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Having a DB field in AgentTicketFreeText filled, will lead to a "Duplicated entry" error upon expanding the article box when AgentTicketFreeText###Note is set but not AgentTicketFreeText###NoteMandatory.
Having a DB field in AgentTicketFreeText filled, will lead to a "Duplicated entry" error upon expanding the article box when AgentTicketFreeText###Note is set but not AgentTicketFreeText###NoteMandatory.
This comes from
otobo/var/httpd/htdocs/js/Core.Agent.DynamicFieldDBSearch.js
Line 396 in 524db18
otobo/var/httpd/htdocs/js/Core.Agent.DynamicFieldDBSearch.js
Lines 135 to 137 in 524db18
Probably a good fix would be to restrict the initialization to fields within the opened widget.
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