Unable to launch a Zoom meeting from SEB

[mbaddar]

IMPORTANT
Please always consult the documentation first before creating a bug report!
https://safeexambrowser.org/windows/win_usermanual_en.html

Describe the Bug
I am trying to test out a live proctoring session via Zoom. I set the launch URL to an online zoom meeting, however SEB encounters an error and crashes: "An Unrecoverable error has occured! Please consult the log files for more information. SEB will now shut down ... "
Log file attached

Screenshots
If applicable, add screenshots to help explain your problem.
2022-11-01_09h08m22s_Runtime.log

Version Information

• OS: Windows 10 Home
• SEB-Version [e.g. SEB 3.4.0 (build 3.4.0.480)

Additional Context
Add any other context about the problem here.

[dbuechel]

According to the log you provided and as you already correctly stated, the client component seems to have crashed:

2022-11-01 09:08:31.898 [15] - ERROR: Client application has unexpectedly terminated with exit code -532462766!

Could you please also share the client log as well as any error entries in the "Application" event log of Windows (to be found in the Event Viewer system application under "Windows Logs")? We hopefully will be able to determine the exact reason of failure given the information in these logs.

[mbaddar]

I have attached the client log and found 2 errors at the application log (attached). Please let me know if you need more info
application_log.txt
2022-11-01_09h08m22s_Client.log

[dbuechel]

Excellent, thanks. Yes, it appears that this is indeed a bug which we'll need to fix, I think #480 might be caused by the same issue.

[dbuechel]

I have updated the browser engine and fixed the JavaScript issue in the meantime, could you please retest the issue with the latest beta build?

https://sebdev-let.ethz.ch/api/buildjobs/ceosh839aejf7sbf/artifacts/SEB_3.5.0.510_SetupBundle.exe

[mbaddar]

Thanks a lot for the update. I'll let you know how it goes in a couple of days

…

On Tue, Nov 29, 2022 at 3:06 PM Damian Büchel ***@***.***> wrote: I have updated the browser engine and fixed the JavaScript issue in the meantime, could you please retest the issue with the latest beta build? https://sebdev-let.ethz.ch/api/buildjobs/ceosh839aejf7sbf/artifacts/SEB_3.5.0.510_SetupBundle.exe — Reply to this email directly, view it on GitHub <#499 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ABK4FCAPHV4FWVLQ72M4OHLWKX5WZANCNFSM6AAAAAARTZLFNU> . You are receiving this because you authored the thread.Message ID: ***@***.***>

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[dbuechel]

Closed due to lack of feedback.