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Alerts can define a case template to use when an Alert in converted into a case. This seems to be broken and the case template is not taken into account.
The text was updated successfully, but these errors were encountered:
nadouani
changed the title
Case templates not applied when converting an Alert to a Case
Case templates not applied when converting analert to a case
May 16, 2017
nadouani
changed the title
Case templates not applied when converting analert to a case
Case templates not applied when converting an alert to a case
May 16, 2017
Request Type
Bug
Work Environment
Problem Description
Alerts can define a case template to use when an Alert in converted into a case. This seems to be broken and the case template is not taken into account.
The text was updated successfully, but these errors were encountered: