Trengo #17434
Description
App
Trengo
https://developers.trengo.com/docs/
Sources
- Inbound message received
- Outbound message sent
- Internal note added
- Message template (macro) created or updated
- Conversation label added or removed
- Conversation assigned or reassigned
- Conversation closed or reopened
- Knowledge or help article created or updated (CMS webhook)
Actions
Fetch conversation details and events → /api/v2/conversations/{conversation_id}
Send message (chat, email, WhatsApp, etc.) → /api/v2/conversations/{conversation_id}/message
Update conversation (assign, status, label) → /api/v2/conversations/{conversation_id}
List or manage contacts → /api/v2/contacts
List agents → /api/v2/agents
List business hours → /api/v2/business_hours
List channels → /api/v2/channels
Fetch message templates (macros) → /api/v2/message_templates
Create or update message template → /api/v2/message_templates/{id}
Delete message template → /api/v2/message_templates/{id}
Fetch help articles (knowledge base) → /api/v2/help_articles
Create or update help article → /api/v2/help_articles/{id}
Delete help article → /api/v2/help_articles/{id}