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Error Kilo-one happens all the time. #12

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gianlucaperin opened this issue May 2, 2022 · 21 comments
Open

Error Kilo-one happens all the time. #12

gianlucaperin opened this issue May 2, 2022 · 21 comments

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@gianlucaperin
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Kilo-one error is not rare as stated in the documentation. It happens every time I use the plugin. I have to restart the stream-deck program at least three times per day.
Stream deck version: 5.2.1
@SENTINELITE
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Hey, @gianlucaperin!

Sorry to hear that you're getting this error, far too many times.

Can you run through these debugging steps?

Can you confirm that the permissions is set up correctly, & that you have an active network connection, with no VPN/Adblocker running on device/on the internet router?

Would love to get to the bottom of this! Let me know if there's any questions or data! 😄

@gianlucaperin
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gianlucaperin commented May 4, 2022 via email

@SENTINELITE
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@gianlucaperin, I just double checked the links & they're working correctly. Can you please make sure you are accessing these via the GitHub Issue & not through your email?

Not sure why those links are using a "safelink...." url scheme, but that is indeed incorrect.

What video/StreamDeck Shortcut link are you mentioning?

Sorry for the confusion, & again, I hope we can figure this out together!

@gianlucaperin
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gianlucaperin commented May 4, 2022 via email

@SENTINELITE
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@gianlucaperin, I see what you were talking about! Thanks for pointing that out!

I cleaned up the documentation a while back, & the deeplinks broke. Sorry about that! 😓

Everything should be working now.

Just to be sure, what macOS version are you running?

@gianlucaperin
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gianlucaperin commented May 5, 2022 via email

@gianlucaperin
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gianlucaperin commented May 5, 2022 via email

@SENTINELITE
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@gianlucaperin It doesn't look like the log files got uploaded correctly. Can you try dragging & dropping them into the message area, inside a browser, from your Mac?

Thanks a ton!

@gianlucaperin
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gianlucaperin commented May 5, 2022 via email

@SENTINELITE
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@gianlucaperin I can not see them. It looks like you're still trying to attach them via email & it doesn't appear to be working... Not sure why, but can you give it a try in a browser, by visiting this link, & see if that helps?

@gianlucaperin
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-1651734378210.log
ConsoleLog.txt
Can you see them now?

@gianlucaperin
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gianlucaperin commented May 11, 2022 via email

@SENTINELITE
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Hey, @gianlucaperin!

I did get the logs! If it's not too much of a bother could you gather the Console.App log again, making sure you search for StreamDeck-Shortcuts? If not, that's okay. The log's just a tad noisy with other system info. 😄

Lastly, what keyboard layout/language are you set on? Skimming the logs, it appears to be some sort of language thing, perhaps.

Look forward to hearing back from you! 🎉

@themcclure
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My Kilo-One condition is different to this, so I can write it up in a new issue if you want - but for me it works great (thanks!) but after a few days it gives me that error and I have to restart the Stream Deck software.

@SENTINELITE
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Hey there, @themcclure!

First off, thanks for the kind words! 😄

Few follow up questions:
• Are you using a VPN/Adblocker/Firewall or similar?
• Does this happen after the computer wakes from sleep?

Next time this happens, can you run these two debugging logs for me?

That should surface the issue!

@themcclure
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My laptop goes to sleep every night, and so far I haven't noticed it spontaneously occur.
I'll keep a closer eye out.
Also, m1 macbook, for what it's worth.

Thanks again!

@gianlucaperin
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gianlucaperin commented Oct 11, 2022 via email

@ITDevTom
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Hello

I seem to be having this issue, I use pihole as an ad blocker, Appears to be fine when the ad blocking is disabled.
Obviously, the value of pihole outweighs this shortcut so may have to stop using it for now

@SENTINELITE
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SENTINELITE commented Apr 22, 2023 •
edited
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Hey, @ITDevTom!

I heard you loud & clear! V2 will allow for complete control over Sentry logging, as well as work-arounds for VPNs/Ad blockers, etc.

Sorry for the trouble & I appreciate you adding your voice to the issue. I understand where you're coming from, as I use a built in ad blocker myself.

With that being said, you can give the below a try & hopefully that does the trick for you! 😊

Under the ~/Library/Application Support/com.elgato.StreamDeck/Plugins/com.sentinelite.streamdeckshortcuts.sdPlugin/pi/main_pi.js file, you can comment out/delete the following:

Sentry.init({
	dsn: "https://e5b7ab3d23b04542818cc7bbd4a9dc0a@o1114114.ingest.sentry.io/6145162",
	release: RELEASE,
});

& CMD+F to find any other instances (There should be 4 more) of Sentry Sentry.captureException(error); logs.

Lastly, under the main_pi.html file, you'll need to comment/delete out the following:

	<script 
	src="https://browser.sentry-cdn.com/7.13.0/bundle.min.js"
	integrity="sha384-r+KUPXXgkLQFWmyqriU1/6I8hKYt0wW+3XTsbVK75r6hlPjAg8TNYgEdyCuq+41e"
	crossorigin="anonymous">
</script>

After doing all that, save the file & restart the StreamDeck software. That should let it function without fetching the dynamic library.

@RGPphotog
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I'm getting this exact error after shutting down yesterday. Log file is attached.
Something about a Swift web socket.

-1691673912930.log

@SENTINELITE
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Hey, @RGPphotog!

Could you join the Discord & give (early access) version 2 a try? The back-end data handling has changed, making it far more stable.

You'll need to snatch the StreamDeck-Shortcuts-Testers role. If you need anything else, feel free to ping me there!

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5 participants
@themcclure @gianlucaperin @SENTINELITE @ITDevTom @RGPphotog