lib_services_40.aiml

<?xml version="1.0" encoding="ISO-8859-1"?>
<aiml version="1.0">
<!--This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.-->
<!-- -->
<!-- This file has the following topics: -->
<!-- Library Services -->
<!-- -->

<!-- RCS -->

<category><pattern>HOW DO I SCHEDULE AN RCS APPOINTMENT</pattern>
<template><a href=" http://www.lib.uci.edu/request-research-consultation" target="_blank">RCS appointments</a> can be scheduled via the RCS form.  Select one 
of the appointment type options (online or in-person) and then follow the prompts for submitting your request.</template></category>
	<category><pattern>* HOW DO I SCHEDULE AN RCS APPOINTMENT</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>HOW DO I SCHEDULE AN RCS APPOINTMENT *</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>* HOW DO I SCHEDULE AN RCS APPOINTMENT *</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>I WANT TO SCHEDULE AN RCS APPOINTMENT</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>* I WANT TO SCHEDULE AN RCS APPOINTMENT</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>I WANT TO SCHEDULE AN RCS APPOINTMENT *</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>* I WANT TO SCHEDULE AN RCS APPOINTMENT *</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>I WANT TO SCHEDULE RCS</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>* I WANT TO SCHEDULE RCS</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>I WANT TO SCHEDULE RCS *</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>* I WANT TO SCHEDULE RCS *</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>* RESEARCH CONSULTATION SERVICE</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>BOOK A LIBRARIAN</pattern>
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	<category><pattern>ONE ON ONE</pattern> 
	<template><srai>HOW DO I SCHEDULE AN RCS APPOINTMENT</srai></template></category>
	
<category><pattern>RCS NOW</pattern>
<template><a href=" http://www.lib.uci.edu/request-research-consultation" target="_blank">RCSNow</a> can be scheduled via the RCS form.  Select the appointment 
type: in-person. Then the scheduling option: select from pre-set appointment times.</template></category>
	<category><pattern>* RCS NOW</pattern>
	<template><srai>RCS NOW</srai></template></category>
	<category><pattern>RCS NOW *</pattern>
	<template><srai>RCS NOW</srai></template></category>
	<category><pattern>* RCS NOW *</pattern>
	<template><srai>RCS NOW</srai></template></category>
	<category><pattern>RCSNOW</pattern>
	<template><srai>RCS NOW</srai></template></category>
	<category><pattern>* RCSNOW</pattern>
	<template><srai>RCS NOW</srai></template></category>
	<category><pattern>RCSNOW *</pattern>
	<template><srai>RCS NOW</srai></template></category>
	<category><pattern>* RCSNOW *</pattern>
	<template><srai>RCS NOW</srai></template></category>

<category><pattern>MAKE AN APPOINTMENT WITH A LIBRARIAN</pattern>
<template>Appointments with a librarian can be scheduled via the <a href=" http://www.lib.uci.edu/request-research-consultation" target="_blank">RCS form</a>.</template></category>
	<category><pattern>* MAKE AN APPOINTMENT WITH A LIBRARIAN</pattern>
	<template><srai>MAKE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>MAKE AN APPOINTMENT WITH A LIBRARIAN *</pattern>
	<template><srai>MAKE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* MAKE AN APPOINTMENT WITH A LIBRARIAN *</pattern>
	<template><srai>MAKE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>HOW DO I SCHEDULE AN APPOINTMENT WITH A LIBRARIAN</pattern>
	<template><srai>MAKE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* HOW DO I SCHEDULE AN APPOINTMENT WITH A LIBRARIAN</pattern>
	<template><srai>MAKE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>HOW DO I SCHEDULE AN APPOINTMENT WITH A LIBRARIAN *</pattern>
	<template><srai>MAKE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* HOW DO I SCHEDULE AN APPOINTMENT WITH A LIBRARIAN *</pattern>
	<template><srai>MAKE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>

<category><pattern>LINK TO SCHEDULE AN APPOINTMENT</pattern>
<template>The link to schedule a RCS appointment is <a href=" http://www.lib.uci.edu/request-research-consultation" target="_blank">http://www.lib.uci.edu/request-research-consultation</a>.</template></category>
	<category><pattern>* LINK TO SCHEDULE AN APPOINTMENT</pattern>
	<template><srai>LINK TO SCHEDULE AN APPOINTMENT</srai></template></category>
	<category><pattern>LINK TO SCHEDULE AN APPOINTMENT *</pattern>
	<template><srai>LINK TO SCHEDULE AN APPOINTMENT</srai></template></category>
	<category><pattern>* LINK TO SCHEDULE AN APPOINTMENT *</pattern>
	<template><srai>LINK TO SCHEDULE AN APPOINTMENT</srai></template></category>

<category><pattern>HELP ME DO RESEARCH</pattern>
<template>I can help you look up books or point you to databases but if you need in-depth research help you should <a href=" 	http://www.lib.uci.edu/ask-librarian-reference-services" target="_blank">Ask a Librarian</a>.</template></category>
	<category><pattern>HELP WITH RESEARCH</pattern>
	<template><srai>HELP ME DO RESEARCH</srai></template></category>
	<category><pattern>GET RESEARCH ASSISTANCE</pattern>
	<template><srai>HELP ME DO RESEARCH</srai></template></category>
	<category><pattern>CAN YOU HELP ME CONDUCT RESEARCH</pattern>
	<template><srai>HELP ME DO RESEARCH</srai></template></category>
	<category><pattern>* I NEED HELP RESEARCHING</pattern>
	<template><srai>HELP ME DO RESEARCH</srai></template></category>
	<category><pattern>* I NEED HELP RESEARCHING *</pattern>
	<template><srai>HELP ME DO RESEARCH</srai></template></category>
	<category><pattern>I NEED HELP FINDING STATISTICS</pattern>
	<template><srai>HELP ME DO RESEARCH</srai></template></category>
	
<category><pattern>HELP WITH RCS</pattern>
<template>What kind of help do you need?</template></category>

