No device Show on meshcentral

[sotoloaizamiguel]

Hi, I have more that 300 device added to my meshcentral. Today I can't see any device on the groups. Can you help me please?

[si458]

You didn't follow the bug template report, so we can not assist u until you follow it

Please reply with all the information from the bug report (create a new bug report and copy+paste the text)

[sotoloaizamiguel]

Describe the bug
Hi, I have more that 300 device added to my meshcentral, It's was work fine yesterday. Today I can't see any device on the groups. I restarted the server, now the meshcentral show a socket error

Screenshots

Server Software (please complete the following information):

• OS: Ubuntu Server
• Network: WAN
• Version: 20.04.6
• Node: 22.7.0

Your config.json file

{
    "$schema": "https://raw.githubusercontent.com/Ylianst/MeshCentral/master/meshcentral-config-schema.json",
    "__comment1__": "This is a simple configuration file, all values and sections that start with underscore (_) are ignored. Edit a section and remove the _ in front of the name. Refer to the user's guide for details.",
    "__comment2__": "See node_modules/meshcentral/sample-config-advanced.json for a more advanced example.",
    "settings": {
		"MongoDb": "mongodb://meshcentraluser:pasword@127.0.0.1:27017/meshcentral",
		"DbRecordsDecryptKey": "key",
        "cert": "support.bluetg.com",
        "WANonly": true,
        "_LANonly": true,
        "_sessionKey": "",
		"ipBlockedUserRedirect": "http://bluetg.com/",
        "port": 443,
        "_aliasPort": 443,
        "_redirPort": 80,
        "_redirAliasPort": 80,
		"Compression": true,
        "WsCompression": true,
        "AgentWsCompression": true,
		"DesktopMultiplex": true,
		"_plugins": { "enabled": true },
        "maxInvalidLogin": {
            "time": 5,
            "count": 5,
            "coolofftime": 60
        }
    },
    "domains": {
        "": {
            "titlePicture": "logo-bluetg-horizontal-web-fotter.png",
            "loginPicture": "logo-bluetg-horizontal-web2.png",
            "welcomeText": "A remote solution system",
            "welcomePicture": "17973908.jpg",
            "welcomePictureFullScreen": true,
            "title": "Blue Technology Group",
            "_title2": "Support Portal",
            "_minify": true,
            "newAccounts": false,
            "userNameIsEmail": true,
            "agentInviteCodes": true,
			"userSessionIdleTimeout": 10,
			"geoLocation": true,
			"ipLocation": true,
			"nightMode": 2,
            "authStrategies": {
                "azure": {
                    "newAccounts": true,
                    "clientid": "client_id",
                    "clientsecret": "client_secret",
                    "tenantid": "tenan_id"
                }
            },
            "agentCustomization": {
                "displayName": "Blue Technology Group Remote Agent",
                "description": "Blue Technology Group agent for remote monitoring, management and assistance.",
                "companyName": "Blue Technology Group",
                "serviceName": "Bluetecagent",
                "image": "logo-bluetg-new.png",
                "fileName": "Bluetecagent"
            },
            "agentFileInfo": {
                "icon": "logo-bluetg.ico",
                "filedescription": "Bluetec agent for remote monitoring, management and assistance.",
                "fileversion": "0.1.2.3",
                "internalname": "Bluetecagent",
                "legalcopyright": "© 2024 AO Blue Technology Group",
                "originalfilename": "Bluetecagent",
                "productname": "Bluetecagent",
                "productversion": "v0.1.2.3"
            },
            "assistantCustomization": {
                "title": "Blue Technology Group Assintant",
                "image": "logo-bluetg-horizontal-web3.png",
                "fileName": "Bluetec Assintant"
            },
            "androidCustomization": {
                "title": "Blue Technology Group",
                "subtitle": "Android version",
                "image": "logo-bluetg-horizontal-web3.png"
            },
            "passwordRequirements": {
                "min": 8,
                "max": 128,
                "upper": 1,
                "lower": 1,
                "numeric": 1,
                "nonalpha": 1,
                "reset": 90,
                "force2factor": true,
                "_skip2factor": "127.0.0.1,192.168.2.0/24",
                "oldPasswordBan": 5,
                "banCommonPasswords": false,
                "twoFactorTimeout": 300
            },
            "userConsentFlags": {
                "desktopnotify": true,
                "terminalnotify": false,
                "filenotify": false,
                "desktopprompt": false,
                "terminalprompt": false,
                "fileprompt": false,
                "desktopprivacybar": false
            }
        }
    },
    "letsencrypt": {
        "__comment__": "Requires NodeJS 8.x or better, Go to https://letsdebug.net/ first before trying Let's Encrypt.",
        "email": "support@bluetg.com",
        "names": "support.bluetg.com",
        "skipChallengeVerification": false,
        "production": true
    },
    "smtp": {
        "title": "Bluetec Remote Support Message",
        "host": "smtp.office365.com",
        "port": 587,
        "from": "donotreply@bluetg.com",
        "user": "donotreply@bluetg.com",
        "pass": "paswword",
        "tls": false,
        "_tlsstrict": true,
        "_verifyemail": false,
        "emailDelaySeconds": 300
    },
  "_messaging": {
    "callmebot": true
  }
}

