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Update official tracker warranty information
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ButterscotchV committed Jan 16, 2024
1 parent e634ae1 commit af26728
Showing 1 changed file with 3 additions and 3 deletions.
6 changes: 3 additions & 3 deletions BingusApi/faq_config.json
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},
{
"title": "Official Trackers - Blue Light of Death (BLOD)",
"answer": "Symptoms of this hardware issue that may occur on some of the **official** trackers include solid blue light (not blinking), suddenly stopped working, or suddenly stopped connecting to WiFi/SlimeVR server. Direct message Eiren with your order number, name, shipping address, and phone number for instructions on getting your replacement tracker(s).",
"answer": "Symptoms of this hardware issue that may occur on some of the **official** trackers include solid blue light (not blinking), suddenly stopped working, or suddenly stopped connecting to WiFi/SlimeVR server. To get a warranty replacement, fill out the form at https://slimevr.dev/support.",
"matched_questions": [
"solid blue light",
"tracker stopped working",
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},
{
"title": "Official Trackers - Broken/Missing Extension Cables",
"answer": "There are two ways of getting replacement cables for your **official** tracker sets: [SlimeVR Store](https://shop.slimevr.dev/) (You will be helping SlimeVR pay for shipping cost) or by direct messaging Eiren with your order number, name, shipping address, phone number, and SlimeVR tracker set name for a replacement under warranty.",
"answer": "To get warranty replacement cables for your **official** tracker set, fill out the form at https://slimevr.dev/support. Alternatively, extension cables are available on the [SlimeVR Store](https://shop.slimevr.dev/) (You will be helping SlimeVR pay for shipping costs).",
"matched_questions": [
"extension cable issue",
"extension cable broke",
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},
{
"title": "Official Trackers - Broken Tracker Case",
"answer": "There are two ways of getting replacement main case for your **official** tracker sets: [SlimeVR Store](https://shop.slimevr.dev/products/slimevr-main-case) (You will be helping SlimeVR pay for shipping cost) or by direct messaging Eiren with your order number, name, shipping address, phone number, and case type/color for a replacement under warranty. For replacement aux/extension tracker cases, contact Eiren. (They are not currently available from the SlimeVR Store)",
"answer": "To get a warranty replacement main or aux/extension case for your **official** tracker set, fill out the form at https://slimevr.dev/support. Alternatively, main tracker cases are available on the [SlimeVR Store](https://shop.slimevr.dev/products/slimevr-main-case) (You will be helping SlimeVR pay for shipping costs).",
"matched_questions": [
"how can I get a replacement tracker case?",
"case broke",
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