Goals and metrics

Product Goal	Metric
Industry can accurately report their production and pay their royalties due.	Fewer rejected reports. Fewer reports that go through error correction or that can’t go through. Fewer guidance requests for things that are available on ONRR.gov. Fewer contacts about not being able to login for problems that we have help for on ONRR.gov.
Industry is aware of laws, regulations, and policies that impact them.	Fewer contacts asking form regulatory information that is available on ONRR.gov.
Industry can get help troubleshooting problems they have when reporting or responding to compliance actions.	Fewer complaints about not being able to find contact information for their compliance action.
New industry reps can get help understanding how to report and pay.	Fewer contacts from new industry reps.
Resource owners can ensure the trust responsibilities are being met.	Fewer contacts into the Indian Energy Mineral Services Center (IEMSC) or Indian outreach team.
Users can understand what ONRR does.	Fewer contacts asking what ONRR does.

User experience/customer service

1. Users come to the site when looking for information related to reporting and what ONRR does.

• Action: Track number of ONRR.gov users

2. Users can find the information on the site that they are looking for. (User experience)

• Usability testing/User interviews
  • Action: Track number of user interviews in each study
• Number of inquiries or emails to ONRR web email account
  • Action: Track emails or reports

3. Decisions based on analytics
   • Action: Track monthly analytics
   • Action: Track search.gov

Accessibility

1. Automated accessibility checks
   • Action: Test webpages with Lighthouse and document any identified issues.
   • Action: Run accessibility test on all documents requested to be updated and document any identified issues.
2. Manual accessibility checks
   • Action: Test webpages with a screen reader.
3. Test with screen reader users
   • Action: Fix at least 2 accessibility issues identified in the previous fiscal year.

Content and workflow process

1. Efficient, documented, replicable processes to update and maintain content on the website. (Business/technical)

• Amount of ODDD time used to update content and perform routine maintenance on site
  • Number of issues closed related to bugs vs. maintenance/data updates vs. enhancements?
  • Action: Track velocity categorization on spreadsheet
• Improve quality of GitHub requests
  • Action: automated a checklist in GitHub when opening a new issue
  • Action: communicate and educate ONRR with the GitHub process
• Ability for more than all members of the ODDD team and content owners to make data updates (with ONRR furnished equipment)
  • Action: Implement VPN sign in for Directus
• Consistent workflow process for content update and requestor reviews.
  • Action: Document and implement a process

2. Vulnerability Disclosure Policy

• Action: Add ONRR VDP page to onrr.gov.
• Action: Monitor Bugcrowd and respond to vulnerability submissions within 3 business days.

Outreach

1. Promote the website and encourage collaboration.

• Action: Create spreadsheet with SME contacts for each webpage.
• Action: Contact SME’s to notify them of any issues identified in the annual content audit.
• Action: Hold 1 session annually internally to demonstrate GitHub request submission.
• Action: Publish at least 1 blog post related to onrr.gov to share knowledge.
• Action: Submit at least 2 proposals to present at conferences or forums.