- 3 user roles (Admin, Enployee, Engineer)
- Admin/Employee can assign Engineer for particular compalint.
- Only assigned complaints are available to an Engineer.
- Track complaints in realtime (also available to customer).
- Isolated and personilized dashboards for each user.
- Various authorizations based on user type.
- Automatic complaints grouping based on stage(status) of the complaint.
- Discuss/Comment on sepecfic complaint.
- Store Section - Completly different space for management of components used in repairing (Accessible to Admin Only).
- Product and sales analysis from Store Dashboard.
- Complaints statstics from Complaints Dashboard.
- Personalized dashboards for engineers and employees.
- Attach components to a complaint available in store (Keeps in sync in realtime).
- Close complaints on successfull varification of customer with OTP/Email.
Admin and Employee pages are nearly similar except for the dashboard and some superuser controls.
- Manage complaint status from a single page.
- Control-options changes dynamically depending on stages of complaint.
- Complaint Settings
- View and control staff activity.
- View Profile of a user.
- Manage components(parts) which are to be used during repair of a product.
- Complaints control center for engineer.
- Only open and assigned complaints can be modified/accessed by engineer.