<category><pattern>CANCEL MY APPOINTMENT WITH A LIBRARIAN</pattern>
<template>Please call the Langson Library reference desk (Ask Us) at 949-824-4976 to cancel your research consultation.</template></category>
	<category><pattern>* CANCEL MY APPOINTMENT WITH A LIBRARIAN</pattern>
	<template><srai>CANCEL MY APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>CANCEL MY APPOINTMENT WITH A LIBRARIAN *</pattern>
	<template><srai>CANCEL MY APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* CANCEL MY APPOINTMENT WITH A LIBRARIAN *</pattern>
	<template><srai>CANCEL MY APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>CANCEL MY RESEARCH CONSULTATION APPOINTMENT</pattern>
	<template><srai>CANCEL MY APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* CANCEL MY RESEARCH CONSULTATION APPOINTMENT</pattern>
	<template><srai>CANCEL MY APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>CANCEL MY RESEARCH CONSULTATION APPOINTMENT *</pattern>
	<template><srai>CANCEL MY APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* CANCEL MY RESEARCH CONSULTATION APPOINTMENT *</pattern>
	<template><srai>CANCEL MY APPOINTMENT WITH A LIBRARIAN</srai></template></category>

<category><pattern>I HAVE AN APPOINTMENT WITH A LIBRARIAN</pattern>
<template>Is your research consultation located at Ayala or Langson?</template></category>
	<category><pattern>* I HAVE AN APPOINTMENT WITH A LIBRARIAN</pattern>
	<template><srai>I HAVE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>I HAVE AN APPOINTMENT WITH A LIBRARIAN *</pattern>
	<template><srai>I HAVE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* I HAVE AN APPOINTMENT WITH A LIBRARIAN *</pattern>
	<template><srai>I HAVE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>WHERE DO I GO TO MEET THE LIBRARIAN</pattern>
	<template><srai>I HAVE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* WHERE DO I GO TO MEET THE LIBRARIAN</pattern>
	<template><srai>I HAVE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>WHERE DO I GO TO MEET THE LIBRARIAN *</pattern>
	<template><srai>I HAVE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	<category><pattern>* WHERE DO I GO TO MEET THE LIBRARIAN *</pattern>
	<template><srai>I HAVE AN APPOINTMENT WITH A LIBRARIAN</srai></template></category>
	
<category><pattern>HOW DO I TALK TO A LIBRARIAN</pattern>
<template>The easiest way to speak to a librarian is to visit the Langson Library Reference (Ask Us) Desk or call them at (949) 824-4976!</template></category>
	<category><pattern>* HOW DO I TALK TO A LIBRARIAN</pattern>
	<template><srai>HOW DO I TALK TO A LIBRARIAN</srai></template></category>
	<category><pattern>HOW DO I TALK TO A LIBRARIAN *</pattern>
	<template><srai>HOW DO I TALK TO A LIBRARIAN</srai></template></category>
	<category><pattern>* HOW DO I TALK TO A LIBRARIAN *</pattern>
	<template><srai>HOW DO I TALK TO A LIBRARIAN</srai></template></category>
	<category><pattern>* CALL A LIBRARIAN</pattern>
	<template><srai>HOW DO I TALK TO A LIBRARIAN</srai></template></category>
		
<category><pattern>AYALA</pattern>
<that>Is your research consultation located at Ayala or Langson_</that>
<template>Ayala research consultations meet at the reference (Ask Us) desk that is located up the stairs and then go through the glass doors straight in front of you.</template></category>
	
<category><pattern>LANGSON</pattern>
<that>Is your research consultation located at Ayala or Langson_</that>
<template>Langson research consultations meet at the reference(Ask us) desk, it is located on the main (entry) floor of the library.</template></category>
		
		
<!-- VPN -->

<category><pattern>WHAT IS VPN</pattern>
<template>VPN stands for Virtual Private Network. In order to use library resources you must be "authenticated" (recognized as a valid user) by the UCI campus network.</template></category> 
	<category><pattern>WHAT IS THE VPN</pattern>
	<template><srai>WHAT IS VPN</srai></template></category>
	<category><pattern>WHEN DOING RESEARCH FROM HOME I NEED TO BE *</pattern>
	<template><srai>WHAT IS VPN</srai></template></category>
	<category><pattern>AUTHORIZED TO USE</pattern>
	<template><srai>WHAT IS VPN</srai></template></category>
	<category><pattern>* ACCESS ALL LIBRARIES ONLINE RESOURCES</pattern>
	<template><srai>WHAT IS VPN</srai></template></category>
	<category><pattern>* ACCESS TO THE DATABASES FROM HOME *</pattern>
	<template><srai>WHAT IS VPN</srai></template></category>
	<category><pattern>* ACCESS THE DATABASES FROM HOME *</pattern>
	<template><srai>WHAT IS VPN</srai></template></category>

	<category><pattern>HOW DO I USE IT</pattern>
	<that>In order to use library resources you must be authenticated recognized as a valid user by the UCI campus network_</that>
	<template>Take a look at this <a href=" http://www.oit.uci.edu/vpn/" target="_blank">OIT page</a> for more information on how to use the VPN.</template></category>
	<category><pattern>HOW DO I ACCESS * DATABASE FROM HOME</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>HOW DO I ACCESS * DATABASES FROM HOME</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>* ACCESS * DATABASE FROM HOME</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>* ACCESS * DATABASES FROM HOME</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>* LOG INTO A DATABASE</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>LOGIN TO EBSCOHOST</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>* LOGGING IN</pattern> 
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>OFF CAMPUS</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>* ONLINE RESOURCE</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>* DOWNLOAD ELECTRONIC BOOKS</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>
	<category><pattern>_ FROM OFF CAMPUS</pattern>
	<template><srai>HOW DO I USE IT</srai></template></category>

<category><pattern>WHO CAN USE CONNECT FROM OFF CAMPUS</pattern>	
<template>Remote access to the UCI Libraries' licensed online resources is available to current UC Irvine students, faculty and staff.</template></category>	

<category><pattern>HOW DO I DOWNLOAD THE VPN</pattern>
<template>The <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a> page has a tutorial on how to download the VPN!</template></category>

<category><pattern>I NEED REMOTE ACCESS</pattern>
<template>Remote access to the UCI Libraries' licensed online resources is available to current UC Irvine students, faculty and staff.</template></category>	

<category><pattern>WHAT IS BETTER WEBVPN OR SOFTWARE VPN</pattern>
<template>ANTswers doesn't like to judge, you really can't go wrong whatever you choose.  The software VPN requires installation but works with all our resources the web VPN is 
easier to use but it doesn't work with all databases. See <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a> for more information.</template></category>

