Emails not sending #2636
Comments
ghost
added
the
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Logs? |
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Nothing in the logs. As in to narrow down what was going on I cleared the initial log file. Restarted ombi and tried it again. The test email button doesn't write anything to the log. All i get is the notification popup in the webui that says email was sent successfully. |
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Please check the stdout |
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There is nothing. It is like pressing the button doesn't actually do anything except say successful. If i use the gmail smtp relay i can get it to display info, when i use my internal relay that relays through my domain i get nothing at all in logs or stdout |
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More notes here. I have my internal smtp relay set to route mail through gsuite. As it sits this works for everything else except ombi. It used to work for ombi as well. Now what I'm noticing is that emails from ombi are not being sent through to other Google accounts. So any Gmail address or my gsuite address dont receive email from ombi. If I send an email from ombi to a non Google address it sends just fine. Again other services I have (tautulli, unifi controller) can send email using the same relay to Google email addresses just fine. |
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Turns out I am just not that smart. Emails from ombi going through the relay are getting marked as spam by Google. This is a new thing. Not sure if the email template changed and now Google is flagging it as potential spam. I can create a rule myself to never send it to spam, but for the users I have it is a bit of an inconvenience. Definitely a new thing within the last month. All my users are tied to their Gmail account except one. And none of them are receiving the emails now. |
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Nothing has changed in regards to the email in quite some time.
I'm using Gmail to send and receive and it's working perfectly fine....
…On Wed, 21 Nov 2018, 4:24 pm damusmf, ***@***.***> wrote:
Turns out I am just not that smart. Emails from ombi going through the
relay are getting marked as spam by Google. This is a new thing. Not sure
if the email template changed and now Google is flagging it as potential
spam. I can create a rule myself to never send it to spam, but for the
users I have it is a bit of an inconvenience. Definitely a new thing within
the last month. All my users are tied to their Gmail account except one.
And none of them are receiving the emails now.
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Not sure how much this helps, but I have the same issue where I send my emails via GSuite and all of the sudden they are getting marked as spam by Google. It’s been about the last month for me as well. Same exact setup as damusmf. Obviously if it’s a google thing, not much you can do tidusjar, but figured I’d provide more information as if there’s two of us having the exact same issue there’s bound to be more. |
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I just switched to GSuite and now my Ombi emails are being marked as spam. I can still receive emails from my other services just fine though. |
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Not sure if there is anything I can do with this, the way we send and the templates themselves have not changed in a very long time |
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I don’t know much about this and I’m using Mailgun, but the headers contain For instance SSMTP emails have something like this for Message ID: Maybe the email delivery system needs some tweaking on Ombi. Edit: What’s funny is this. And it still goes straight to spam.
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@gdob Good find, I've pushed an update to develop branch, if you have the |
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My application URL is set to |
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Correct
…On Sun, 17 Feb 2019, 5:32 am gdob ***@***.*** wrote:
My application URL is set to https://example.com/ombi, so I’m guessing it
will use example.com only, right?
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Weird, after upgrading to v3.0.4248 the message ID header still contains localhost.localdomain. |
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Strange. I'll reopen |
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On That's with the application path set also, is there a hotfix we can apply in the meantime? |
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I replaced the Ombi logo hosted on
Imgur and moved it on my server. It seems to have helped with inbox delivery. I’m not sure if it’s because of that or because a bunch of my friends marked the messages as not spam.
Even on Outlook the messages go to inbox.
… On Feb 27, 2019, at 18:43, jamie ryan ***@***.***> wrote:
On 3.0.4256 can confirm this is still happening
Subject: [blah]!
Message-Id: ***@***.***>
That's with the application path set also, is there a hotfix we can apply in the meantime?
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I’ll just update this issue with a quote from Mailgun’s documentation:
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This has been fixed in the develop branch! 🎉 🎈 |
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I am having the same issue with the spam, but my email is not being sent under the same domain that Ombi is on. So I can't change the ApplicationUrl. |
Ombi build Version:
V 3.0.3966
Update Branch:
Develop
Media Sever:
Plex
Media Server Version:
Version 1.13.5.5291
Operating System:
Ubuntu 16.04 - ombi
Server 2012r2 - plex media server
Ombi Applicable Logs (from
/logs/directory or the Admin page):Problem Description:
Email notifications are no longer working. Noticed when the newsletter stopped sending and no test notifications from email config page are sent. i don't see anything in the logs relate to it. Cleared todays log file and restarted ombi and hit the test button on email and nothing populated. Not sure what else to look for as other services that use my relay are still sending just fine
Reproduction Steps:
Attempt to send any sort of email from ombi. Test or otherwise.
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