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User 'otobo' has access denied to DB during or after running installer.pl #2056

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bschmalhofer opened this issue Dec 20, 2022 · 1 comment
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User 'otobo' has access denied to DB during or after running installer.pl #2056

bschmalhofer opened this issue Dec 20, 2022 · 1 comment
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@bschmalhofer
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bug Something isn't working as intended installation Concerning the installation of OTOBO
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OTOBO 10.1.6

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@bschmalhofer
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When running installer.pl the user 'otobo' is created in the database and the credentials are stored in the module file Kernel/Config.pm . But when running installer.pl we get an error "Access denied". This seems to indicate that Kernel/Config.pm is not reloaded after it has been writter to disk. After some fiddling @svenoe found out that this effect goes away after S3 support has been removed from bin/psgi-bin/otobo.psgi . The assumption is that loading Kernel::Config in otobo.psgi effects that on old version of Kernel::Config stays around, which does not have the correct credentials.
@bschmalhofer bschmalhofer added bug Something isn't working as intended installation Concerning the installation of OTOBO labels Dec 20, 2022
@bschmalhofer bschmalhofer added this to the OTOBO 10.1.6 milestone Dec 20, 2022
@bschmalhofer bschmalhofer self-assigned this Dec 20, 2022
bschmalhofer added a commit that referenced this issue Dec 20, 2022
@bschmalhofer
Issue #2056: make sure that Kernel::Config is not loaded
5d3e888 
in the initial process that spawns the workers.
Because it is not guaranteed that a changed file Kernel/Config.pm
forces a reload of Kernel::Config.
bschmalhofer added a commit that referenced this issue Dec 20, 2022
@bschmalhofer
Merge pull request #2057 from RotherOSS/issue-#2056-otobo_has_access_…
7387fb9 
…denied

Issue #2056: make sure that Kernel::Config is not loaded
@bschmalhofer
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For reactivating S3 support in bin/psgi-bin/otobo.psgi it should suffice to registerter Kernel/Config.pm before $S3Active is checked. Calling Kernel::System::ModuleRefresh::update_cache() should guarantee that $ModuleRefreshMiddleware does indeed reload a changed config when the middleware runs for the first time.

@bschmalhofer bschmalhofer mentioned this issue Dec 20, 2022
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@svenoe svenoe closed this as completed Dec 20, 2022
@bschmalhofer bschmalhofer mentioned this issue Dec 21, 2022
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bug Something isn't working as intended installation Concerning the installation of OTOBO
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OTOBO 10.1.6
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@bschmalhofer @svenoe