<category><pattern>HOW DO I LOG ON FROM OFF CAMPUS</pattern>
<template>Information on how to log on from off campus is available here: <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a>.</template></category>
	<category><pattern>* HOW DO I LOG ON FROM OFF CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I LOG ON FROM OFF CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I LOG ON FROM OFF CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I CONNECT FROM OFF CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I CONNECT FROM OFF CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I CONNECT FROM OFF CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I CONNECT FROM OFF CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I LOG IN TO A LIBRARY DATABASE</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>LOG IN</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* REMOTE ACCESS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I VPN</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* VPN</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOG IN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* USERNAME AND PASSWORD</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* USER NAMES AND PASSWORDS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOGIN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOGON *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>FULL TUNNEL</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* FULL TUNNEL</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>FULL TUNNEL *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* FULL TUNNEL *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>FULLTUNNEL</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* FULLTUNNEL</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>FULLTUNNEL *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* FULLTUNNEL *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>FULL-TUNNEL</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* FULL-TUNNEL</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>FULL-TUNNEL *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* FULL-TUNNEL *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* ACCESS THE * COLLECTION FROM HOME</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* ACCESS THE DATABASE WHEN I AM NOT ON CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>	
	<category><pattern>* LOG INTO A DATABASE</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOG IN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>LOG*IN</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOG*IN</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>LOG*IN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOG*IN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* PASSWORDS *</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>SIGN IN</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* SIGN IN</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>SIGN IN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* SIGN IN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOG IN INTO THE DATABASE</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>WHAT IS THE LOGIN FOR *</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I LOG ONTO CISCO</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I * CISCO</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I LOG ONTO CISCO</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I * CISCO</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I LOG ONTO CISCO *</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I * CISCO *</pattern> 
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>REMOTE ACCESS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* CONNECT REMOTELY</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* REMOTE CONNECTION</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>CONNECTION FROM * CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>VPN CONNECTION</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>OFF CAMPUS LOG IN</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOG INTO</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOG INTO THESE UCI DATABASES</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>WHAT ID AND PASSWORD SHOULD I USE TO LOG INTO EBSCOHOST</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>WHAT ID AND PASSWORD * TO LOG INTO EBSCOHOST</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO WE LOG IN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW TO LOG IN ON	</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* UNABLE TO LOGIN *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>WHY AM I RESTRICTED</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* IS RESTRICTED</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>I CANNOT ACCESS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* LOG INTO *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* PROGRAM TO BE ABLE TO ACCESS SOURCES FROM HOME *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* PROGRAM TO BE ABLE TO ACCESS SOURCES FROM HOME</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* PROGRAM * TO ACCESS SOURCES FROM HOME *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* PROGRAM TO ACCESS SOURCES FROM HOME *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* PROGRAM TO ACCESS SOURCES FROM HOME</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I ACCESS LIBRARY CONTENT FROM OFF SITE *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I ACCESS LIBRARY CONTENT FROM OFF SITE</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I ACCESS LIBRARY CONTENT FROM OFF SITE *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I ACCESS LIBRARY CONTENT FROM OFF SITE</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW * I ACCESS LIBRARY CONTENT FROM OFF SITE</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I ACCESS LIBRARY CONTENT FROM OFFSITE</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW CAN I CONNECT TO LIBRARY RESOURCES OUTSIDE CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW CAN I CONNECT TO LIBRARY RESOURCES OUTSIDE CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW CAN I CONNECT TO LIBRARY RESOURCES OUTSIDE CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW CAN I CONNECT TO LIBRARY RESOURCES OUTSIDE CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW * I CONNECT TO LIBRARY RESOURCES OUTSIDE CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I ACCESS * OUTSIDE CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I ACCESS * OUTSIDE CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I ACCESS * OUTSIDE CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I ACCESS * OUTSIDE CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I ACCESS * AWAY FROM THE UCI CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* HOW DO I ACCESS * AWAY FROM THE UCI CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I ACCESS * AWAY FROM THE UCI CAMPUS *</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I ACCESS * AWAY FROM THE UCI CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW * I ACCESS * AWAY FROM THE UCI CAMPUS</pattern>
	<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>
	
<category><pattern>* LOG INTO THE VPN AGENT</pattern> 
<template>The OIT VPN page at http://www.oit.uci.edu/vpn/ has information on how to configure and log into the software VPN for Windows, Mac, and Linux.</template></category>	
	
<category><pattern>HOW DO I LOG INTO VPN</pattern>
<template>Information on how to log into the VPN is available here: <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a>.</template></category>
	<category><pattern>* HOW DO I LOG INTO VPN</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>HOW DO I LOG INTO VPN *</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>* HOW DO I LOG INTO VPN *</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>VPN</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>VPN</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>VPN</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>VPN</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>HOW DO I GET A VPN</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>I cannot connect to the Databases</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>HOW DO I LOG ONTO EBSCO HOST</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>* UCI ID NOT WORK ON ACADEMIC SEARCH COMPLETE</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>HOW DO I LOG IN TO *</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>LOG INTO A DATABASE</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>* LOG INTO A DATABASE</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>LOG INTO A DATABASE *</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>* LOG INTO A DATABASE *</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>* CANNOT I LOG IN *</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>* ACCESS THE DATABASES FROM HOME</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>* ACCESS DATABASES FROM HOME</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	<category><pattern>* SIGN INTO EBSCOHOST</pattern>
	<template><srai>HOW DO I LOG INTO VPN</srai></template></category>
	
<category><pattern>I CANNOT LOG IN TO A DATABASE</pattern>
<template>Are you currently located on or off campus?</template></category>
	<category><pattern>* I CANNOT LOG IN TO A DATABASE</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>I CANNOT LOG IN TO A DATABASE *</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>* I CANNOT LOG IN TO A DATABASE *</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>I CANNOT LOG INTO *</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>HOW DO I CONNECT TO A DATABASE</pattern> 
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>HOW DO I UNLOCK JSTOR ACCESS</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>* PASSWORD TO USE EBSCOHOST</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>* ACCESS A ONLINE BOOK</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>* ACCESS AN ONLINE BOOK</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>ACCESS ONLINE BOOK</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>I CANNOT SIGN IN ONLINE</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>
	<category><pattern>UCI ID NOT WORKING ONLINE</pattern>
	<template><srai>I CANNOT LOG IN TO A DATABASE</srai></template></category>	
	
