Slice Failed when Tree Support Selected

[formy2000]

Cura Version

5.6.0

Operating System

Windows 10

Printer

Elegoo Neptune 4 Max

Name abnormal settings

Errors when Tree Support selected

Describe model location

Fails at any location or rotation

Describe your model

Have sliced before in earlier Cura versions

Add your .zip here ⬇️

[GregValiant]

Thanks for the report.
Cura 5.5 and 5.6 had issues with certain models. since 5.7.0 Cura is much better. I really haven't had any issues with 5.8..
I'll mark this as a duplicate and close it as the problems seem to have been fixed in later versions. I hope you understand.

[formy2000]

The cura version I am using is a forked version created by Elegoo for the neptune 4 max. Does 5.8 support this printer configuration?

…

On Thu, Sep 5, 2024, 2:29 p.m. GregValiant ***@***.***> wrote: Thanks for the report. Cura 5.5 and 5.6 had issues with certain models. since 5.7.0 Cura is much better. I really haven't had any issues with 5.8.. I'll mark this as a duplicate and close it as the problems seem to have been fixed in later versions. I hope you understand. — Reply to this email directly, view it on GitHub <#19620 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A5DKTEMSO2TXUTFOF4DPFETZVCPJXAVCNFSM6AAAAABNWYTAX6VHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMZSGM4DMOJSG4> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[GregValiant]

UltiMaker Cura does support the printer but there is something funky about how Elegoo developed the definition files used in Elegoo Cura. There have been a couple of reports here where owners tried to copy the files to UM Cura and it didn't work so well.
Right now I'm drawing a blank regarding exactly what the problem was. If I remember the specifics I'll update this.
One problem was the "Thumbnail" generator. Somehow it was causing problems, but there was something else as well.

Elegoo should have a support site for their fork.