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Yap Reports does not seem to be recording Meeting Lookups #627

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IlexOpaca1992 opened this issue Aug 20, 2022 · 33 comments
Closed

Yap Reports does not seem to be recording Meeting Lookups #627

IlexOpaca1992 opened this issue Aug 20, 2022 · 33 comments
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@IlexOpaca1992
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We are on version 4.1.2. We see meeting lookups in Twilio logs but not in Yap. It remains zero in Yap. Also, Volunteer Lookups seems to be undercounted. We can see in the Twilio logs the last action POST to status.php but nothing appears in Yap logs.

@dgershman
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What is your status callback on that number?

@IlexOpaca1992
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IlexOpaca1992 commented Aug 20, 2022 via email

@dgershman
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Was there an error in Twilio logs?

@dgershman
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Also do you see an errors in the logs on your instance? They are typically in storage/logs

@IlexOpaca1992
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IlexOpaca1992 commented Aug 21, 2022 via email

@IlexOpaca1992
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IlexOpaca1992 commented Aug 21, 2022 via email

@dgershman
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dgershman commented Aug 21, 2022 via email

@IlexOpaca1992
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IlexOpaca1992 commented Aug 21, 2022 via email

@dgershman
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Screenshot?

@IlexOpaca1992
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IlexOpaca1992 commented Aug 21, 2022 via email

@dgershman
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dgershman commented Aug 21, 2022 via email

@IlexOpaca1992
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IlexOpaca1992 commented Aug 21, 2022 via email

@IlexOpaca1992
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IlexOpaca1992 commented Aug 21, 2022 via email

@dgershman
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dgershman commented Aug 21, 2022 via email

@IlexOpaca1992
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IlexOpaca1992 commented Aug 21, 2022 via email

@dgershman
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They did not. You may need to attach them in the ticket itself.

@IlexOpaca1992
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Screenshot 2022-08-20 220038
Screenshot 2022-08-20 220105
Screenshot 2022-08-20 215942

@dgershman
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This looks good. Is there any data in any of the following tables in MySQL?

  • records
  • records_events
  • conference_participants

@IlexOpaca1992
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IlexOpaca1992 commented Aug 23, 2022 via email

@dgershman
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dgershman commented Aug 23, 2022 via email

@IlexOpaca1992
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IlexOpaca1992 commented Aug 23, 2022 via email

@IlexOpaca1992
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IlexOpaca1992 commented Aug 23, 2022 via email

@dgershman
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Ok figured out what's happening. The issue occurs because you use a statewide number that is not pointed to a specific service body. This essentially means data is allocated to a generic service body called General (0). There are some bugs that need to be fixed, and they will be present in Yap 4.2.0. However, do not fret, data is being captured, even though you can't see it.

Below is a screenshot showing the current data set from your snapshot:

Screen Shot 2022-08-23 at 7 59 52 PM

Screen Shot 2022-08-23 at 8 00 28 PM

dgershman added a commit that referenced this issue Aug 24, 2022
@dgershman dgershman self-assigned this Aug 24, 2022
@dgershman dgershman added bug and removed question labels Aug 24, 2022
dgershman added a commit that referenced this issue Aug 24, 2022
@IlexOpaca1992
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IlexOpaca1992 commented Aug 24, 2022 via email

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proposed fix released in 4.2.0

@IlexOpaca1992
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IlexOpaca1992 commented Sep 10, 2022 via email

@dgershman
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dgershman commented Sep 10, 2022 via email

@dgershman
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The release note needs to updated.

@IlexOpaca1992
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IlexOpaca1992 commented Sep 11, 2022 via email

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dgershman commented Sep 11, 2022 via email

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IlexOpaca1992 commented Oct 11, 2022 via email

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IlexOpaca1992 commented Oct 11, 2022 via email

@IlexOpaca1992
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IlexOpaca1992 commented Oct 11, 2022 via email

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