Marketplace Support Chatbot

This project is a chatbot designed to provide support in a marketplace, including answering frequently asked questions (FAQs), providing order status, assisting with product inquiries, and more. The chatbot is built using Node.js for the backend and React for the frontend, with Tailwind CSS for styling. It also incorporates natural language processing (NLP) using the natural library.

Table of Contents

• Installation
• Usage
• Features
• Questions You Can Ask
• License

Installation

Backend

1. Clone the repository:

   git clone https://github.com/asadmehmood091/marketplace-chatbot.git
   cd marketplace-chatbot

2. Install the dependencies:

   npm install

3. Start the backend server:

   node server.js

Frontend

1. Navigate to the client directory:

   cd client

2. Install the dependencies:

   npm install

3. Start the frontend development server:

   npm start

The React app should now be running on http://localhost:3000 and the backend server on http://localhost:5000.

Usage

1. Open the React app in your browser.
2. Type a question or query in the input box at the bottom of the chat interface.
3. Press Enter or click the Send button to submit your question.
4. The chatbot will respond with relevant information or instructions based on your query.

Features

• Order tracking and status inquiries.
• Product inquiries.
• Return and exchange instructions.
• Contact support information.
• Frequently asked questions (FAQs).
• Payment methods information.
• Account details management.
• Shipping costs and delivery time information.
• Cancellation and refund policies.

Questions You Can Ask

Here are some example questions you can ask the chatbot:

Order Status and Tracking

1. Order Status:
   • "What is the status of my order?"
   • "Can you track my order?"
   • "I want to know my order status."
   • "How can I track my order?"
   • "How do I know the status of my order?"
   • "What is the status of my order with ID 12345?"
   • "I want to track my order."
   • "Can you track my order for me?"
   • "How can I check my order status?"

Product Inquiry

2. Product Inquiry:
   • "I have a product inquiry."
   • "Tell me more about the product with ID 12345."
   • "I need information about a specific product."
   • "Please provide the product name or ID you are inquiring about."

Return Product

3. Return Product:
   • "How can I return a product?"
   • "I want to return a product I purchased."
   • "What is the process for returning an item?"
   • "To return a product, go to your orders page, select the product you wish to return, and follow the instructions."

Contact Support

4. Contact Support:
   • "How do I contact support?"
   • "Can you give me the support contact details?"
   • "I need help from customer support."
   • "You can contact our support team by emailing support@marketplace.com or calling +1234567890."

FAQs

5. FAQs:
   • "Show me the FAQs."
   • "What are some frequently asked questions?"
   • "Can you provide some common questions and answers?"
   • "Here are some frequently asked questions:\n1. How do I track my order?\n2. How do I return a product?\n3. How do I contact support?\n4. How do I change my account details?\n5. What payment methods are accepted?"

General Support

6. General Support:
   • "I need help with my order."
   • "Can you assist me with a problem I'm facing?"
   • "I need support with the marketplace."
   • "How can I assist you with support? You can ask about order tracking, product inquiries, returns, or other issues."

Payment Methods

7. Payment Methods:
   • "What payment methods do you accept?"
   • "How can I pay for my order?"
   • "Do you accept PayPal?"
   • "We accept various payment methods including credit/debit cards, PayPal, and bank transfers."

Account Details

8. Account Details:
   • "How do I change my account details?"
   • "I want to update my personal information."
   • "Where can I change my password?"
   • "To change your account details, go to your account settings page."

Shipping Cost

9. Shipping Cost:
   • "How much does shipping cost?"
   • "What are the shipping charges?"
   • "Can you tell me the shipping cost for my order?"
   • "Shipping costs vary depending on your location and the shipping method chosen."

Delivery Time

10. Delivery Time:
    • "How long will it take to deliver my order?"
    • "What is the delivery time for standard shipping?"
    • "When will my order arrive with expedited shipping?"
    • "Delivery times depend on your location and the shipping method chosen."

Cancel Order

11. Cancel Order:
    • "How can I cancel my order?"
    • "I want to cancel my order."
    • "Can you help me cancel an order?"

Refund Policy

12. Refund Policy:
    • "What is your refund policy?"
    • "How do I get a refund?"
    • "Can you explain the refund policy?"

Exchange Product

13. Exchange Product:
    • "How do I exchange a product?"
    • "I want to exchange an item I purchased."
    • "What is the process for exchanging a product?"

Order Confirmation

14. Order Confirmation:
    • "I didn't receive an order confirmation email."
    • "When will I get my order confirmation?"
    • "Can you send me the order confirmation email again?"

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