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[BUG][Livechat Widget][Agent Name in Header & Avatar] Handle the case when an escalated chat gets transferred to a new agent because of the AgentDisconnect issue #1328

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ear-dev opened this issue Oct 19, 2022 · 0 comments · Fixed by WideChat/Apps.Salesforce.LiveAgent#87
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[BUG][Livechat Widget][Agent Name in Header & Avatar] Handle the case when an escalated chat gets transferred to a new agent because of the AgentDisconnect issue #1328

ear-dev opened this issue Oct 19, 2022 · 0 comments · Fixed by WideChat/Apps.Salesforce.LiveAgent#87
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ear-dev commented Oct 19, 2022

Currently we are already handling the case when a liveagent transfers a chat to a second agent, using the 'transfer chat' button in the SF UI.

However, when the chat gets transferred to a new agent, because of the AgentDisconnected issue, there is a different mechanism going on, and our widget does not pick up the new agent name in the banner or in the avatar.

We need to fix.
@ear-dev ear-dev changed the title [Livechat Widget] Handle the case when an escalated chat gets transferred to a new agent because of the AgentDisconnect issue [Livechat Widget][Agent Name in Header & Avatar] Handle the case when an escalated chat gets transferred to a new agent because of the AgentDisconnect issue Oct 20, 2022
@ear-dev ear-dev changed the title [Livechat Widget][Agent Name in Header & Avatar] Handle the case when an escalated chat gets transferred to a new agent because of the AgentDisconnect issue [BUG][Livechat Widget][Agent Name in Header & Avatar] Handle the case when an escalated chat gets transferred to a new agent because of the AgentDisconnect issue Oct 24, 2022
@Shailesh351 Shailesh351 mentioned this issue Nov 3, 2022
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[FIX]Agent Name after Agent Disconnect WideChat/Apps.Salesforce.LiveAgent
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@Shailesh351 @ear-dev