		<category><pattern>ON CAMPUS</pattern>
		<that>Are you currently located on or off campus_</that>
		<template>It is possible that there is an issue with the database/resource, contact the Ask Us Desk at 949-824-4976 for further help.</template></category>

		<category><pattern>ON</pattern>
		<that>Are you currently located on or off campus_</that>
		<template>It is possible that there is an issue with the database/resource, contact the Ask Us Desk at 949-824-4976 for further help.</template></category>

		<category><pattern>OFF CAMPUS</pattern>
		<that>Are you currently located on or off campus_</that>
		<template>Have you logged into Connect from off-campus?</template></category>
		
		<category><pattern>OFF</pattern>
		<that>Are you currently located on or off campus_</that>
		<template>Have you logged into Connect from off-campus?</template></category>

		<category><pattern>YES</pattern>
		<that>Have you logged into Connect from off campus_</that>
		<template>It is possible that there is an issue with the database/resource, contact the Ask Us Desk at 949-824-4976 for further help.</template></category>

		<category><pattern>NO</pattern>
		<that>Have you logged into Connect from off campus_</that>
		<template>Go ahead and log in at <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a>.  If you are still having issues 
		please contact the Ask Us Desk at 949-824-4976 for further help.</template></category>

<category><pattern>UNABLE TO CONNECT</pattern>
<template>Are you using your UCINetID and password? Please answer Yes or No.</template></category>
	<category><pattern>* LOGIN NOT WORKING</pattern>
	<template><srai>UNABLE TO CONNECT</srai></template></category>
	<category><pattern>I AM UNABLE TO CONNECT FROM OFF*CAMPUS*</pattern>
	<template><srai>UNABLE TO CONNECT</srai></template></category>

	<category><pattern>YES</pattern>
	<that>Are you using your UCINetID and password_</that>
	<template>There might be an issue with your UCINetID or password. For further assistance, call OIT at (949) 824-2222.</template></category>

	<category><pattern>NO</pattern>
	<that>Are you using your UCINetID and password_</that>
	<template>Try your UCINetID and password to login. If you are still having trouble contact the Ask Us Desk at 949-824-4976 for further help.</template></category>

<category><pattern>* DATABASES * VPN *</pattern>
<template>The <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a> page has the list of resources that do not work with the web VPN. The software VPN works will all our databases.</template></category>

<category><pattern>DATABASES ARE ASKING FOR A LOGIN</pattern>
<template>If you have already logged into the VPN please contact OIT at 949-824-2222.  If you have not logged in yet, please visit the <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a> page.</template></category>
	<category><pattern>I cannot seem to be able to geth through to them</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>* DATABASES ARE ASKING FOR A LOGIN</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>DATABASES ARE ASKING FOR A LOGIN *</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>I AM NOT ABLE TO SIGN INTO PROQUEST FOR PSYCHINFO *</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>* ALREADY CONNECTED TO THE VPN *</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>* TROUBLE CONNECTING TO THE LIBRARY USING MY UCI ID</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>* DATABASES WHICH REQUIRE A LOG IN</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>* IT IS NOT LETTING ME IN</pattern> 
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>* IT STILL REQUIRES ME TO LOGIN</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	<category><pattern>* VPN CLIENT INSTALLED ON MY LAPTOP *</pattern>
	<template><srai>DATABASES ARE ASKING FOR A LOGIN</srai></template></category>
	
<category><pattern>AUTHENTICATION ERROR CODE 101</pattern>	
<template>Please contact OIT at 949-824-2222.</template></category>

<category><pattern>USERNAME AND PASSWORD</pattern>
<template>If you are being asked to provide a username and password for one of our online resources, first login via <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a> and then navigate back to the online resource.</template></category>
	<category><pattern>* USERNAME AND PASSWORD</pattern>
	<template><srai>USERNAME AND PASSWORD</srai></template></category>
	<category><pattern>USERNAME AND PASSWORD *</pattern>
	<template><srai>USERNAME AND PASSWORD</srai></template></category>
	<category><pattern>* USERNAME AND PASSWORD *</pattern>
	<template><srai>USERNAME AND PASSWORD</srai></template></category>
	
<category><pattern>HOW DO I ACCESS THE RESEARCH DATABASES</pattern>
<template>Research databases can be found via <a href=" http://antpac.lib.uci.edu/" target="_blank">ANTPAC</a>. If you are off campus login via <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a> and then navigate back to the online resource.</template></category>


<!-- Interlibrary loan -->


<category><pattern>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</pattern>
<template>Books can be borrowed from other libraries through a service called Interlibrary Loan (ILL). First check to see if the UC Irvine Libraries has the item using 
<a href=" http://antpac.lib.uci.edu/" target="_blank">ANTPAC</a> prior to <a href=" http://ucelinks.cdlib.org:8888/citation/sfx_local" target="_blank">making a request</a>.</template></category>
	<category><pattern>* CAN I BORROW A BOOK FROM ANOTHER LIBRARY</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>CAN I BORROW A BOOK FROM ANOTHER LIBRARY *</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* CAN I BORROW A BOOK FROM ANOTHER LIBRARY *</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>HOW CAN I GET A BOOK NOT AT UCI</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>HOW DO I GET A BOOK AT UCLA</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>HOW DO I REQUEST A BOOK THAT UCLA OWNS</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>HOW DO I REQUEST A BOOK FROM ANOTHER SCHOOL</pattern>	
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>HOW TO INTERLIBRARY LOAN</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>REQUEST A BOOK</pattern> 
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>REQUEST A BOOK</pattern> 
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>REQUEST NEW BOOK</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* REQUEST A BOOK *</pattern> 
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>BORROW BOOK FROM ANOTHER LIBRARY	</pattern> 
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>BORROW BOOK FROM OUTSIDE LIBRARY</pattern> 
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* BORROW A BOOK FROM ANOTHER LIBRARY</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* REQUEST A BOOK</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>REQUESTS</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>LOANS FROM NON*UC LIBRARIES</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* ACCESS BOOKS FROM ANOTHER UC CAMPUS</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* I WANT TO BORROW A BOOK VIA ILL *</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* I WANT TO BORROW A BOOK VIA ILL</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>I WANT TO BORROW A BOOK VIA ILL *</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>I WANT TO BORROW A BOOK VIA ILL</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* I WANT TO BORROW A BOOK VIA INTERLIBRARY LOAN *</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* I WANT TO BORROW A BOOK VIA INTERLIBRARY LOAN</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>I WANT TO BORROW A BOOK VIA INTERLIBRARY LOAN *</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>I WANT TO BORROW A BOOK VIA INTERLIBRARY LOAN</pattern>
	<template><srai>CAN I BORROW A BOOK FROM ANOTHER LIBRARY</srai></template></category>
	
