Can't Install

[dasu88]

Describe the bug
Can't Install File Converter v2.0

To Reproduce
Steps to reproduce the behavior:

1. Just Install

[TA2DF]

Although there is a solution, I also confirm this:

If version 1.2.3 is not already installed on the system, version 2.0 cannot be installed and gives an installation error.

[zhanlan123]

msi install log

MSI (s) (3C:0C) [09:42:01:400]: Note: 1: 1722 2: InstallShell 3: D:\Program Files\File Converter\FileConverter.exe 4: --register-shell-extension "D:\Program Files\File Converter\FileConverterExtension.dll" 
MSI (s) (3C:0C) [09:42:01:401]: Note: 1: 2205 2:  3: Error 
MSI (s) (3C:0C) [09:42:01:401]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1722 
MSI (c) (58:68) [09:42:01:406]: Note: 1: 2205 2:  3: Error 
MSI (c) (58:68) [09:42:01:406]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 2863 
DEBUG: Error 2863:  The control ErrorIcon on dialog ErrorDlg needs the icon WixUI_Ico_Info in size 32x32, but that size is not available. Loading the first available size
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2863. The arguments are: ErrorDlg, ErrorIcon, WixUI_Ico_Info
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action InstallShell, location: D:\Program Files\File Converter\FileConverter.exe, command: --register-shell-extension "D:\Program Files\File Converter\FileConverterExtension.dll" 
MSI (s) (3C:0C) [09:44:45:373]: Note: 1: 2205 2:  3: Error 
MSI (s) (3C:0C) [09:44:45:373]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
MSI (s) (3C:0C) [09:44:45:373]: Product: File Converter -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action InstallShell, location: D:\Program Files\File Converter\FileConverter.exe, command: --register-shell-extension "D:\Program Files\File Converter\FileConverterExtension.dll" 

Action ended 9:44:45: InstallFinalize. Return value 3.

[dasu88]

Although there is a solution, I also confirm this:

If version 1.2.3 is not already installed on the system, version 2.0 cannot be installed and gives an installation error.

Indeed, I was able to upgrade from version 1.2.3 to 2.0, but it's a strange approach. Regardless, it's now working, and I really like this program. Thank you.

[TA2DF]

Indeed, I was able to upgrade from version 1.2.3 to 2.0, but it's a strange approach. ... Thank you.

You're welcome...

Since my English is not very good, the error/bug-report/confirmation I presented may have been perceived as like a rule/compulsion due to the incorrect sentence I made.

Actually I should have said it this way (I had a little help from Google translate this time) :)
"If version 1.2.3 isn't already installed on the system, version 2.0 cannot be installing and giving an installation error."

[Tichau]

Thanks a lot for the bug report, I'll look into it, it's not intended at all ^^

[xkonglong]

Although there is a solution, I also confirm this:虽然有一个解决方案，但我也确认了这一点：

If version 1.2.3 is not already installed on the system, version 2.0 cannot be installed and gives an installation error.如果系统上尚未安装版本 1.2.3，则无法安装版本 2.0 并出现安装错误。

but, I cannot install ver1.2.3 and 2.0

this error by ver1.2.3

[Tichau]

Hello, do you have any files in this folder: %localappdata%/FileConverter ? If so can you send them here?
Considering the logs of @zhanlan123, it seems that the installer failed during the registering of the Windows explorer extensions.
Do you have administrator priviledge on your computer ?

[xkonglong]

%localappdata%/FileConverter

Diagnostics-14h38m44s.zip

[Tichau]

Can you try this installer and send me the logs again please?
https://www.grosfichiers.com/GRHkS3wRNf7

[Autumn-one]

I have also encountered this error

[Tichau]

I pushed a version 2.0.1, can you tell me if it fixes the issue?

[dasu88]

I tested the direct installation of version 2.0.1 in a virtual environment, but still received a message that the installation was unsuccessful.

[xkonglong]

me too.

2024年3月11日 8:44:00
Diagnostics stored at path 'C:\Users\admin\AppData\Local\FileConverter\Diagnostics-8h44m0s'
File Converter v2.0.1 (64 bits)
Retrieve arguments...
Arg0: D:\MediaTools\File Converter\FileConverter.exe
Arg1: --register-shell-extension
Arg2: D:\MediaTools\File Converter\FileConverterExtension.dll

Load settings...

[xkonglong]

I type this command:

FileConverter.exe --register-shell-extension "D:\MediaTools\File Converter\FileConverterExtension.dll"

D:\MediaTools\File Converter>Diagnostics stored at path 'C:\Users\admin\AppData\Local\FileConverter\Diagnostics-9h7m56s'
File Converter v2.0.1 (64 bits)
Retrieve arguments...
Arg0: FileConverter.exe
Arg1: --register-shell-extension
Arg2: D:\MediaTools\File Converter\FileConverterExtension.dll

Load settings...

