[Components] help_scout #14608
Description
help_scout
URLs
Webhook Sources
new-conversation-assigned-instant
Prompt
Emit new event when a conversation is assigned to an agent. Props include agent's id as a required field.
URLs
new-customer-instant
Prompt
Emit new event when a new customer is added. No required props. Optional props include customer's details such as name and contact.
URLs
new-conversation-created-instant
Prompt
Emit new event when a new conversation is created. Required props include conversation's title. Optional props such as conversation details can also be considered.
URLs
Actions
add-note
Prompt
Adds a note to an existing conversation. Requires 'conversation-id' and 'text' as props. The 'conversation-id' prop is the unique identifier of the conversation. The 'text' prop is the actual note content.
URLs
- https://developer.helpscout.com/mailbox-api/endpoints/conversations/list/
- https://developer.helpscout.com/mailbox-api/endpoints/conversations/threads/note/
- https://developer.helpscout.com/mailbox-api/endpoints/users/list/
create-customer
Prompt
Creates a new customer record. This action is flexible that it can take all kinds of customer data. A basic requirement is 'email'. 'phone', 'chat-handles', 'social-profiles', and 'address' are optional but add them for a richer customer data.
URLs
- https://developer.helpscout.com/mailbox-api/endpoints/conversations/list/
- https://developer.helpscout.com/mailbox-api/endpoints/customers/create/
send-reply
Prompt
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. Requires 'conversation-id' and 'text' as props. The 'conversation-id' is the conversation where the reply will be sent. The 'text' is the reply content.