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Add option that allows to skip existing tickets #12

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bschmalhofer opened this issue Sep 19, 2024 · 0 comments
Open

Add option that allows to skip existing tickets #12

bschmalhofer opened this issue Sep 19, 2024 · 0 comments
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@bschmalhofer
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enhancement New feature or request
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11.0

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@bschmalhofer
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An use case for ImportExportTicket is the merging of different OTRS/OTOBO/Znunx/KIX installations. In an ideal world this would be done in one smooth process and everything will be fine. In the real world imports are repeated because the requirements are changed. A simple example would be that more years and queues should be included. When there are already imported tickets in the new import then at least two problems can arise:

  • The imported ticket was already updated and the new import should not overwrite the changed attributes
  • Articles would be added again, leading to duplicate articles in the target system

Both of these cases can be alleviated by not importing tickets that already exist in the target system.
@bschmalhofer bschmalhofer added the enhancement New feature or request label Sep 19, 2024
@bschmalhofer bschmalhofer added this to the 11.0 milestone Sep 19, 2024
@bschmalhofer bschmalhofer self-assigned this Sep 19, 2024
otobo-bot pushed a commit that referenced this issue Sep 21, 2024
@bschmalhofer
Issue #12: some tidying
9eb9334 
limit the scope of some variables
add some code comments
otobo-bot pushed a commit that referenced this issue Sep 21, 2024
@bschmalhofer
Issue #12: fiddle with the status
c1e05ef 
Make it clear wether we deal with tickets, articles or both.
Add a variable that indicates wether the current line is a line
that only contains an article.
otobo-bot pushed a commit that referenced this issue Sep 21, 2024
@bschmalhofer
Issue #12: do not import articles if the corresponding ticket was ski…
42038e2 
…pped

Usually there aren't any articles when AllowedOwnerInTarget is set. But one never
can be sure and at least on more import filter will be added soon.
otobo-bot pushed a commit that referenced this issue Sep 21, 2024
@bschmalhofer
Issue #12: add support for the SkipExistingTickets import filter
ebd7ea7 
From now on skipping means that an import filter has declined a change.

Tidying: use the variable $TicketUpdatedStatus in order to reduce the risk
of spelling errors
otobo-bot pushed a commit that referenced this issue Sep 21, 2024
@bschmalhofer
Merge branch 'issue-#12-skip_known_tickets'
334724a
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