Common Errors

This page contains common errors and ways to fix them.

Table of Contents

• Startup errors
  • Missing required enviroment variable
    • ecosystem.json
    • .env
  • Unknown SteamID input format
  • Access denied
  • Ratelimit exceeded
  • Could not get account limitations
• Other errors
  • Unexpected token in JSON
  • Reason: Failed to accept mobile confirmation.

Startup errors

Missing required environment variable

When updating your environmental variables, almost make sure you restart the bot with the --update-env option if you are using PM2. As explained here

ecosystem.json

You need to make sure your file is NOT called ecosystem.template.json. It needs to be ecosystem.json.

.env

Before trying to fix this error, you should enable viewing file extensions.
MAKE SURE THE FILE IS NOT CALLED config.env OR bot.env OR ANYTHING. JUST .env.
If your computer does not allow you to name it .env, simply call it .env. (with the extra .).

Unknown SteamID input format

In your .env or ecosystem.json, the ADMINS and KEEP options need to have valid SteamID64's in them. For example: 76561198144346135 is a valid SteamID64.
You can find this on SteamRep or on your Backpack.tf profile

Access denied

Your Steam account(s) needs to be unlimited. To make your Steam account(s) unlimited you need to add $5 or more to the Steam account(s) here (remember to be logged into the bot(s)' account). If you're using another currency than USD, you might need to add more than $5 due to conversion rates.

Ratelimit Exceeded

You have logged in too many times (possibly due to it crashing and restarting too often). Stop the bot for an hour and then start it again.

Could not get account limitations

As it says in the console with the message about the error, set SKIP_ACCOUNT_LIMITATIONS to true in your .env or ecosystem.json.

Other errors

Unexpected token in JSON

There are multiple cases where this may happen. If your error looks somewhat like this:
Then something went wrong with your polldata.json file. This is located in the tf2autobot/files/{your steamid}/ folder. Simply deleting it will fix the issue.

If this issue is not solved by deleting your polldata.json file, check your pricelist.json file for corruption. Making a regular backup of your pricelist.json file is always recommended.

If the error is bigger, and starts with

SyntaxError: Unexpected token o in JSON at position 1
    at JSON.parse (<anonymous>)
    at new Bot (C:\Users\Name\Desktop\Edited\dist\classes\Bot.js:74:72)

Or something similar, then you did not set your ALERTS properly in your .env or ecosystem.json.
It is supposed to look like ["trade"] or ["none"]. This error usually happens if you forget the [] brackets.

Reason Failed to accept mobile confirmation

The bot may produce this error when a user attempts to trade using the !buy or !sell commands.
This issue occurs when SDA is left open. Please close SDA.