[FIX] Onhold auto chat resume feature not working for email channel #26363
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KevLehman
approved these changes
Jul 26, 2022
ggazzo
added
stat: ready to merge
|
Skipping QA for this item since it can be tested together with #25789 |
Merged
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Proposed changes (including videos or screenshots)
Issue(s)
If an omnichannel chat is placed on hold & it receives a new message from the guest then the system should automatically resume this chat from on hold. However, for the email channel, the chat wasn't getting resumed automatically, which should be fixed by this PR
Steps to test or reproduce
Further comments