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Particle edited this page Feb 23, 2024 · 20 revisions

Before reporting please follow the troubleshooting guide first, it contains steps that will help you solve most of the problems that might not be related or directly related to the extension.

Troubleshooting

  • Make sure that you are using the most recent Iridium version. If you aren't then update it, restart the browser and see if the problem has already been fixed

    • Quite often problems have already been fixed in a recent version that your browser hasn't had the time to updated Iridium yet. To check which version is the latest visit the latest release tracker located here: https://github.com/ParticleCore/Iridium/releases/latest or the respective branch (alpha/beta) if you are using a development version

  • This extension is designed specifically for Firefox and Chrome. If you are using a different browser then try running the extension in one of the supported browsers

    • If the problem still persists move to the next step

  • Disable the extension and restart the browser

    • If the problem still persists then it is not related to the extension. It might be caused by another extension, browser setting, or by the website itself
    • If the problem doesn't persist move to the next step

  • Disable all other extensions except Iridium and restart the browser

    • If the problem doesn't persist then it might not be related to the extension, it is most likely being caused by a conflicting extension. Enable each of the other extensions individually until the issue returns, then proceed to the posting section
    • If the problem still persists move to the next step

  • Check if your browser or Iridium has a new update version, if it does then update it

    • If the problem still persists move to the next step

  • Reset the extension settings to their default

    • If the problem still persists move to the next step

  • Create a new browser profile and install only Iridium, see if the problem still persists. New profile instructions: Firefox | Chrome

    • If the problem doesn't persist then it was a browser setting that was causing the issue
    • If the problem still persists move to the posting section

Posting a new issue

  • Before posting a new issue check if another one doesn't already exist by searching in the issue repository

    • Remember to search in the closed issues section as well, your issue might already have been addressed and fixed

  • Please post your issue in English

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