, select the reason for the return.

rma_reason/security/rma_reason.xml

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+<?xml version="1.0" encoding="utf-8" ?>
+<!-- Copyright 2024 Raumschmiede GmbH
+     Copyright 2024 BCIM
+     Copyright 2024 ACSONE SA/NV
+     License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl). -->
+<odoo>
+
+    <record model="ir.model.access" id="rma_reason_access_rma_user">
+        <field name="name">rma.reason access rma user</field>
+        <field name="model_id" ref="model_rma_reason" />
+        <field name="group_id" ref="rma.rma_group_user_own" />
+        <field name="perm_read" eval="1" />
+        <field name="perm_create" eval="0" />
+        <field name="perm_write" eval="0" />
+        <field name="perm_unlink" eval="0" />
+    </record>
+
+    <record model="ir.model.access" id="rma_reason_access_rma_manager">
+        <field name="name">rma.reason access rma manager</field>
+        <field name="model_id" ref="model_rma_reason" />
+        <field name="group_id" ref="rma.rma_group_manager" />
+        <field name="perm_read" eval="1" />
+        <field name="perm_create" eval="1" />
+        <field name="perm_write" eval="1" />
+        <field name="perm_unlink" eval="1" />
+    </record>
+
+    <!-- Multi-Company Rules -->
+    <record id="rma_reason_rule_multi_company" model="ir.rule">
+        <field name="name">RMA reason multi-company</field>
+        <field name="model_id" ref="model_rma_reason" />
+        <field name="global" eval="True" />
+        <field
+            name="domain_force"
+        >['|',('company_id','=',False),('company_id','in',company_ids)]</field>
+    </record>
+</odoo>