Mail script

Mail Scripts/Added a case/content

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+

Mail Scripts/Case details/Case details notification.js

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+(function runMailScript(current, email, email_action, event) {
+    var gr = new GlideRecord('sn_customerservice_case'); // Replace with case table name)
+    var caseLink = '<a href="' + current.getLink() + '" style="font-weight: bold;">' + current.number + '</a>'; // Creates a clickable link to the case record
+    var subject = 'Added to case ' + current.number; // Sets the subject with the current case number
+    email.setSubject(subject);
+
+    // Querying for the case record
+    gr.addQuery('sys_id', current.sys_id);
+    gr.query();
+
+    // Get the reference to the user 
+       var firstName = event.parm2; // Retrieve the first name from the event
+
+       // Ensure proper greeting format
+firstName = firstName ? firstName : "Team"; // Default to "Team" if no first name
+
+    // Top Banner
+    var banner =
+        '<div class="banner" style="background-color: #000000; color: white; padding-top: 0px; padding-left: 10px; text-align: left; border-bottom: 5px solid gold; border-radius: 5px;">' +
+        '<span style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">' +
+        // Creates a clickable logo. Insert a hover title and destination URL
+        '<a title="Hover title" href="https://www.designation.com">' + 
+        '<img src="imagename.png" width="168" height="56" />' + // Image name from System UI>Images table
+        '</a>' +
+        '</span>' +
+        '</div>';
+
+    var emailBody = banner;
+
+    // Body font style
+    emailBody +=
+        '<div style="font-family: Arial, sans-serif; font-size: 16px; color: black;">' +
+        '<p>Hello ' + firstName + ',<br><br>' +  
+        'You have been added to case ' + caseLink + '\'s watch list. Click the link to view the case details.</p>' +  
+
+        '<table style="width: 100%;">';
+
+    if (gr.next()) {
+        // Display description and location (replace with field names you want to display)
+        emailBody += '<tr>';
+        emailBody += '<td style="width: 120px; padding-left: 20px; padding-right: 0px; font-weight: bold; text-align: left;">Description:</td>'; // Replace "Description"
+        emailBody += '<td style="padding-left: 0px;">' + gr.description + '</td>'; // Replace "description"
+        emailBody += '</tr>';
+
+        emailBody += '<tr>';
+        emailBody += '<td style="width: 120px; padding-left: 20px; padding-right: 0px; font-weight: bold; text-align: left;">Location:</td>'; // Replace "Location"
+        emailBody += '<td style="padding-left: 0px;">' + gr.location.getDisplayValue() + '</td>'; // Replace "location"
+        emailBody += '</tr>';
+
+        // Query for attachments related to this case
+        var attachmentGr = new GlideRecord('sys_attachment');
+        attachmentGr.addQuery('table_sys_id', current.sys_id);
+        attachmentGr.query();
+
+        // Insert attachments from the case
+        if (attachmentGr.hasNext()) {
+            emailBody += '<tr>';
+            emailBody += '<td style="width: 120px; padding-left: 20px; padding-right: 0px; font-weight: bold; text-align: top; vertical-align: top;">Images:</td>'; 
+            emailBody += '<td style="padding-left: 0px;">';
+
+            while (attachmentGr.next()) {
+                var attachmentLink = gs.getProperty('glide.servlet.uri') + 'sys_attachment.do?sys_id=' + attachmentGr.sys_id;
+                var fileName = attachmentGr.file_name;
+
+                // Check if the file is an image
+                if (attachmentGr.content_type.startsWith('image/')) {
+                    emailBody += '<p style="margin-bottom: 10px;"><img src="' + attachmentLink + '" alt="' + fileName + '" style="max-width: 400px;"></p>';
+                } else {
+                    emailBody += '<p><a href="' + attachmentLink + '" target="_blank">' + fileName + '</a></p>';
+                }
+            }
+
+            emailBody += '</td>';
+            emailBody += '</tr>';
+
+        // If there are no attachments
+        } else {
+            emailBody += '<tr><td colspan="2" style="padding-left: 20px;"><b>No attachments found for this case.</b></td></tr>';
+        }
+
+    // If there are no details    
+    } else {
+        emailBody += '<tr><td colspan="2" style="padding-left: 10px;">No matching case details found.</td></tr>';
+    }
+
+    // Close the table
+    emailBody += '</table>';
+
+    // Closing the email body
+    emailBody += '<p>Best regards,<br>(name)</p>'; // Replace name
+    emailBody += '</div>';
+
+    // Bottom banner
+    var bottombanner =
+        '<div class="bottom-banner" style="' +
+        'background-color: #000000;' +
+        'height: 10px;' +
+        'border-top: 4px solid gold;' +
+        'border-radius: 5px;' +
+        'margin-top: 20px;' +
+        '"></div>';
+
+    // Add the bottom banner to the email body
+    emailBody += bottombanner;
+
+    // Print the email body
+    template.print(emailBody);
+
+})(current, email, email_action, event);
+

Mail Scripts/Case details/Readme.md

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+Scenario: You are wanting to send a notification that contains: a link to a case, case details such as description and location, and any attachments on the case. 
+
+Application: Create a mail script and set the name "Added to case" (replace with desired name). Create a notification, set the name, and table.
+
+When to send: 
+Choose the conditions.
+
+What it will contain: 
+"mail_script:added_to_case". // Mail_script:(replace with mail script name)