Update slack-code-of-conduct.md (#13481)

Update of the Code of Conduct following recent changes and to make them more explicit.

docs/project-overview/slack-code-of-conduct.md

@@ -8,29 +8,40 @@ Airbyte's Slack community is growing incredibly fast. We're home to over 1500 da
 
 ## Rule 1: Be respectful.
 
-## Rule 2: Check off your resolved questions.
+Our desire is for everyone to have a positive, fulfilling experience in Airbyte Slack, and we sincerely appreciate your help in making this happen.
+All of the guidelines we provide below are important, but there’s a reason respect is the first rule. We take it seriously, and while the occasional breach of etiquette around Slack is forgivable, we cannot condone disrespectful behavior. 
 
-If you asked for help and received a useful reply, please place a ✅ reaction by your original post to mark it as resolved.
+## Rule 2: Use the most relevant channels.
+
+We deliberately use topic-specific Slack channels so members of the community can opt-in on various types of conversations. Our members take care to post their messages in the most relevant channel, and you’ll often see reminders about the best place to post a message (respectfully written, of course!).
 
 ## Rule 3: Don’t double-post.
 
-If you ask a question and don’t get a response, review your question for clarity and revise it instead of reposting it. If you still feel that you haven’t received an adequate response, feel free to ping @support.
+Please be considerate of our community members’ time. We know your question is important, but please keep in mind that Airbyte Slack is not a customer service platform but a community of volunteers who will help you as they are able around their own work schedule. You have access to all the history, so it’s easy to check if your question has already been asked. 
+
+## Rule 4: Check question for clarity and thoughtfulness.
+
+Airbyte Slack is a community of volunteers. Our members enjoy helping others; they are knowledgeable, gracious, and willing to give their time and expertise for free. Putting some effort into a well-researched and thoughtful post shows consideration for their time and will gain more responses.
+
+## Rule 5: Keep it public.
+
+This is a public forum; please do not contact individual members of this community without their express permission, regardless of whether you are trying to recruit someone, sell a product, or solicit help. 
 
-## Rule 4: Keep it public.
+## Rule 6: No soliciting!
 
-This is a public forum; do not contact individual members of this community without their explicit permission, independent of reason.
+The purpose of the Airbyte Slack community is to provide a forum for data practitioners to discuss their work and share their ideas and learnings. It is not intended as a place to generate leads for vendors or recruiters, and may not be used as such.
 
-## Rule 5: No soliciting!
+If you’re a vendor, you may advertise your product in #shameless-plugs. Advertising your product anywhere else is strictly against the rules. 
 
-If you’re a vendor, you may advertise your product in \#shameless-plugs. Advertising your product anywhere else, especially in direct messages \(DMs\), is strictly against the rules. We are appreciative when recruiters and vendors identify themselves through their Slack username.
+## Rule 7: Don't spam tags, or use @here or @channel.
 
-## Rule 6: Don't spam tags.
+Using the @here and @channel keywords in a post will not help, as they are disabled in Slack for everyone excluding admins. Nonetheless, if you use them we will remind you with a link to this rule, to help you better understand the way Airbyte Slack operates. 
 
-For support and questions, generally avoid tagging community members. You will find that our community of volunteers is generally very responsive and amazingly helpful! As mentioned above, if you don’t receive an answer to your question, feel free to ping @support.
+Do not tag specific individuals for help on your questions. If someone chooses to respond to your question, they will do so. You will find that our community of volunteers is generally very responsive and amazingly helpful! 
 
-## Rule 7: Use threads for discussion.
+## Rule 8: Use threads for discussion.
 
-Using threads allows us to scope conversations without burying messages before it! They allow us to be organized in responding to questions and help keep our time to first response and resolution very low.
+The simplest way to keep conversations on track in Slack is to use threads. The Airbyte Slack community relies heavily on threads, and if you break from this convention, rest assured one of our community members will respectfully inform you quickly! 
 
 _If you see a message or receive a direct message that violates any of these rules, please contact an Airbyte team member and we will take the appropriate moderation action immediately. We have zero tolerance for intentional rule-breaking and hate speech._