Video downloads no longer possible (any kind of video, any platform)

[ULMOE]

Your question

Hi everyone,
for some time now I can't download any video from whichever platform.
I know I'm not the first one to report this issue. This is not to annoy anyone but to emphazie the urgeny of an answer and preferrably a solution - thank you!

This is just one example of the various error messages:
{
"version": "9.0.1.13",
"target": "mozilla",
"channel": "stable",
"page_url": "https://www.lavita.com/de-de",
"error": {
"error": "coapp_failure",
"details": "SideDownload error: : [tcp @ 0000015324e1bec0] Connection to tcp://customer-powg83vp4off8fm9.cloudflarestream.com:443 failed: Error number -138 occurred\r\n[in#0 @ 000001532644b940] Error opening input: Error number -138 occurred\r\nError opening input file https://customer-powg83vp4off8fm9.cloudflarestream.com/1c3ba0917d4e353b3c7987d87aa34634/manifest/video.mpd?parentOrigin=https%3A%2F%2Fwww.lavita.com.\r\nError opening input files: Error number -138 occurred\r\n",
"id": "coapp_failure_a7991d65-1db6-4132-9c88-dad081e1611c",
"downloadable_id": "downloadable_5465280016293844"
}
}

Here some examples of videos that in the past could be downloaded without any problem:
https://youtu.be/IztrZLc3VAM
https://www.lavita.com/de-de (video on the starting page)
https://www.swrfernsehen.de/landesschau-rp/couchgespraeche/erstes-buch-von-shaolin-meister-shi-heng-yi-100.html?mediaId=5d6a0485-1c1a-31a5-81d5-87b402172d7f&

In case any information is missing, please let me know.
Kind regards

Addon & CoApp version and details

version: 9.0.1.13
target: mozilla
channel: stable
lang: de
coapp: {"found":true,"path":"C:\Program Files\DownloadHelper CoApp\vdhcoapp.exe","version":"2.0.19","new_version":false}
license: {"accepted":true,"email":"","key":"f80c8aded73c4785"}
platform: x86-64 win
UA: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:126.0) Gecko/20100101 Firefox/126.0
{
"valid_license_message_has_been_displayed": true,
"view_options": {
"all_tabs": false,
"low_quality": false,
"sort_by_status": true,
"sort_reverse": false,
"show_button_clean": true,
"show_button_clean_all": false,
"show_button_convert_local": false,
"hide_downloaded": false
},
"open_count_store": 12
}

[GrampaWildWilly]

I do not work for VDH. I am just another user.

I am running Windows 11 Pro 64-bit version 23H2 build 22631.3593, Firefox 126.0 64-bit, licensed VDH 9.0.2.3a1 beta, CoApp 2.0.19.

I visited your web site & I was presented with this:

I downloaded the item on the VDH menu. The file I got looked like this:

It played fine in VLC. While it was playing, VLC told me this:

Although the video played just fine, I couldn't hear any audio. I cranked my volume up to maximum & still couldn't hear anything. The Windows file properties claimed there was an audio track. The VLC properties claimed it was decoding an audio track. But I couldn't hear anything. I tried to play the video in the web page. The top of the page looks like it's the video. There is a sort of invisible play button lower down in the image. But it just toggles between play & pause without actually playing anything. Very weird.

Whatever. VDH downloaded what was on that page no problem. Let me quote you:

for some time now I can't download any video from whichever platform.

For at least 5 years, I have been able to download whatever I wanted from nearly every platform with VDH. That includes the sample you've provided here. There have been bugs that prevented downloads. I won't pretend there haven't been. But I'm getting the one you've presented here. I am running the latest beta & you are not. Maybe it would be worth your while to try the beta.

[paulrouget]

• do you use a Proxy
• do you have an antivirus/firewall ? I think your antivirus or firewall blocks the CoApp download request

[ULMOE]

C:\Program Files\DownloadHelper CoApp\ffmpeg.exe was blocked by Bitdefender Total Security Firewall.

This was new, as I never had this behaviour before. Must have been introduced by the last update.
After defining an exception rule VDH works as before :-)

Thanks for any support!

[SeriousConcept1134]

Thanks for posting this! I've been figuratively ripping my hair out trying to figure this out 😅