未经处理的异常: System.Exception: Can't retrieve file converter registry entry.
在 FileConverterExtension.PathHelpers.get_FileConverterRegistryKey()
在 FileConverterExtension.PathHelpers.get_FileConverterPath()
在 FileConverterExtension.PathHelpers.get_DefaultSettingsFilePath()
在 FileConverter.Services.SettingsService.Load()
在 FileConverter.Services.SettingsService..ctor()
--- 引发异常的上一位置中堆栈跟踪的末尾 ---
在 System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
在 Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitConstructor(ConstructorCallSite constructorCallSite, RuntimeResolverContext context)
在 Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor2.VisitCallSiteMain(ServiceCallSite callSite, TArgument argument) 在 Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.VisitRootCache(ServiceCallSite callSite, RuntimeResolverContext context) 在 Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteVisitor2.VisitCallSite(ServiceCallSite callSite, TArgument argument)
在 Microsoft.Extensions.DependencyInjection.ServiceLookup.CallSiteRuntimeResolver.Resolve(ServiceCallSite callSite, ServiceProviderEngineScope scope)
在 Microsoft.Extensions.DependencyInjection.ServiceProvider.CreateServiceAccessor(ServiceIdentifier serviceIdentifier)
在 System.Collections.Concurrent.ConcurrentDictionary2.GetOrAdd(TKey key, Func2 valueFactory)
在 Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(ServiceIdentifier serviceIdentifier, ServiceProviderEngineScope serviceProviderEngineScope)
在 Microsoft.Extensions.DependencyInjection.ServiceProvider.GetService(Type serviceType)
在 CommunityToolkit.Mvvm.DependencyInjection.Ioc.GetRequiredServiceT
在 FileConverter.Application.Initialize()
在 FileConverter.Application.OnStartup(StartupEventArgs e)
在 System.Windows.Application.<.ctor>b__1_0(Object unused)
在 System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
在 System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
在 System.Windows.Threading.DispatcherOperation.InvokeImpl()
在 MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj)
在 System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
在 System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
在 System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
在 MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
在 System.Windows.Threading.DispatcherOperation.Invoke()
在 System.Windows.Threading.Dispatcher.ProcessQueue()
在 System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
在 MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
在 MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
在 System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
在 System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
在 System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
在 MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)
在 MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)
在 System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)
在 System.Windows.Application.RunDispatcher(Object ignore)
在 System.Windows.Application.RunInternal(Window window)
在 FileConverter.Application.Main()

[digitalcoyote]

I've got the .msi installer running on chocolatey's test environment and it's currently failing with 2.0.1. I'll try to get an install log and attach it here if that will help.

[xkonglong]

In CMD:

FileConverter.exe

D:\MediaTools\File Converter>Diagnostics stored at path 'C:\Users\admin\AppData\Local\FileConverter\Diagnostics-9h14m48s'
File Converter v2.0.1 (64 bits)
Retrieve arguments...
Arg0: FileConverter.exe

Show page Help.

if with parameter:

FileConverter.exe --version

D:\MediaTools\File Converter>Diagnostics stored at path 'C:\Users\admin\AppData\Local\FileConverter\Diagnostics-9h16m11s'
File Converter v2.0.1 (64 bits)
Retrieve arguments...
Arg0: FileConverter.exe
Arg1: --version

Load settings...

未经处理的异常: System.Exception: Can't retrieve file converter registry entry.
在 FileConverterExtension.PathHelpers.get_FileConverterRegistryKey()
在 FileConverterExtension.PathHelpers.get_FileConverterPath()
在 FileConverterExtension.PathHelpers.get_DefaultSettingsFilePath()
在 FileConverter.Services.SettingsService.Load()
在 FileConverter.Services.SettingsService..ctor()
.....

[Toei79]

how you do administrator with msi files?

[Toei79]

win 11 x64 , able to run installing the old version then new one.

[Tichau]

Hello, thanks for your report!
In your logs I can see that the Windows registry has not been set up correctly during the install, this is why the end of the installer failed (during the extension registering). I tried a fix, can you tell me if it works with this version : FixTestVersion ?

[FabianLoRs]

File Convert 2.0.1 and:

[FabianLoRs]

Hello, thanks for your report! In your logs I can see that the Windows registry has not been set up correctly during the install, this is why the end of the installer failed (during the extension registering). I tried a fix, can you tell me if it works with this version : FixTestVersion ?

That works, thank you.

[digitalcoyote]

@Tichau that FixTestVersion seems to work in my test environment as well.

[Tichau]

Fixed in version 2.0.2

[xkonglong]

v2.0.2 is OK !

Great software !

[SiliconeEntity]

This is still happening to me with this version