<category><pattern>DEPARTMENT QUESTION</pattern>
<template>You can use your program, department, or school.</template></category>
	<category><pattern>* DEPARTMENT QUESTION ON THE INTERLIBRARY LOAN</pattern>
	<template><srai>DEPARTMENT QUESTION</srai></template></category>
	<category><pattern>* ASKS FOR MY DEPARTMENT</pattern> 
	<template><srai>DEPARTMENT QUESTION</srai></template></category>
	<category><pattern>WHAT DO I PUT FOR DEPARTMENT</pattern>
	<template><srai>DEPARTMENT QUESTION</srai></template></category>
	<category><pattern>* ASKED FOR MY DEPARTMENT</pattern>
	<template><srai>DEPARTMENT QUESTION</srai></template></category>
		
<category><pattern>INTERLIBRARY LOAN</pattern>
<template>The <a href=" http://www.lib.uci.edu/interlibrary-loan" target="_blank">Interlibrary Loan (ILL) service</a> enables UCI students, faculty, and staff to 
borrow materials from other libraries that are not available at the UCI Libraries.</template></category>
	<category><pattern>* INTERLIBRARY LOAN</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>INTERLIBRARY LOAN *</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* INTERLIBRARY LOAN *</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>ILL</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* ILL</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>ILL *</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* ILL *</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>INTER*LIBRARY LOANS</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>INTER*LIBRARY LOAN</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* INTER*LIBRARY LOAN</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>INTER*LIBRARY LOAN *</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* INTER*LIBRARY LOAN *</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* CHECKOUT BOOKS FROM OTHER UC CAMPUSES</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* LIKE TO REQUEST AN ARTICLE THAT IS NOT AVAILABLE ONLINE</pattern>
	<template><srai>INTERLIBRARY LOAN</srai></template></category>
	
<category><pattern>WHO * USE INTERLIBRARY LOAN</pattern>
<template>UC faculty, staff, and currently registered students have <a href=" http://www.lib.uci.edu/interlibrary-loan" target="_blank">interlibrary loan privileges</a>. A valid UC Irvine library card is required. Requests for instructional and research purposes only will be honored. All 
non-UC users should contact their local public library, workplace library, or the ILL unit of their college or university for Interlibrary Loan assistance.</template></category>
	<category><pattern>* WHO * USE INTERLIBRARY LOAN</pattern>
	<template><srai>WHO * USE INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>WHO * USE INTERLIBRARY LOAN *</pattern>
	<template><srai>WHO * USE INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* WHO * USE INTERLIBRARY LOAN *</pattern>
	<template><srai>WHO * USE INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* I M NOT A STUDENT HOW DO I ILL *</pattern>
	<template><srai>WHO * USE INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>* I M NOT A STUDENT HOW DO I ILL</pattern>
	<template><srai>WHO * USE INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>I M NOT A STUDENT HOW DO I ILL *</pattern>
	<template><srai>WHO * USE INTERLIBRARY LOAN</srai></template></category>
	<category><pattern>I M NOT A STUDENT HOW DO I ILL</pattern>
	<template><srai>WHO * USE INTERLIBRARY LOAN</srai></template></category>

<category><pattern>WHAT CAN I REQUEST ON INTERLIBRARY LOAN</pattern>
<template>Books, articles, videos, dissertations, and government documents can be borrowed through <a href=" http://www.lib.uci.edu/interlibrary-loan" target="_blank">ILL</a> depending on availability and the lending library.</template></category> 

<category><pattern>WHAT IS THE STATUS OF MY INTERLIBRARY LOAN REQUEST</pattern>
<template>You can manage your ILL account using <a href=" https://ucill.vdxhost.com/zportal/zengine?VDXaction=LoginPage" target="_blank">My ILL Requests</a></template></category>

<category><pattern>WHO CAN HELP ME WITH INTER*LIBRARY LOANS</pattern>
<template>Library staff at Reference (ASK US) Desk can help you with Interlibrary Loan.  You can drop-in to the main floor of Langson Library (<a href=" http://www.lib.uci.edu/hours" target="_blank">Hours</a>)or give them a call at 949-824-4976.</template></category>

<category><pattern>WHAT IS THE GRACE PERIOD FOR INTERLIBRARY LOANS</pattern>
<template>There is no grace period for Interlibrary Loans because the due date is set by the lending library. More information on <a href="http://www.lib.uci.edu/interlibrary-loan-faq#overdue">overdue Interlibrary Loans</a></template></category>

<category><pattern>* GOES TO AN ERROR PAGE</pattern>
<template>If you are off campus you need to login to the VPN, if the issue is an ebook double check to ensure the book isn't being used by another patron.</template></category>

<category><pattern>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</pattern>
<template>Current ebook licensing agreements don't allow for interlibrary borrowing or use at this time.</template></category>
	<category><pattern>* EBOOKS * ILL *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* EBOOKS * ANOTHER LIBRARY *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* EBOOKS * WORLDCAT LIBRARY *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* EBOOKS * INTERLIBRARY LOAN *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* ILL * EBOOKS *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* ANOTHER LIBRARY * EBOOKS *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* INTERLIBRARY LOAN * EBOOKS *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* EBOOK * ILL *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* EBOOK * ANOTHER LIBRARY *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* EBOOK * WORLDCAT LIBRARY *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* EBOOK * INTERLIBRARY LOAN *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* ILL * EBOOK *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* ANOTHER LIBRARY * EBOOK *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* INTERLIBRARY LOAN * EBOOK *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* DOWNLOAD * EBOOK * ANOTHER LIBRARY *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* DOWNLOAD * EBOOK * WORLDCAT LIBRARY</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* DOWNLOAD * EBOOK * INTERLIBRARY LOAN *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* ILL * DOWNLOAD * EBOOK *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* ANOTHER LIBRARY * DOWNLOAD * EBOOK *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>
	<category><pattern>* INTERLIBRARY LOAN * DOWNLOAD * EBOOK *</pattern>
	<template><srai>CAN I BORROW AN EBOOK FROM ANOTHER LIBRARY</srai></template></category>

