[ACTION] - Zoho download ticket

[HANSDEP]

Is there a specific app this action is for?
Zoho Desk

Please provide a link to the relevant API docs for the specific service / operation.
Following up on this thread #19403

Getting Zoho attachments seems to be possible via the route /tickets/${this.ticketId}/threads/${this.threadId}/attachments/${this.attachmentId}/content
when you add the organization ID to it. String made a working action for me :)

import zoho_desk from "@pipedream/zoho_desk"
import fs from "fs"

export default defineComponent({
  name: "Get Thread Attachment",
  description: "Retrieve attachment data from a Zoho Desk ticket thread and download it to /tmp directory",
  type: "action",
  props: {
    zoho_desk,
    orgId: {
      propDefinition: [
        zoho_desk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zoho_desk,
        "ticketId",
      ],
    },
    threadId: {
      propDefinition: [
        zoho_desk,
        "threadId",
        ({ ticketId, orgId }) => ({
          ticketId,
          orgId,
        }),
      ],
    },
    attachmentId: {
      type: "string",
      label: "Attachment ID",
      description: "The ID of the attachment to retrieve",
    },
  },
  async run({ $ }) {
    // First, get thread details to extract attachment information
    const threadDetails = await this.zoho_desk.getThreadDetails({
      $,
      ticketId: this.ticketId,
      threadId: this.threadId,
      headers: {
        orgId: this.orgId,
      },
    });

    // Find the attachment in the thread details to get its name
    const attachment = threadDetails.attachments?.find(att => att.id === this.attachmentId);
    const attachmentName = attachment?.name || `attachment_${this.attachmentId}`;

    // Get the attachment content
    const response = await this.zoho_desk.makeRequest({
      $,
      path: `/tickets/${this.ticketId}/threads/${this.threadId}/attachments/${this.attachmentId}/content`,
      headers: {
        orgId: this.orgId,
      },
      params: {
        inline: true,
      },
      responseType: "arraybuffer", // Handle binary data properly
    });

    // Create the file path in /tmp directory
    const filePath = `/tmp/${attachmentName}`;

    // Write the attachment content to the file
    fs.writeFileSync(filePath, Buffer.from(response));

    $.export("$summary", `Successfully downloaded attachment ${attachmentName} from thread ${this.threadId} to ${filePath}`);
    
    return {
      filePath,
      fileName: attachmentName,
      fileSize: response.byteLength,
      attachmentId: this.attachmentId,
      threadId: this.threadId,
      ticketId: this.ticketId,
    };
  },
})

[HANSDEP]

@sergio-eliot-rodriguez <3 from Neople :)