Implemention of ACLs for Subject, Body and Attachment

[OlliW]

For further possibilities for the ticket creation with the CustomerTicketMessage (instead the CustomerTicketProcess) it is necessary to hidde or show the Subject, Body and Attachment Fields.

[svenoe]

A package which allows making those fields optional, and or hiding them without any ACL interactions already exists. Integrating ACLs for standard fields are an additional step which will have to be looked into.

I will think about how to make the package available.

[svenoe]

Hm...a mention in a discussion is not noted in the issue apparently - I have a question concerning article creation which I wrote in: #1020 (comment)

[OlliW]

Ok, do you have any progress on this point?

[svenoe]

I merged this into rel-10_1. We had some internal discussion on how to handle things, finally we decided to treat Subject, Body and Attachment together as "Article", this is where we are at. I kept the differentiation bewtween the three at some places however, to make it easier for packages to drop in here (actually maybe I should have also done that more in Core.AJAX.js).

In general we will (re)enable all other fields like Queue/Type/... because while some of them (the Queue e.g.) can be solved via Autoselect, this is not possible for all fields like SLA, or others. which are not mandatory for a ticket itself. Including them needs a little more work, though, as they have to be included in the convergence loops, as hiding them will delete their values.

[svenoe]

The above should probably be done in another issue, as it will probably not come directly with 10.1.