Call Center Support

users can call an agent, if agent is not available, they will go in a waiting queue, if agent gets available only one caller who is waiting from longest time will be transferred to agent. After caller completes conversation, next caller i waiting will be forwarded to agent. Agent also can see the callers in waiting queue and if required he can forward any of these calls in waiting queue to any other agent or higher authority.

demo app url : http://call-center-support.herokuapp.com/ username: admin password: admin

================================================================== INSTALLATION INSTRUCTIONS

visit for more detail to see, how to deploy a flask app in heroku: https://devcenter.heroku.com/articles/python https://github.com/zachwill/flask_heroku

Instructions to install this app: heroku login

1. $git clone git@heroku.com:call-center-support.git

2. $cd call_center_support

3. $virtualenv venv --distribute

4. $source venv/bin/activate

5. $pip install Flask gunicorn

6. 4pip install -r requirements.txt

7. $foreman start

   Make sure things are working properly curl or a web browser, then Ctrl-C to exit.

   Now Deployment part: 8, $git init

8. $git add .

9. $git commit -m "init"

10. $heroku create

11. $git push heroku master

12. $heroku ps:scale web=1

13. $heroku ps

14. $heroku open

=================================================================== USING INSTRUCTIONS

1. Find the url of your new created app
2. Create an app at www.plivo.com/app/, inside your account Application name : {name of your app} Answer url : url_of_app/quing/?auth_id={your plivo AUTHID}&auth_token={your plivo AUTH TOKEN}&moderator={moderator_number}&conference_name={conference_room_name} url_of_app/DIDCallForwarding/?User={the end point user name} Example: http://call-center-support.herokuapp.com/quing/?auth_id=MAZWVMNMY4ZWUYYTEXAB&auth_token=OGMyOThlZDkzMzZlN2FiMzg2NzY4Zm78ZmFiMzQ4&moderator=14156121180&conference_name=conference_room Answer method: GET Hangup url: same as Answer url Hangup method : GET

Connect this app to your Plivo_DID number. (to buy a Plivo DID number:https://manage.plivo.com/number/search/ )

use the following dummy link to check the working of app without installing:

link to website: www.plivo.com/app

Answer url and Hangup url: http://call-center-support.herokuapp.com/quing/?auth_id={your plivo AUTHID}&auth_token={your plivo AUTH TOKEN}&moderator={moderator_number}&conference_name={conference_room_name}