<category><pattern>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</pattern>
<template>You can transfer a book from the Grunigen Medical Library to the Langson or Ayala Libraries (or vice-versa) using the <a href=" http://www.lib.uci.edu/ill-transfer-book-request">ILL Transfer Book Request</a> form.</template></category>
	<category><pattern>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO AYALA</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	<category><pattern>HOW DO I TRANSFER A BOOK FROM GRUNIGEN LIBRARY TO LANGSON LIBRARY</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	<category><pattern>HOW DO I TRANSFER A BOOK FROM GRUNIGEN LIBRARY TO AYALA LIBRARY</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	<category><pattern>HOW DO I TRANSFER A BOOK FROM THE GRUNIGEN LIBRARY TO THE LANGSON LIBRARY</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	<category><pattern>HOW DO I TRANSFER A BOOK FROM THE GRUNIGEN LIBRARY TO THE AYALA SCIENCE LIBRARY</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	<category><pattern>HOW * TRANSFER A BOOK FROM GRUNIGEN * LANGSON *</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	<category><pattern>HOW * TRANSFER A BOOK FROM GRUNIGEN * AYALA *</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	<category><pattern>* BOOK FROM GRUNIGEN * LANGSON *</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	<category><pattern>* BOOK FROM GRUNIGEN * AYALA *</pattern>
	<template><srai>HOW DO I TRANSFER A BOOK FROM GRUNIGEN TO LANGSON</srai></template></category>
	
<category><pattern>WHAT IS THE ASK A LIBRARIAN SERVICE</pattern>
<template>Ask a Librarian encompasses all of the libraries reference services.  There are many ways to contact us, take a look at the 
<a href=" 	http://www.lib.uci.edu/ask-librarian-reference-services" target="_blank">Ask a Librarian</a> page to check out your options!</template></category>
	<category><pattern>* WHAT IS THE ASK A LIBRARIAN SERVICE</pattern>
	<template><srai>WHAT IS THE ASK A LIBRARIAN SERVICE</srai></template></category>
	<category><pattern>WHAT IS THE ASK A LIBRARIAN SERVICE *</pattern>
	<template><srai>WHAT IS THE ASK A LIBRARIAN SERVICE</srai></template></category>
	<category><pattern>* WHAT IS THE ASK A LIBRARIAN SERVICE *</pattern>
	<template><srai>WHAT IS THE ASK A LIBRARIAN SERVICE</srai></template></category>
	<category><pattern>REFERENCE SERVICE</pattern>
	<template><srai>WHAT IS THE ASK A LIBRARIAN SERVICE</srai></template></category>
	<category><pattern>REFERENCE</pattern>
	<template><srai>WHAT IS THE ASK A LIBRARIAN SERVICE</srai></template></category>
	<category><pattern>WHERE CAN I FIND A LIBRARIAN</pattern>
	<template><srai>WHAT IS THE ASK A LIBRARIAN SERVICE</srai></template></category>

<category><pattern>ASK A LIBRARIAN CHAT SERVICE AT MIDNIGHT</pattern>
<template>The Ask a Librarian chat service is staffed 24 hours a day, 7 days a week.</template></category>
	<category><pattern>* ASK A LIBRARIAN CHAT SERVICE AT MIDNIGHT</pattern>
	<template><srai>ASK A LIBRARIAN CHAT SERVICE AT MIDNIGHT</srai></template></category>
	<category><pattern>ASK A LIBRARIAN CHAT SERVICE AT MIDNIGHT *</pattern>
	<template><srai>ASK A LIBRARIAN CHAT SERVICE AT MIDNIGHT</srai></template></category>
	<category><pattern>* ASK A LIBRARIAN CHAT SERVICE AT MIDNIGHT *</pattern>
	<template><srai>ASK A LIBRARIAN CHAT SERVICE AT MIDNIGHT</srai></template></category>

<category><pattern>FAX</pattern>
<template>We don't have a public fax machine. Try the FedEx in the University Town Center (UTC).</template></category>
	<category><pattern>* FAX</pattern>
	<template><srai>FAX</srai></template></category>
	<category><pattern>FAX *</pattern>
	<template><srai>FAX</srai></template></category>
	<category><pattern>* FAX *</pattern>
	<template><srai>FAX</srai></template></category>
	<category><pattern>FAXING</pattern>
	<template><srai>FAX</srai></template></category>
	<category><pattern>* FAXING</pattern>
	<template><srai>FAX</srai></template></category>
	<category><pattern>FAXING *</pattern>
	<template><srai>FAX</srai></template></category>
	<category><pattern>* FAXING *</pattern>
	<template><srai>FAX</srai></template></category>
	
<category><pattern>WIFI</pattern>
<template>Information on how to set up your laptop with wireless is available on the 
<a href=" http://www.lib.uci.edu/mobile-access-wireless" target="_blank">Mobile Access page</a>.</template></category>
	<category><pattern>* WIFI</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>WIFI *</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>* WIFI *</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>WI FI</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>* WI FI</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>WI FI *</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>* WI FI *</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>CAN I GET ONLINE WITH MY LAPTOP</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>IS THERE WIRELESS FOR MY LAPTOP</pattern>
	<template><srai>WIFI</srai></template></category>
	<category><pattern>CAN THE PUBLIC USE THE CAMPUS INTERNET FOR FREE</pattern>
	<template><srai>WIFI</srai></template></category>	
	<category><pattern>WIFI PASSWORD</pattern>
	<template><srai>WIFI</srai></template></category>
	
<category><pattern>DIGITAL SCHOLARSHIP SERVICES</pattern>
<template>The UCI Libraries <a href=" http://previous.lib.uci.edu/dss/index.html" target="_blank">Digital Scholarship Service</a> helps the 
UC Irvine community publish, share and preserve the digital products of research.</template></category>
	<category><pattern>* DIGITAL SCHOLARSHIP SERVICES</pattern>
	<template><srai>DIGITAL SCHOLARSHIP SERVICES</srai></template></category>
	<category><pattern>DIGITAL SCHOLARSHIP SERVICES *</pattern>
	<template><srai>DIGITAL SCHOLARSHIP SERVICES</srai></template></category>
	<category><pattern>* DIGITAL SCHOLARSHIP SERVICES *</pattern>
	<template><srai>DIGITAL SCHOLARSHIP SERVICES</srai></template></category>
	<category><pattern>* DIGITAL SCHOLARSHIP</pattern>
	<template><srai>DIGITAL SCHOLARSHIP SERVICES</srai></template></category>
	<category><pattern>DIGITAL SCHOLARSHIP *</pattern>
	<template><srai>DIGITAL SCHOLARSHIP SERVICES</srai></template></category>
	<category><pattern>* DIGITAL SCHOLARSHIP *</pattern>
	<template><srai>DIGITAL SCHOLARSHIP SERVICES</srai></template></category>
	<category><pattern>DIGITAL SCHOLARSHIP</pattern>
	<template><srai>DIGITAL SCHOLARSHIP SERVICES</srai></template></category>

