bestpractical-rt

This package allows you to communicate with Best Practical's Request Tracker via their REST API documented here.

Install

Install from GitHub.

$ npm install git://github.com/benedicteb/bestpractical-rt.git

Usage

const RT = require('bestpractical-rt');
const rt = new RT('username', 'password', 'https://rt.yourserver.com');

rt.search("Queue = 'something' AND Status = 'new'", function(result) {
  console.log(result);
})

rt.ticketProperties(123, function(result) {
  console.log(result);
})

rt.ticketHistory(123, function(result) {
  console.log(result);
})

rt.ticketHistoryEntry(ticketId, historyElementId, function(result) {
  console.log(result);
});