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Oct 22, 2025
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feat(idea): PulseAid — Real-Time Community Care Intelligence Network … #326

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48 changes: 48 additions & 0 deletions ...7bba109c/update/x_snc_hack4good_0_hack4good_proposal_333ede30c3f4f210873e7cec05013197.xml
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<x_snc_hack4good_0_hack4good_proposal action="INSERT_OR_UPDATE">
<focus_area>cure</focus_area>
<notes/>
<participation>yes</participation>
<potential_impact><![CDATA[<p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">PulseAid would transform how communities deliver care and support by bringing speed, visibility, and intelligence into every response.</p>
<ol><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Faster Response Time: By automating alerts and matching cases to nearby NGOs or volunteers, emergency assistance can be delivered up to 40% faster than manual coordination.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Smarter Collaboration: Connects multiple NGOs, hospitals, and volunteers on one platform, eliminating duplicate efforts and ensuring resources reach the right people.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> Data Driven Decisions: Real-time dashboards help organizations see where help is needed most, improving planning and funding allocation.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Improved Community Wellbeing: Early detection of crises and timely interventions reduce harm and save lives, building trust and resilience within vulnerable communities.</li></ol>
<p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">PulseAid shifts NGO response from reactive to proactive, making care predictable, coordinated, and measurable.</p>
<p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p>]]></potential_impact>
<problem_statement>Every day, communities face silent emergencies a sick child without access to care, an elderly person living alone, a volunteer group overwhelmed by requests for help.&#13;
Nonprofit organizations and social workers want to respond faster, but their efforts are often scattered across spreadsheets, phone calls, and disconnected systems.&#13;
This lack of coordination means that critical needs go unseen, resources overlap, and people in real distress wait too long for the help they deserve.&#13;
There’s an urgent need for a real-time intelligence system that can connect care providers, volunteers, and local communities in one network turning scattered data into actionable care when it matters most.</problem_statement>
<project_name>PulseAid — Real-Time Community Care Intelligence Network</project_name>
<solution_proposal><![CDATA[<h2><strong>How do you envision the ideal solution to this  problem?</strong></h2>
<p> </p>
<h3>Which ServiceNow products or capabilities would be used?</h3>
<p></p><p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">The ideal PulseAid solution would function as a unified crisis coordination and case management platform built on ServiceNow. It would bring together NGOs, healthcare responders, and volunteers into one connected ecosystem where information, alerts, and actions flow seamlessly.</p>
<ul><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">ServiceNow Case Management To automatically create and assign “care cases” whenever a community alert or emergency report is logged.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> Field Service Management (FSM) To deploy and track on-ground volunteers and resources in real time.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> Performance Analytics To measure response times, resource utilization, and impact metrics across multiple NGOs and regions.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Integration Hub  To connect external systems like SMS alerts, social platforms, and community apps for quick communication.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> AI Search &amp; Virtual Agent To help NGOs and citizens get instant answers, report emergencies, or find available support channels using natural language.</li></ul>
<p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">PulseAid would be built to ensure transparency, coordination, and accountability, turning ServiceNow into a social impact powerhouse that helps communities heal faster and stronger.</p>
<p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> </p>
<p> </p>
<hr style="border-top: 3px solid #bbb;" />
<h3>Are there any technical dependencies for the proposed solution?</h3>
<p></p><p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">ServiceNow Dependencies:</p>
<ul><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><em>Now Platform App Engine</em> for building the core PulseAid workflow and case management modules.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><em>ServiceNow Integration Hub</em> for connecting to external NGO and government systems through REST APIs.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><em>Flow Designer</em> for automating health case escalation, volunteer assignments, and response notifications.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"><em>Performance Analytics</em> for real-time health trend tracking and visualization.</li></ul>
<p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;"> External Dependencies:</p>
<ul><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">APIs from local and global health organizations (e.g., WHO, UNICEF) for verified outbreak and resource data.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Mobile or SMS gateway integration to reach field workers in remote areas with low internet access.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Cloud hosting and data storage for large-scale case tracking and analytics.</li></ul>
<p> </p>
<hr style="border-top: 3px solid #bbb;" />
<h3>What challenges would you foresee in implementing this idea?</h3>
<p></p><p style="margin: 0in 0in 8pt; line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Implementing <em>PulseAid</em> could face several challenges:</p>
<ul><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Data Accuracy and Verification: Ensuring that health and community reports submitted by volunteers or citizens are valid and not duplicated.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Integration Complexity: Connecting the system with multiple NGO and government data sources may require extensive API coordination and compliance checks.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Infrastructure Limitations: Some rural areas may lack reliable internet access, which can affect real-time data submission and communication.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">User Adoption: Encouraging NGOs and field workers to adopt and consistently use the system may require training and awareness campaigns.</li><li style="line-height: 107%; font-size: 11pt; font-family: Aptos, sans-serif;">Data Privacy and Security: Safeguarding sensitive health and community data while adhering to international data protection standards.</li></ul>]]></solution_proposal>
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