<category><pattern>ASK A LIBRARIAN</pattern>
<template>Need help finding information? Can't figure out how to begin your research? <a href=" 	http://www.lib.uci.edu/ask-librarian-reference-services" target="_blank">Ask a Librarian</a>!</template></category>
	<category><pattern>* ASK A LIBRARIAN</pattern>
	<template><srai>ASK A LIBRARIAN</srai></template></category>
	<category><pattern>ASK A LIBRARIAN *</pattern>
	<template><srai>ASK A LIBRARIAN</srai></template></category>
	<category><pattern>* ASK A LIBRARIAN *</pattern>
	<template><srai>ASK A LIBRARIAN</srai></template></category>
	<category><pattern>RESEARCH HELP</pattern> 
	<template><srai>ASK A LIBRARIAN</srai></template></category>
	<category><pattern>* HELP WITH RESEARCH</pattern> 
	<template><srai>ASK A LIBRARIAN</srai></template></category>
	
<category><pattern>DDS</pattern>
<template><a href=" http://www.lib.uci.edu/document-delivery-service" target="_blank">Document Delivery Service (DDS)</a> delivers library materials to eligible 
UCI faculty, graduate students, and administrators on campus and at selected locations at the UCI Medical Center.</template></category>
<category><pattern>* DDS</pattern>
	<template><srai>DDS</srai></template></category>
	<category><pattern>DDS *</pattern>
	<template><srai>DDS</srai></template></category>
	<category><pattern>* DDS *</pattern>
	<template><srai>DDS</srai></template></category>
	<category><pattern>DOCUMENT DELIVERY SERVICE</pattern>
	<template><srai>DDS</srai></template></category>
	<category><pattern>* DOCUMENT DELIVERY SERVICE</pattern>
	<template><srai>DDS</srai></template></category>
	<category><pattern>DOCUMENT DELIVERY SERVICE *</pattern>
	<template><srai>DDS</srai></template></category>
	<category><pattern>* DOCUMENT DELIVERY SERVICE *</pattern>
	<template><srai>DDS</srai></template></category>
	<category><pattern>* HAVE A BOOK PICKED UP	*</pattern>
	<template><srai>DDS</srai></template></category>

<category><pattern>DOCUMENT DELIVERY SERVICE PICKUP</pattern>
<template>You can schedule a Document Delivery Pickup via our <a href=" http://www.lib.uci.edu/document-delivery-service" target="_blank">Document Delivery Service (DDS)</a> page.</template></category>
	<category><pattern>SCHEDULE A PICKUP</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>SCHEDULE A * PICKUP</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>* SCHEDULE A PICKUP</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>* SCHEDULE A * PICKUP</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>SCHEDULE A PICKUP *</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>SCHEDULE A * PICKUP *</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>* SCHEDULE A PICKUP *</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>* SCHEDULE A * PICKUP *</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>SCHEDULE A PICK*UP</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>SCHEDULE A * PICK*UP</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>* SCHEDULE A PICK*UP</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>* SCHEDULE A * PICK*UP</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>SCHEDULE A PICK*UP *</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>SCHEDULE A * PICK*UP *</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>* SCHEDULE A PICK*UP *</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>
	<category><pattern>* SCHEDULE A * PICK*UP *</pattern>
	<template><srai>DOCUMENT DELIVERY SERVICE PICKUP</srai></template></category>

<category><pattern>HOW DO I CONNECT FROM OFF CAMPUS</pattern>
<template>Information on how to log on from off campus is available here: <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect from Off-Campus</a>.</template></category>
	<category><pattern>* OFF CAMPUS *</pattern>
	<template><srai>HOW DO I CONNECT FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* OFF CAMPUS</pattern>
	<template><srai>HOW DO I CONNECT FROM OFF CAMPUS</srai></template></category>
	<category><pattern>HOW DO I CONNECT FROM HOME</pattern>
	<template><srai>HOW DO I CONNECT FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* CONNECT FROM HOME</pattern>
	<template><srai>HOW DO I CONNECT FROM OFF CAMPUS</srai></template></category>
	<category><pattern>* CONNECT FROM HOME *</pattern>
	<template><srai>HOW DO I CONNECT FROM OFF CAMPUS</srai></template></category>

<category><pattern>MAC</pattern>
<that>Information on how to log on from off campus_</that>
<template>Take a look at the UCI OIT page on how to install and configure the Software VPN for Mac at http://www.oit.uci.edu/kb/vpn-mac/.</template></category>

<category><pattern>* MAC *</pattern>
<that>Information on how to log on from off campus_</that>
<template>Take a look at the UCI OIT page on how to install and configure the Software VPN for Mac at http://www.oit.uci.edu/kb/vpn-mac/.</template></category>

<category><pattern>* MAC</pattern>
<that>Information on how to log on from off campus_</that>
<template>Take a look at the UCI OIT page on how to install and configure the Software VPN for Mac at http://www.oit.uci.edu/kb/vpn-mac/.</template></category>

<category><pattern>OFFLINE</pattern>
<template>Do you mean off campus?</template></category>

	<category><pattern>YES</pattern>
	<that>Do you mean off campus_</that>
	<template><srai>HOW DO I CONNECT FROM OFF CAMPUS</srai></template></category>

	<category><pattern>NO</pattern>
	<that>Do you mean off campus_</that>
	<template>Then I don't know what you mean!</template></category>
	
<category><pattern>IT WAS ASKING ME TO SIGN IN AND PAY</pattern>
<template>Are you currently on or off campus?</template></category>

	<category><pattern>ON CAMPUS</pattern>
	<that>Are you currently on or off campus_</that>
	<template>There could be an issue with the resource, please contact the Reference (Ask Us) Desk at(949) 824-4976.</template></category>
	
