Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

Image upload failed during the Uphold KYC process #2993

Closed
jenn-rhim opened this issue Jan 16, 2019 · 5 comments
Closed

Image upload failed during the Uphold KYC process #2993

jenn-rhim opened this issue Jan 16, 2019 · 5 comments
Labels
closed/duplicate Issue has already been reported priority/P3 The next thing for us to work on. It'll ride the trains. webcompat/shields Shields is breaking a website.

Comments

@jenn-rhim
Copy link

Description

I tried to complete the KYC process with Uphold, but stuck at ID photo upload. Uphold keeps giving me the same error message as if there is a 'network communication problem', which I couldn't connect the dots to the Shields. But I was able to finish the process after turning off the Shields.

screen shot 2019-01-16 at 2 47 03 pm

Steps to Reproduce

Actual result:

Expected result:

Reproduces how often:

Brave version (brave://version info)

Reproducible on current release:

  • Does it reproduce on brave-browser dev/beta builds?

Website problems only:

  • Does the issue resolve itself when disabling Brave Shields?
  • Is the issue reproducible on the latest version of Chrome?

Additional Information

@rebron rebron added webcompat/not-shields-related Sites are breaking because of something other than Shields. webcompat/shields Shields is breaking a website. and removed webcompat/not-shields-related Sites are breaking because of something other than Shields. labels Jan 18, 2019
@rebron rebron added this to the 1.x Backlog milestone Jan 18, 2019
@tildelowengrimm tildelowengrimm added the priority/P3 The next thing for us to work on. It'll ride the trains. label Jan 24, 2019
@rebron rebron removed this from the 1.x Backlog milestone Feb 7, 2019
@corymcdonald
Copy link

@dlipeles Saw the same thing on sandbox.uphold.com

@dlipeles
Copy link

dlipeles commented May 9, 2019

Have received support requests from publishers on this issue too, @diracdeltas I think we talked about this one briefly at brave together

@diracdeltas
Copy link
Member

@tomlowenthal we should maybe move this to p2 since it is disproportionately likely to affect publishers

@tildelowengrimm
Copy link
Contributor

@diracdeltas If we're planning to uplift a fix, P2 makes sense. But I don't think anyone is even working on it right now?

@diracdeltas
Copy link
Member

this is a dupe of #4139

@diracdeltas diracdeltas added the closed/duplicate Issue has already been reported label Jun 26, 2019
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
closed/duplicate Issue has already been reported priority/P3 The next thing for us to work on. It'll ride the trains. webcompat/shields Shields is breaking a website.
Projects
None yet
Development

No branches or pull requests

6 participants