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Zendesk Support Still Failing - Error on comments.json #6249
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Hi @danieldiamond, thanks for your issue! Did you have the ticket with 2967582 id on your dashboard? And if yes, could you describe his properties (status and other). |
hi @lazebnyi i can see the ticket in my existing data warehouse (previously migrated with segment at the start of the year) but it no longer appears in the dashboard. e.g. |
@danieldiamond if it is possible, could you re-run sync again, maybe ticket №2967582 was deleted during sync? |
this job was retried 3 times (per airbyte's default retry policy) - each sync took 2 hours and they all failed with the same error so can't imagine it's a mid-sync issue. |
Hello, to add on that, I've been facing the same issue: I think this whole behavior is what is being fixed by PR #6513 , great to see the work on that one, thanks a lot :) |
Enviroment
Current Behavior
Sync fails.
Previous efforts to fix this source: #5695
Potentially related bug fix: #5787
Expected Behavior
Sync should not fail
Logs
If applicable, please upload the logs from the failing operation.
For sync jobs, you can download the full logs from the UI by going to the sync attempt page and
clicking the download logs button at the top right of the logs display window.
LOG
Steps to Reproduce
Are you willing to submit a PR?
sure
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