Expand UX documentation to include 2020 research (pypa#10745)

Co-authored-by: Pradyun Gedam <pradyunsg@gmail.com>
Co-authored-by: Paul Moore <p.f.moore@gmail.com>

docs/html/index.md

@@ -23,7 +23,7 @@ cli/index
 :hidden:
 
 development/index
-ux_research_design
+ux-research-design/index
 news
 Code of Conduct <https://github.com/pypa/.github/blob/main/CODE_OF_CONDUCT.md>
 GitHub <https://github.com/pypa/pip>

docs/html/ux-research-design/contribute.md

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+# How to Contribute
+
+## Participate in UX Research
+
+It is important that we hear from pip users so that we can:
+
+- Understand how pip is currently used by the Python community
+- Understand how pip users _need_ pip to behave
+- Understand how pip users _would like_ pip to behave
+- Understand pip’s strengths and shortcomings
+- Make useful design recommendations for improving pip
+
+If you are interested in participating in pip user research, please [join pip’s user panel](https://mail.python.org/mailman3/lists/pip-ux-studies.python.org/).
+
+## Test New Features
+
+You can help the team by testing new features as they are released to the community.
+
+## Report and Work on UX Issues
+
+If you believe that you have found a user experience bug in pip, or you have ideas for how pip could be made better for all users, please file an issue on the [pip issue tracker](https://github.com/pypa/pip/issues/new).
+
+You can also help improve pip’s user experience by [working on UX issues](https://github.com/pypa/pip/issues?q=is%3Aissue+is%3Aopen+label%3A%22K%3A+UX%22). Issues that are ideal for new contributors are marked with “[good first issue](https://github.com/pypa/pip/issues?q=is%3Aopen+is%3Aissue+label%3A%22good+first+issue%22)”. Explore the
+[UX Guidance](guidance) if you have questions.

docs/html/ux-research-design/index.md

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+# UX Research & Design
+
+```{toctree}
+:hidden:
+
+contribute
+guidance
+research-results/index
+```
+
+Welcome to pip’s UX research and design documentation. The purpose of this section of the documentation is to:
+
+- [Identify where new contributors can participate in or lead UX research and design activities](contribute)
+- [Share pip UX guidelines](guidance), including an introduction to User Centered Design practices, and how they can be applied to the pip project
+- Share [results of user research](research-results/index) that the pip team has already conducted

docs/html/ux-research-design/research-results/ci-cd.md

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+# How pip is used in interactive environments (i.e. CI, CD)
+
+## Problem
+
+We want to know about the contexts in which pip users use pip - interactively (i.e. typing pip commands at the command line terminal) and in an automated environment (i.e. as part of continuous software integration or continuous software development pipelines).
+
+Different contexts of use mean that users have different important and common tasks; it means when, where and how they complete these tasks are different.
+
+Each of these contexts bring different needs: interactive usage requires the right feedback/output at the right time, whereas an automated environment requires little or no feedback in the moment but detailed feedback after the task has finished.
+
+We also wanted to know what users used pip for - as part of their software development toolchain, or purely as a software installer (analogous to Ubuntu Aptitude or Mac Appstore). We also asked about their need for pip to build packages from source.
+
+## Research
+
+We created a survey and asked users to give answers to the following statements:
+
+- I use pip in an automated environment (e.g. CI/CD pipelines)
+- I have problems with pip in CI/CD pipelines
+- I use pip interactively (e.g. typing pip commands on the commandline)
+- I make software and use pip as part of my software development workflow
+- I use pip only to install and use Python packages
+- I need pip to build software packages from source
+
+## Results
+
+Using pip interactively makes up the majority of pip usage (91%), the majority (73%) of this usage is basic usage - to only install and use Python packages.
+
+Half (51%) of all participants used pip in an automated environment, with only 9% having issues with pip in that automated environment. This points to a good use experience for these users.
+
+71% use pip as part of their software toolchain, only 29% needing pip to build from source.
+
+These results show that the main context of use is interactive - users either writing code, installing software at the command line and we know from other research that interactive usage has its issues e.g. pip output being too verbose.
+
+While it is important to provide automated environment users with a good experience, interactive mode users are being underserved.
+
+![Answer to question - I use pip in an automated environment](https://i.imgur.com/pLHqBpN.png)
+
+![Answer to question - I use pip interactively](https://i.imgur.com/8ETVMYS.png)
+
+91% of users said they used pip interactively. This does not preclude them from automated usage.
+
+![Answer to the question - What do you use Python for?](https://i.imgur.com/ySlo2Es.png)