DF default values do not work for article fields in masks based on ActionCommon.

[svenoe]

Add a multiselect field with default value to AgentTicketNote and see that it is rendered empty (if empty value is given).

[stefanhaerter]

This bug also affects article dynamic fields in the FollowUp of CustomerTicketZoom.

[stefanhaerter]

Maybe also relevant: In the comparable place for handling the dynamic field values, AgentTicketPhone makes use of default values stored in the user preferences:

otobo/Kernel/Modules/AgentTicketPhone.pm

Lines 705 to 713 in 8866f83

	else {
	# get default value from dynamic field config (if any)
	$Value = $DynamicFieldConfig->{Config}->{DefaultValue} || '';
	# override the value from user preferences if is set
	if ( $UserPreferences{ 'UserDynamicField_' . $DynamicFieldConfig->{Name} } ) {
	$Value = $UserPreferences{ 'UserDynamicField_' . $DynamicFieldConfig->{Name} };
	}
	}

I didn't research this thoroughly, but at least AgentTicketActionCommon, CustomerTicketZoom and a few other masks do not use this UserPreference values. Perhaps this will be relevant if we re-introduce user-modifiable sysconfigs as referenced in #2539 (comment).

[stefanhaerter]

Closed with merging #2811