	<category><pattern>ON</pattern>
	<that>Are you currently on or off campus_</that>
	<template>There could be an issue with the resource, please contact the Reference (Ask Us) Desk at(949) 824-4976.</template></category>
	
	<category><pattern>OFF CAMPUS</pattern>
	<that>Are you currently on or off campus_</that>
	<template>Did you log into Connect From Off-Campus?</template></category>
	
	<category><pattern>OFF</pattern>
	<that>Are you currently on or off campus_</that>
	<template>Did you log into Connect From Off-Campus?</template></category>
	
	<category><pattern>YES</pattern>
	<that>Did you log into Connect From Off Campus_</that>
	<template>There could be an issue with your installation, please call OIT at (949) 824-2222 for further assistance.</template></category>

	<category><pattern>NO</pattern>
	<that>Did you log into Connect From Off Campus_</that>
	<template>Log in via <a href=" http://www.lib.uci.edu/connect-campus" target="_blank">Connect From Off-Campus</a> and then retry accessing the resource.</template></category>

	<category><pattern>EBSCOHOST NOT WORKING</pattern>
<template>The EBSCOhost databases are experiencing technical problems and searches are timing out intermittently.  EBSCOhost is aware of and is 
working on resolving the problem and hopes to have access restored later today.</template></category>  
	<category><pattern>* EBSCOHOST NOT WORKING *</pattern>
	<template><srai>EBSCOHOST NOT WORKING</srai></template></category>
	<category><pattern>EBSCOHOST NOT WORKING *</pattern>
	<template><srai>EBSCOHOST NOT WORKING</srai></template></category>
	<category><pattern>* EBSCOHOST NOT WORKING</pattern>
	<template><srai>EBSCOHOST NOT WORKING</srai></template></category>		
	
<category><pattern>HOW DO I GET ACCESS TO ONLINE CONTENT</pattern>
<template>Can you be more specific? Do you need information on the VPN? Access to ANTPAC?</template></category>

<category><pattern>VPN</pattern>
<that>Can you be more specific Do you need information on the VPN_</that>
<template><srai>HOW DO I LOG ON FROM OFF CAMPUS</srai></template></category>

<category><pattern>CANCEL A RESERVATION</pattern>
<template>It depends on the service! For an RCS call the Ask Us Desk at 824-4976, for the practice presentation room call the MRC at 
824-7072, and for reserves or a hold call the ASL Check Out Desk at 824-3692 or the LL Check Out Desk at 824-6842.</template></category>

<category><pattern>WHO CAN HELP ME WITH RESEARCH</pattern>
<template>Reference librarians can help you with your research! All of our services are available at <a href=" 	http://www.lib.uci.edu/ask-librarian-reference-services" target="_blank">Ask a Librarian</a>.</template></category>
	<category><pattern>* WHO CAN HELP ME WITH RESEARCH</pattern>
	<template><srai>WHO CAN HELP ME WITH RESEARCH</srai></template></category>
	<category><pattern>WHO CAN HELP ME WITH RESEARCH *</pattern>
	<template><srai>WHO CAN HELP ME WITH RESEARCH</srai></template></category>
	<category><pattern>* WHO CAN HELP ME WITH RESEARCH *</pattern>
	<template><srai>WHO CAN HELP ME WITH RESEARCH</srai></template></category>
	<category><pattern>WHERE CAN I GET * HELP</pattern>
	<template><srai>WHO CAN HELP ME WITH RESEARCH</srai></template></category>
	<category><pattern>HOW CAN I GET HELP</pattern>
	<template><srai>WHO CAN HELP ME WITH RESEARCH</srai></template></category>
	<category><pattern>HELP</pattern>
	<template><srai>WHO CAN HELP ME WITH RESEARCH</srai></template></category>
	<category><pattern>HOW DO I GET HELP</pattern>
	<template><srai>WHO CAN HELP ME WITH RESEARCH</srai></template></category>
	
<category><pattern>HOW CAN I CONTACT A LIBRARIAN</pattern>
<template>Librarians can be contacted through our <a href=" http://www.lib.uci.edu/ask-librarian-reference-services" target="_blank">Ask a Librarian</a> service or check 
our <a href=" http://www.lib.uci.edu/subject-librarians" target="_blank">librarian contact list</a> if you need a subject specialist.</template></category>
	<category><pattern>* HOW CAN I CONTACT A LIBRARIAN</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>HOW CAN I CONTACT A LIBRARIAN *</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>* HOW CAN I CONTACT A LIBRARIAN *</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>HOW CAN I GET HELP FROM A LIBRARIAN</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>* HOW CAN I GET HELP FROM A LIBRARIAN</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>HOW CAN I GET HELP FROM A LIBRARIAN *</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>* HOW CAN I GET HELP FROM A LIBRARIAN *</pattern>	
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>HOW CAN I SPEAK TO A LIBRARIAN</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>LIBRARIAN</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>
	<category><pattern>CAN I SPEAK TO A LIBRARIAN</pattern>
	<template><srai>HOW CAN I CONTACT A LIBRARIAN</srai></template></category>

<category><pattern>COLLABORATION ZONE</pattern>
<template>The Collaboration Zone is a configurable space for group projects on the 3rd floor of the Langson Library. Find more information <a href=" 	https://www.lib.uci.edu/langson-library-collaboration-zone" target="_blank">here</a>.</template></category>
	<category><pattern>_ COLLABORATION ZONE</pattern>
	<template><srai>COLLABORATION ZONE</srai></template></category>
	<category><pattern>COLLABORATION ZONE *</pattern>
	<template><srai>COLLABORATION ZONE</srai></template></category>
	<category><pattern>* COLLABORATION ZONE *</pattern>
	<template><srai>COLLABORATION ZONE</srai></template></category>
	<category><pattern>COLLABORATION ROOM</pattern>
	<template><srai>COLLABORATION ZONE</srai></template></category>
	<category><pattern>_ COLLABORATION ROOM</pattern>
	<template><srai>COLLABORATION ZONE</srai></template></category>
	<category><pattern>COLLABORATION ROOM *</pattern>
	<template><srai>COLLABORATION ZONE</srai></template></category>
	<category><pattern>* COLLABORATION ROOM *</pattern>
	<template><srai>COLLABORATION ZONE</srai></template></category>

	
</aiml>