Your clients send their requests to a specified mailbox.
This script will collect the emails and add them as a ticket to specified projects.
This script is licensed under the BSD 3-Clause License.
First clone this repository:
git clone https://github.com/SolidCharity/taiga-email-tickets.git
cd taiga-email-tickets
You must copy the .env.sample file, and call it .env.
cp .env.sample .env
Then you edit the file and add the credentials for your IMAP folder, and for a Taiga user.
It is recommended that you create a specific user, eg. called TaigaEmail, and make this part of the projects you want to be served with this script.
The name before the @ character in the email address must be the name or slug of the project.
You can forward e-mails from multiple addresses to one single mailbox, and the recipient address will still send the tickets to separate projects.
For the setup of this script, follow these steps:
python3 -m venv .venv
. .venv/bin/activate
pip install -r requirements.txt
You must configure a cronjob for this script to be run regularly (every 2 minutes):
*/2 * * * * cd $HOME/taiga-email-tickets && ./.venv/bin/python3 import_tickets.py >/dev/null 2>&1
We are using python-taiga: https://python-taiga.readthedocs.io/en/latest/
See also the Taiga API: https://docs.taiga.io/api.html