[si458]

ok so your config is all correct, nothing jumps out as wrong.
first as your using linux stop meshcentral systemctl stop meshcentral
and then verify nothing is running still ps aux | grep meshcentral.js
also check nothing is running on port 80 and 443 lsof -Pni
next goto your folder you host your meshcentral from (the folder which contains meshcentral-data meshcentral-data meshcentral-backups etc...
then try running it in manually and checking it starts correctly and no errors node node_modules/meshcentral
then check the web ui,
if the web ui is still missing node
then stop meshcentral and run with full debug and check again node node_modules/meshcentral --debug
NOTE THIS WILL FULL YOUR PAGE WITH LOGS SO PAY CLOSE ATTENSION!
if its STILL missing nodes, then it must be a database issue?
as it wouldnt be showing groups if the thing was completely dead/broken

[sotoloaizamiguel]

[sotoloaizamiguel]

This is the error lo:

-------- 8/23/2024, 3:15:34 AM ---- 1.1.27 --------

(node:1066) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 12:40:50 PM ---- 1.1.27 --------

(node:1082) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 12:43:18 PM ---- 1.1.27 --------

TokenError: AADSTS54005: OAuth2 Authorization code was already redeemed, please retry with a new valid code or use an existing refresh token. Trace ID: ad7c7bb7-afdc-4600-9d12-d9536e8b7d00 Correlation ID: be4b9a32-3f25-4710-8bd7-f45478e163c3 Timestamp: 2024-08-23 12:43:18Z
at OAuth2Strategy.parseErrorResponse (/home/bluetguser/node_modules/passport-oauth2/lib/strategy.js:373:12)
at OAuth2Strategy._createOAuthError (/home/bluetguser/node_modules/passport-oauth2/lib/strategy.js:420:16)
at /home/bluetguser/node_modules/passport-oauth2/lib/strategy.js:177:45
at /home/bluetguser/node_modules/passport-oauth2/node_modules/oauth/lib/oauth2.js:196:18
at passBackControl (/home/bluetguser/node_modules/passport-oauth2/node_modules/oauth/lib/oauth2.js:132:9)
at IncomingMessage. (/home/bluetguser/node_modules/passport-oauth2/node_modules/oauth/lib/oauth2.js:157:7)
at IncomingMessage.emit (node:events:532:35)
at endReadableNT (node:internal/streams/readable:1696:12)
at process.processTicksAndRejections (node:internal/process/task_queues:90:21)

-------- 8/23/2024, 2:09:12 PM ---- 1.1.27 --------

(node:1082) [DEP0147] DeprecationWarning: In future versions of Node.js, fs.rmdir(path, { recursive: true }) will be removed. Use fs.rm(path, { recursive: true }) instead

-------- 8/23/2024, 2:15:53 PM ---- 1.1.27 --------

(node:1114) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 2:46:14 PM ---- 1.1.27 --------

(node:3522) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 2:46:57 PM ---- 1.1.27 --------

(node:1112) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 2:48:45 PM ---- 1.1.27 --------

(node:1117) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 2:51:01 PM ---- 1.1.27 --------

(node:2790) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 3:26:34 PM ---- 1.1.27 --------

(node:6401) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 3:30:06 PM ---- 1.1.27 --------

(node:7814) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 3:36:21 PM ---- 1.1.27 --------

(node:10214) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 3:38:32 PM ---- 1.1.27 --------

(node:11076) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 3:40:59 PM ---- 1.1.27 --------

(node:12042) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

-------- 8/23/2024, 3:51:30 PM ---- 1.1.27 --------

(node:16025) [DEP0040] DeprecationWarning: The punycode module is deprecated. Please use a userland alternative instead.
(Use node --trace-deprecation ... to show where the warning was created)

[sotoloaizamiguel]

This meshcentral node module should be bluetec user, right?

[si458]

You should always install meshcentral with a normal user and then run meshcentral with a normal user,
But I don't think this is the issue why u see groups but no devices.
Have u checked ur database and the tables make sure the is data inside it?

[sotoloaizamiguel]

I installed again meshcentral, the socket error is gone. But I can't see any device. In the events show the device group and name.

[si458]

Have u checked the user permissions?

[sotoloaizamiguel]

The database show data inside

[sotoloaizamiguel]

The permissions are ok.

[sotoloaizamiguel]

The system show 333 Agent sesions, and when I press show server configuration link, the system show a server disconnected, click to reconnect message.

[si458]

If u click ur user in the user permission bit, does it list all groups etc ok?

[si458]

The disconnect message is generally the server crashing and restarting? But I'm sure u showed us the server error log before and didn't show anything?
I'm not 100% sure without physical access to ur server to help, if u want, email me (check my github profile page) and I'll connect in and have a look :)

[sotoloaizamiguel]

email sent

[si458]

ok so this issue has been resolved 21e196e
it appears mongodb can randomly at times decide data inside its database ISNT UTF-8 even tho it is?
so to avoid this, we set enableUtf8Validation: false in the mongodb driver so it can carry on instead of errors out
and returning no data at all