Private message unread count 0 for normal user

[nishlashakya]

Description:

Steps to reproduce:

1. call /api/v1/subscriptions.get
2. response object has unread count 0 even if the channel has unread message

Expected behavior:

get the number of unread count from the channels

Actual behavior:

Server Setup Information:

• Version of Rocket.Chat Server:
  rocket chat iframe integration

[yksolanki9]

I wish to take up this issue. Please assign it to me

[nishlashakya]

thanks @yksolanki9

[AbhishekJamhoriya]

Hi, @nishlashakya is this issue still open if yes, can you please assign me this issue.

[nishlashakya]

I am not able to assign the issue. Can you please @dudanogueira ?

[nishlashakya]

@dudanogueira hi! when can we expect this fix?

[try-catch-stack]

Hey @nishlashakya
May I know what options are selected in the Unread count settings present in Administration > General .You can only change it if you have the admin rights of the server.

Because by default , it is set to user mentions only and hence the api will return unread count of only the messages in which you are mentioned. Changing it to All messages will return unread count of all messages.

[nishlashakya]

hello @try-catch-stack I have tried by updating Unread count of DIrect Message to All messages. I only get the correct unread count for admin users and for normal users the unread count is still 0 even it has many unread messages.

[Manan17]

Hi is this issue still open if yes, can you please assign me this issue.

[ankit-jha1210]

@nishlashakya can I work on this issue I might be able to fix this

[arunvigneshn]

Rocket chat version : 4.7.0

Hi @nishlashakya

This bug is the default configuration from the admin so only message count not getting updated for rooms, On changing the unread count setting from "User and Group mentions only" setting to "All" it works fine. And it works for both admin and normal users. it was also mentioned in the doc.

To change the settings
Administration -> General -> unread count drop down.
Change the "User and Group mentions only" to "All"

From docs -- link

[SKB231]

version no: Rocket Chat 6.0.0
Hi @nishlashakya
As @arunvigneshn said, I changed the setting from User and Group mentions only" to "All", for both "Unread count", and "Unread count for direct messages".
I tested it in my local environment and here is the response for "/api/v1/subscriptions.get", after having a test user send messages to 3 channel: 1 for private message, 1 for a group channel, 1 for another group channel, and it mentions the correct unread count for each.

{
    "update": [
        {
            "_id": "mYcceMFxrMKgxxx",
            ''''
            "**unread**": 2,
            "userMentions": 0,
            "groupMentions": 0,
            '''
        },
        {
            "_id": "kTSfc5MTYWtw8xxx",
            '''
            "**unread**": 3,
            "userMentions": 0,
            "groupMentions": 0,
            '''
        },
        {
            "_id": "5jsSkD8m2dTgxxx",
            '''
            "**unread**": 1,
            "userMentions": 0,
            '''
        }
    ],
    "remove": [],
    "success": true
} 

unread count for admin users and for normal users the unread count is still 0 even it has many unread messages.

It may be that the you were only checking it for one channel and not for another channel in the result.

[Gua00va]

Hey!! I want to work on this issue. I'm new here so I'm really excited to start contributing. Please assign it to me.

[Rartg]

Send a message to a subscribed channel, but do not read it.
Call the /api/v1/subscriptions.get endpoint to get the subscription information for the channel.
Check the response object for the number of unread messages for the channel.

It should hit that !

[mfaraazahmed]

Hey Is this Issue solved? If not can you please assign this issue to me?

[Abhishek1274]

Hi, @nishlashakya if the issue is not yet resolved, can you please assign me this issue to contribute?

[hugocostadev]

Guys, no need to ask for permission to fix the issue, feel free to work on it!
Just check if someone it's already raised a PR for that (should be linked in this issue).
Best of luck 🚀 👏

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[karthxk07]

I would like to work on this issue as my first, could I get it assigned to me please.

[coderboy-yash]

Hi, @nishlashakya is this issue still open I want to work on this issue.
Can you please assign this to me?

[SyedAbuBakerAli]

Hi, @nishlashakya is this issue still open I want to work on this issue.
Can you please assign this to me?

[BINDUVANI]

Can you please assign this to me ? i would love to work on it !

[lokesh-wagh]

I think this issue is resolved since the problem was with the configuration and not in the code

@nishlashakya @dudanogueira could you tell if this issue is still relevant and close it if it's not

[v-a14]

Is this issue still open ?

[1aastha3]

Is this issue still open?

[Jatingupta9120]

I would love to work upon the issue, please assign this issue to me @dudanogueira

[ujjwal-goel]

Is this issue still open if yes, can you please assign me this issue?

[MUDITJAINN]

Is this issue still open, if yes could you please assign it to me?

[nikkivaddepelli]

I would like to work on this issue. Can you please assign this to me?